Qualification details

Release 

Comments 

Release 2

Editorial updates.

First Release

SIR10112 replaces, and is equivalent to SIR10107 as the intent of the qualification remains unchanged.

The total number of units required complete this qualification remains at 5 units.

A more flexible packaging approach has been adopted with 3 core units and the selection of 2 elective units

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill 

Industry/enterprise requirements for this qualification include: 

Communication

• use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values
• carry out verbal instructions from other team members and supervisors
• read and interpret simple workplace documents
• complete simple written workplace forms and share work-related information with other team members

Teamwork

• work collaboratively with team members, supporting the team, respecting and understanding others’ views, and giving and receiving feedback in the context of a retail customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others

Problem-solving

• demonstrate sensitivity to customer needs and concerns
• anticipate problems and act to avoid them where possible
• solve problems in the context of a team structure where, after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending on store policy and procedures

Initiative and enterprise

• adapt to new situations, including changing workplace procedures

Planning and organising

• plan and carry out simple retail tasks to timelines and priorities that are set by a supervisor

Self-management

• understand and follow store policies regarding work availability, rosters and work duties
• work within the store culture by practising inclusive behaviour
• manage personal presentation, hygiene and time
• prioritise and complete delegated tasks under instruction

Learning

• identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
• accept opportunities to learn new ways of doing things and implement changes under instruction in the context of store procedures

Technology

• select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures
• recognise and report faulty equipment and follow store workplace health and safety procedures

Core units 

SIRXCOM101

Communicate in the workplace to support team and customer outcomes

SIRXIND101

Work effectively in a customer service environment

SIRXWHS101

Apply safe work practices

Elective units 

Client and Customer Service 

SIRXCLM101

Organise and maintain work areas

Computer Operations and ICT Management 

SIRXICT001A

Operate retail technology

Working in Industry 

SIRXIND102

Plan a career in the retail industry