Modification History
Not applicable.
Description
This qualification provides the skills and knowledge for an individual to be competent in a range of funeral services activities and functions requiring funeral services industry management knowledge and skills. All qualification outcomes require knowledge and application of funeral services industry protocols when dealing with the bereaved. Work would be undertaken in a funeral home, cemetery or crematorium.
This qualification is designed to reflect the role of employees who work autonomously and coordinate and supervise others. It involves the use of a broad knowledge base incorporating theoretical concepts and requires the identification, analysis and evaluation of information from a variety of sources.
This qualification is suitable for an Australian apprenticeship pathway.
Job roles
Graduates with this qualification who undertake the specialist funeral stream could work in a funeral home as a funeral director responsible for all aspects of the conduct of funerals and the coordination and management of all staff involved.
Graduates with this qualification who undertake the specialist burials and cremations stream could work in a cemetery or crematorium managing burials, burial works and cremation services.
Graduates with this qualification who undertake the specialist building and grounds maintenance stream could work in a cemetery managing grounds and maintenance works and activities.
Possible job titles include:
- funeral director
- cemetery manager
- crematorium manager.
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS SUMMARY
SIF40108 Certificate IV in Funeral Services
The following table contains a summary of the employability skills required by the funeral services industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
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Employability skill |
Industry /enterprise requirements for this qualification include : |
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Communication |
Communicate effectively with staff and managers or supervisors on day-to-day operational matters and workplace policy or procedural requirements. Provide constructive feedback to staff on work performance. Read, analyse and communicate workplace information to staff and other managers or supervisors. Write reports and complete business documentation in the context of the job role. |
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Problem solving |
Identify operational and performance management problems, individually or in the context of a team management structure. Clarify issues and apply existing policies and infrastructure to source information and resources and develop practical and sustainable solutions. Monitor OHS implementation and identify and address areas of concern. |
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Initiative and enterprise |
Provide positive feedback, encourage staff to improve performance and be receptive to staff feedback on operational and performance issues. Translate ideas into action by developing and implementing appropriate staff development. |
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Teamwork |
Develop teams and individuals through systematic identification and analysis of staff development needs. Work independently to complete own tasks while supporting other staff members where appropriate. |
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Planning and organising |
Establish and communicate clear goals and deliverables for self and staff members within the context of organisational objectives. Develop and implement strategies to monitor and achieve product and service standards. Coordinate resources to ensure that work is carried out according to timelines and priorities. |
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Self-management |
Understand and apply legislative requirements and responsibilities. Understand how own job role fits into the context of wider business values and directions. Maintain own knowledge of the job role, review own performance and actively seek and act upon advice and guidance. Monitor own grief responses. |
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Learning |
Accept opportunities to learn new ways of doing things and share knowledge and skills in the workplace to improve overall work performance. Support the learning of other staff by developing and implementing staff development plans. Establish and use funeral services industry and business networks. |
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Technology |
Adapt to new business-related technology skill requirements and select and use business or other information and communications technology where relevant, to support business operations and planning in the context of key business performance objectives and personal job role. |
Due to the variations in job outcomes related to the specialist streams and the proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Packaging Rules
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QUALIFICATION RULES To achieve a Certificate IV in Funeral Services, 14 units must be completed:
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CORE UNITS |
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SIFIND001B |
Work effectively in the funeral services industry |
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SIFIND002A |
Deal with grief and trauma |
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SIFMGT001A |
Coordinate a team |
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SIFMGT003A |
Supervise staff |
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BSBLED401A |
Develop teams and individuals |
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BSBCUS501A |
Manage quality customer service |
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SIRXOHS003A |
Provide a safe working environment |
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SPECIALIST STREAM UNITS |
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Specialist Stream A : Funeral |
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SIFFNL003A |
Arrange funerals |
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SIFFNL007A |
Conduct a funeral |
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SIFFNL008B |
Coordinate funeral operations |
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Specialist Stream B : Burials and Cremations |
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SIFBCR010A |
Supervise burials |
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SIFBCR014A |
Supervise cremations |
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SIFBCR019A |
Coordinate burial works |
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Specialist Stream C : Building and Grounds Maintenance |
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SIFBGM006A |
Evaluate building and grounds maintenance and development needs |
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SIFBGM007A |
Coordinate building and grounds maintenance and development |
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ELECTIVE UNITS (CONTINUED ) |
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Burials and Cremations |
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SIFBCR005B |
Install burial vaults |
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SIFBCR006A |
Coordinate chapel operations |
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SIFBCR007A |
Prepare vaults or crypts for burials |
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SIFBCR008A |
Schedule burials or cremations |
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SIFBCR009A |
Reinstate vaults or crypts |
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SIFBCR010A |
Supervise burials |
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SIFBCR012A |
Arrange and oversee viewings of cremations |
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SIFBCR016A |
Supervise exhumations |
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SIFBCR022A |
Coordinate monument installation |
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Building and Grounds Maintenance |
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SIFBGM006A |
Evaluate building and grounds maintenance and development needs |
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SIFBGM007A |
Coordinate building and grounds maintenance and development |
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Client and Customer Service |
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SIFCCS003A |
Liaise with community |
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Funeral Operations |
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SIFFNL003A |
Arrange funerals |
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SIFFNL004A |
Arrange and oversee viewings |
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SIFFNL005A |
Arrange intrastate and interstate repatriations |
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SIFFNL006A |
Arrange international repatriations |
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SIFFNL007A |
Conduct a funeral |
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SIFFNL008B |
Coordinate funeral operations |
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SIFFNL009A |
Plan and conduct a funeral ceremony |
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Governance and Legal Compliance |
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SIFGLC002A |
Control and order goods |
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SIFGLC003A |
Conduct internal quality audits |
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SIFGLC004A |
Monitor contracted services and supplies |
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Working in Industry |
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SIFIND003A |
Participate in industry networks |
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Marketing and Public Relations |
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SIFMPR002A |
Prepare and conduct tours |
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SIFMPR003A |
Liaise with the media |
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SIFMPR004A |
Develop marketing strategies and activities |
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Occupational Health and Safety |
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SIFOHS003A |
Follow mortuary OHS procedures |
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SIFOHS004A |
Work in confined spaces |
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SIFOHS007A |
Identify hazards and assess risks in a cemetery or crematorium |
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Sales |
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SIFSLS001A |
Sell funeral and burial products and services |
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SIFSLS003A |
Lead a sales team |
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Imported units of competency |
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BSBITS401A |
Maintain business technology |
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BSBITU402A |
Develop and use complex spreadsheets |
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BSBMGT403A |
Implement continuous improvement |
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BSBRKG402B |
Provide information from and about records |
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BSBRKG403B |
Set up a business or records system for a small office |
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BSBSBM301A |
Research business opportunities |
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BSBSMB402A |
Plan small business finances |
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BSBSMB404A |
Undertake small business planning |
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BSBSMB405A |
Monitor and manage small business operations |
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BSBSMB406A |
Manage small business finances |
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FNSACCT503B |
Manage budgets and forecasts |
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FNSICORG516B |
Prepare financial reports to meet statutory requirements |
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RTC3805A |
Coordinate work site activities |
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SIRXHRM001A |
Administer human resources policy |
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SIRXHRM002A |
Recruit and select personnel |
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TAADEL301C |
Provide training through instruction and demonstration of work skills |
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TLIR207C |
Source goods/services and evaluate contractors |
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TLIR307C |
Negotiate a contract |
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