Modification History
The release details of this endorsed unit of competency are set out in the table below. The latest information is at the top.
Release |
Comments |
2 |
Editorial corrections. Competency field added. |
1 |
Initial release. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to develop and expand a hairdressing clientele.
Application of the Unit
This unit applies to hairdressers in salon environments who rely on their ability to develop, sustain and expand a personal clientele in order to remain a viable employee in the industry. This client building occurs in the context of the range of services and the marketing and promotional strategies, in the salon in which they are employed.
A person undertaking this role applies discretion and judgement and accepts responsibility for own work outcomes.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Not applicable.
Elements and Performance Criteria
Element |
Performance Criteria |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Promote products and services. |
1.1. Take opportunities to build business by developing relationships with new and prospective clients . 1.2. Establish rapport and relationship with clients and express a genuine interest in client needs and requirements. 1.3. Maintain professional ethics with clients to promote salon image and credibility. 1.4. Clarify client needs and preferences to maximise sales opportunities. 1.5. Maximise sales opportunities by promoting new and additional products and services where beneficial to clients. 1.6. Give clients space and time to evaluate purchase and service decisions, while using time to maximum advantage for client and salon. |
2. Build a return client base. |
2.1. Provide prompt service to clients to meet identified needs, according to salon customer service standards. 2.2. Enhance customer commitment, trust and credibility of salon by delivering good technical and personal service. 2.3. Identify opportunities and use formal and informal research to develop and maintain knowledge of products and services. 2.4. Use customer feedback and in salon observation to evaluate products, services and promotional initiatives and identify changes in clients needs and expectations. 2.5. Enhance team effectiveness by sharing market, product and service knowledge with colleagues. 2.6. Suggest product and service adjustments to meet client needs for future planning, according to salon policy. 2.7. Participate in setting salon and personal targets and regularly monitor personal progress towards achieving positive outcomes. |
3. Manage and use information about clients. |
3.1. Determine and record client information where appropriate to provide personalised service. 3.2. Explain benefits, terms and conditions of loyalty programs to eligible clients. 3.3. Assist clients with loyalty program enrolment documentation. 3.4. Process loyalty program documentation, according to workplace procedures. 3.5. Promote enhanced products and services based on client data and their eligibility under loyalty program guidelines. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure access to:
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package. |
Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is prerequisite to another— they are related skills. Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Clients may include: |
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Client needs and requirements may include: |
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Professional ethics may include: |
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Formal and informal research may include: |
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Products, services and promotional initiatives may include: |
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Unit Sector(s)
Hairdressing
Competency Field
Industry