^

 
 

Qualification details

SIR20107 - Certificate II in Community Pharmacy (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIR20112 - Certificate II in Community PharmacySIR20112 replaces and is equivalent to SIR20107 as the intent of the qualification remains unchanged. The total number of units required to complete this qualification has decreased to 18 units. The number of core units has decreased from 19 to 10. The number of elective units has increased from 3 to 8. 12/Jun/2012
Supersedes and is equivalent to WRP20102 - Certificate II in Community Pharmacy 25/Feb/2011

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 26/Feb/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
SIRPDIS002A - Deliver prescription medicines to customers outside the pharmacyDeliver prescription medicines to customers outside the pharmacyN/A
SIRXCLM001A - Organise and maintain work areasOrganise and maintain work areasN/A
SIRXOHS001A - Apply safe working practicesApply safe working practicesN/A
SIRXCCS002A - Interact with customersInteract with customersN/A
SIRXIND001A - Work effectively in a retail environmentWork effectively in a retail environmentN/A
SIRPPKS005A - Identify, locate and sell cough and cold productsIdentify, locate and sell cough and cold productsN/A
SIRXRPK002A - Recommend hair, beauty and cosmetic products and servicesRecommend hair, beauty and cosmetic products and servicesN/A
SIRPDIS001A - Accept prescriptions and deliver medicineAccept prescriptions and deliver medicineN/A
SIRPPKS001A - Support the sale of pharmacy and pharmacist-only medicinesSupport the sale of pharmacy and pharmacist-only medicinesN/A
SIRXCOM001A - Communicate in the workplaceCommunicate in the workplaceN/A
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 25

Classifications

SchemeCodeClassification value
ANZSCO Identifier 621411 Pharmacy Sales Assistant 
ASCO (occupation type) Identifier 8211-15 Sales Assistant (Other Personal And Household Goods) 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Community Pharmacy 
Taxonomy - Occupation N/A Pharmacy Sales Assistant,Pharmacy Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621411 Pharmacy Sales Assistant 23/Oct/2008 
ASCO (occupation type) Identifier 8211-15 Sales Assistant (Other Personal And Household Goods) 23/Oct/2008 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 23/Oct/2008 
Qualification/Course Level of Education Identifier 521 Certificate II 26/Feb/2011 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent to work at entry level in a community pharmacy. Typical functions within the community pharmacy industry for those who achieve this level of competency include serving and interacting with customers, merchandising products and controlling stock, understanding the product range and the roles and responsibilities of pharmacy assistants and pharmacists, communicating with customers to identify needs and provide appropriate product advice and/or referral.

The work role of the community pharmacy assistant is defined by the pharmacy registering authorities (state and territory Pharmacy Boards). When selling pharmacy and pharmacist-only medicines, the pharmacy assistant provides a filter to identify customer information and requirements for referral to the pharmacist.

The structure of this qualification recognises the diversity of business models that characterise the community pharmacy industry. It supports multi-skilling and participation in work teams as appropriate to the size and structure of the business.

This qualification is suitable for an Australian Apprenticeship pathway.

Job roles 

Pharmacy assistant

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Entry requirements 

There are no prerequisites for entry to this qualification.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIR20107 Certificate II in Community Pharmacy 

The following table contains a summary of the employability skills required by the community pharmacy industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Use communication skills to establish customer requirements, answer questions and provide information on pharmacy products and services. Communicate about highly personal and sensitive information that requires empathy, tact and confidentiality. Understand how to interact with customers to sell products within business and ethical standards. Maintain regular communication with the pharmacist, such as alerting them to situations requiring their attention.

Problem solving 

Solve problems within a framework of established business procedures and protocols and with reference to the pharmacist. Problems may relate to matching appropriate products to meet customer needs or identifying and investigating stock discrepancies.

Initiative and enterprise 

Use initiative in identifying the most appropriate products and services for customers. Opportunities for initiative and enterprise occur within established business procedures and protocols and with reference to the pharmacist.

Teamwork 

Work closely with the pharmacist to identify and sell appropriate products and services to community pharmacy customers. Work with other pharmacy team members as required and according to business size and structure.

Planning and organising 

Understand the boundaries of their job role, established by legislation, guidelines and business protocols and procedures. Collect necessary information from customers to assess and respond to their needs. Ensure the timely delivery of products, services and information to both customers and other team members, such as the pharmacist.

Self-management 

Understand the legal context, including the boundaries of the job role and also an awareness of the special requirements for selling medicines and managing scheduled medicines. This involves a detailed understanding of the roles and responsibilities of the pharmacy assistant and how these relate to the role of the pharmacist. Take responsibility for their own time management within established routines. An example is receiving prescriptions and delivering prescription medicines to customers to meet the workflow of the dispensary and the expectations of the customers. This may involve communicating with customers to manage their expectations.

Learning 

Locate information required for their role. This could include information on product range and application, health and lifestyle information.

Technology 

Use point-of-sale technology and computer-based information and database systems on a routine basis. Sell a range of products including kits, aids and equipment. Understand how these items operate and to demonstrate safe use to the customer.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of community pharmacy in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate II in Community Pharmacy, 22 units must be completed:

  • all 19 core units
  • 3 elective units from the list below or another endorsed Training Package or accredited course.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

CORE UNITS 

SIRPDIS001A

Accept prescriptions and deliver medicine

SIRPPKS001A

Support the sale of pharmacy and pharmacist-only medicines

SIRPPKS002A

Identify, locate and sell products related to allergies

SIRPPKS003A

Identify, locate and sell analgesic and anti-inflammatory products

SIRPPKS005A

Identify, locate and sell cough and cold products

SIRPPKS006A

Identify, locate and sell eye, ear and oral care products

SIRPPKS007A

Identify, locate and sell products for gastro-intestinal conditions

SIRPPKS008A

Identify, locate and sell first aid and wound care products

SIRPPKS009A

Identify, locate and sell products for skin and fungal conditions

SIRXCCS001A

Apply point-of-sale handling procedures

SIRXCCS002A

Interact with customers

SIRXCLM001A

Organise and maintain work areas

SIRXCOM001A

Communicate in the workplace

SIRXIND001A

Work effectively in a retail environment

SIRXINV001A

Perform stock control procedures

SIRXMER001A

Merchandise products

SIRXOHS001A

Apply safe working practices

SIRXRSK001A

Minimise theft

SIRXSLS001A

Sell products and services

ELECTIVE UNITS 

Computer Operations and ICT Management 

SIRXICT001A

Operate retail technology

Dispensary 

SIRPDIS002A

Deliver prescription medicines to customers outside the pharmacy

Finance 

SIRXFIN001A

Balance point-of-sale terminal

Community Pharmacy : Product 

SIRPPKS004A

Identify, locate and sell baby and infant products

Retail Product Knowledge 

SIRXRPK001A

Recommend health and nutritional products and services

SIRXRPK002A

Recommend hair, beauty and cosmetic products and services