Qualification details

SIR10112 - Certificate I in Retail Services (Release 2)


ReleaseStatusRelease date
2 (this release)Current 14/Aug/2012
(View details for release 1) Replaced13/Jun/2012

Usage recommendation:
Supersedes and is equivalent to SIR10107 - Certificate I in Retail Services 12/Jun/2012
Is superseded by SIR10116 - Certificate I in Retail Services• Not Equivalent • Number of units for completion remains as 5, 3 core and 2 electives • Packaging rules simplified. 30/Mar/2016

Training packages that include this qualification


SchemeCodeClassification value
ANZSCO Identifier 621111 Sales Assistant (General) 
ASCO (occupation type) Identifier 8211-79 Sales Assistants Nec 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 524 Certificate I 
Taxonomy - Industry Sector N/A Retail Services,Customer Service 
Taxonomy - Occupation N/A Sales Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621111 Sales Assistant (General) 02/Oct/2012 
ASCO (occupation type) Identifier 8211-79 Sales Assistants Nec 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 02/Oct/2012 
Qualification/Course Level of Education Identifier 524 Certificate I 13/Jun/2012 
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Modification History

The version details of this endorsed qualification are in the table below. The latest information is at the top.



Release 2

Editorial updates.

First Release

SIR10112 replaces, and is equivalent to SIR10107 as the intent of the qualification remains unchanged.

The total number of units required complete this qualification remains at 5 units.

A more flexible packaging approach has been adopted with 3 core units and the selection of 2 elective units


This qualification provides the skills and knowledge for an individual to commence work in the retail industry.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • provide customer service in a retail store
  • organise and maintain work areas.

Possible job titles 

  • customer service assistant
  • point-of-sale operator

Pathways Information

The qualification is suitable for a VET in Schools (VETiS) pathway and is designed for pre-vocational use. It is not suitable for an Australian Apprenticeship pathway.

Pathways into the qualification 

Individuals may undertake the qualification with little or no experience in the industry.

Pathways from the qualification 

After achieving SIR10112 Certificate I in Retail Services, individuals may undertake:

  • SIR20212 Certificate II in Retail Services
  • SIR20312 Certificate II in Retail Fast Food.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Entry Requirements

Not applicable.

Employability Skills Summary


The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill 

Industry/enterprise requirements for this qualification include: 


  • use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values
  • carry out verbal instructions from other team members and supervisors
  • read and interpret simple workplace documents
  • complete simple written workplace forms and share work-related information with other team members


  • work collaboratively with team members, supporting the team, respecting and understanding others’ views, and giving and receiving feedback in the context of a retail customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others


  • demonstrate sensitivity to customer needs and concerns
  • anticipate problems and act to avoid them where possible
  • solve problems in the context of a team structure where, after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending on store policy and procedures

Initiative and enterprise

  • adapt to new situations, including changing workplace procedures

Planning and organising

  • plan and carry out simple retail tasks to timelines and priorities that are set by a supervisor


  • understand and follow store policies regarding work availability, rosters and work duties
  • work within the store culture by practising inclusive behaviour
  • manage personal presentation, hygiene and time
  • prioritise and complete delegated tasks under instruction


  • identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
  • accept opportunities to learn new ways of doing things and implement changes under instruction in the context of store procedures


  • select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures
  • recognise and report faulty equipment and follow store workplace health and safety procedures

Packaging Rules

5 units must be completed:

  • 3 core units
  • 2 elective units:
  • a minimum of 1 unit must be selected from the elective unit list below
  • 1 unit may be selected from any relevant Training Package or accredited course first packaged at AQF level 1 or 2.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

Core units 


Communicate in the workplace to support team and customer outcomes


Work effectively in a customer service environment


Apply safe work practices

Elective units 

Client and Customer Service 


Organise and maintain work areas

Computer Operations and ICT Management 


Operate retail technology

Working in Industry 


Plan a career in the retail industry

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