Qualification details

SIR10107 - Certificate I in Retail Services (Release 1)


Usage recommendation:
Is superseded by and equivalent to SIR10112 - Certificate I in Retail Services 12/Jun/2012
Supersedes and is equivalent to WRR10102 - Certificate I in Retail Operations 25/Feb/2011

Release Status:
ReleaseRelease date
1 1 (this release) 26/Feb/2011


SchemeCodeClassification value
ANZSCO Identifier 621111 Sales Assistant (General) 
ASCO (occupation type) Identifier 8211-79 Sales Assistants Nec 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 524 Certificate I 
Taxonomy - Industry Sector N/A Retail Services,Retail Management 
Taxonomy - Occupation N/A Sales Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621111 Sales Assistant (General) 23/Oct/2008 
ASCO (occupation type) Identifier 8211-79 Sales Assistants Nec 23/Oct/2008 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 23/Oct/2008 
Qualification/Course Level of Education Identifier 524 Certificate I 26/Feb/2011 
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Modification History

Not applicable.


This qualification provides the foundation skills and knowledge for an individual to be competent in routine tasks in various retail settings. Individuals may work in a team but always under direct supervision.

This qualification provides the foundational skills and knowledge for an individual to be able to commence work in the retail industry.

Work could be undertaken in a variety of retail store settings.

This qualification is not suitable for an Australian Apprenticeship pathway.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Entry requirements 

There are no prerequisites for entry to this qualification.

Employability Skills Summary


SIR10107 Certificate I in Retail Services 

The following table contains a summary of the employability skills required by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :


Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values. Regularly carry out verbal instructions from other team members and supervisors. Read and interpret simple workplace documents, complete simple written workplace forms and share work related information with other team members.


Work collaboratively with other team members, supporting the team, respecting and understanding others' views and giving and receiving feedback in the context of a retail customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others.

Problem solving 

Demonstrate sensitivity to customer needs and concerns anticipating problems and acting to avoid them where possible. Solve problems in the context of a team structure where after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending upon store policy and procedures.

Initiative and enterprise 

Act under direction at all times.

Planning and organising 

Plan and carry out simple retail tasks to timelines and priorities that are set by a supervisor.


Understand and follow store policies regarding work availability, rosters and work duties. Work within the store culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and the ability to efficiently prioritise and complete delegated tasks under instruction.


Identify personal strengths and weaknesses in the context of the job role and to recognise how to personally learn best at work. Accept opportunities to learn new ways of doing things and implement changes under instruction within the context of store procedures.


Use of point-of-sale systems and/or select and use a range of other retail technology; in the context of available equipment and store procedures. Recognise and report faulty equipment and follow store occupational health and safety procedures.

Packaging Rules


To achieve a Certificate I in Retail Services the following 5 units must be completed:

  • all 5 core units
  • there are no elective units



Organise and maintain work areas


Communicate in the workplace


Operate retail technology


Work effectively in a retail environment


Apply safe working practices