Qualification details

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Use written and verbal communication skills to determine and confirm work requirements and client needs and to share workplace-related information with internal and external personnel. Read and interpret workplace documentation and complete written documentation to meet workplace and regulatory requirements. Conduct all communications according to funeral services industry communication protocols for dealing with the bereaved. Use negotiation skills to advise on and recommend burial and funeral products for those performing job roles associated with the specialist funeral stream of the qualification.

Problem solving 

Identify and clarify problems and develop solutions using information sourced from existing workplace policies and procedures and through consultation with other staff. Recognise and refer issues beyond own scope of authority for resolution by a supervisor or manager, depending on workplace policy and procedure.

Initiative and enterprise 

Take proactive responsibility for own areas of work performance and actively apply workplace policies and procedures to work roles. Take positive action to report hazards or risk situations to supervisors.

Teamwork 

Work collaboratively with other team members and with external personnel according to workplace policy and procedures and within the boundaries of own work responsibilities. Support the team by taking responsibility for own work, providing feedback to and acting on instructions from supervisor or manager.

Planning and organising 

Understand the scope of own work based on relevant workplace information. Use and maintain required resources and manage risk in the context of job role, established authorities and workplace policy and procedures.

Self-management 

Understand and follow legislative and workplace requirements relevant to scope of own work. Monitor own grief responses. Take responsibility for own work performance according to workplace policy and procedures and established workplace practices. Take responsibility for the use of equipment.

Learning 

Take responsibility for formal and informal ongoing learning. Share skills and knowledge in the workplace through the provision of feedback to other staff, including managers and supervisors.

Technology 

Use and maintain OHS equipment. Recognise and report faulty equipment and follow workplace OHS procedures. Use and maintain sterilising equipment for those performing job roles associated with the specialist mortuary administration stream of the qualification. Use payment processing equipment for those performing job roles associated with the specialist funeral stream of the qualification.

QUALIFICATION RULES 

To achieve a Certificate III in Funeral Operations, 13 or 14 units must be completed, depending on the specialist stream undertaken:

• all 5 core units
• 1 or 2 units from one of the following Specialist Streams:

• Specialist Stream A: Mortuary Administration: 1 unit
• Specialist Stream B: Funeral: 2 units

• 7 elective units:

• a minimum of four elective units must be selected from the elective units listed below
• a maximum of three elective units not appearing in the list below may be selected from any endorsed Training Package or accredited course.
• in all cases, selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors)
• elective units must be additional to those already counted towards a lower level qualification within this Training Package.

SIFCCS001B

Provide service to clients

SIFIND001B

Work effectively in the funeral services industry

SIFIND002A

Deal with grief and trauma

SIFOHS002A

Follow infection and contamination control procedures

SIFOHS001A

Follow OHS procedures

or

SIFOHS003A

Follow mortuary OHS procedures

Specialist Stream A : Mortuary Administration 

SIFMWK004B

Coordinate mortuary operations

Specialist Stream B : Funeral 

SIFFNL003A

Arrange funerals

SIFFNL004A

Arrange and oversee viewings

SIFSLS001A

Sell funeral and burial products and services

SIFSLS002A

Sell pre-need funeral and burial products and services

Burials and Cremations 

SIFBCR002A

Transfer coffins and caskets

SIFBCR025A

Exhume a burial site

Client and Customer Service 

SIFCCS003A

Liaise with community

SIFCCS004A

Coordinate interaction with clients

Funeral Operations 

SIFFNL003A

Arrange funerals

SIFFNL004A

Arrange and oversee viewings

SIFFNL007A

Conduct a funeral

Governance and Legal Compliance 

SIFGLC001A

Maintain and care for historical records

SIFGLC002A

Control and order goods

Working in Industry 

SIFIND003A

Participate in industry networks

Management and Leadership 

SIFMGT001A

Coordinate a team

SIFMGT002A

Coordinate staff

Marketing and Public Relations 

SIFMPR001A

Implement marketing and promotional activities

Mortuary Work and Embalming 

SIFMWK001A

Encoffin the deceased person

SIFMWK004B

Coordinate mortuary operations

SIFMWK005A

Determine body preparation requirements

SIFMWK006A

Cleanse and disinfect deceased bodies

SIFMWK007A

Set facial features

SIFMWK008A

Restore minor body damage

SIFMWK009A

Restore head damage on autopsied cases

SIFMWK010A

Restore and set eyes after eye donation

SIFMWK011A

Dress bodies and apply cosmetics

Occupational Health and Safety 

SIFOHS003A

Follow mortuary OHS procedures

SIFOHS004A

Work in confined spaces

SIFOHS005A

Implement and monitor infection and contamination control practices

SIFOHS006A

Implement and monitor OHS procedures

SIFOHS007A

Identify hazards and assess risks in a cemetery or crematorium

Sales 

SIFSLS002A

Sell pre-need funeral and burial products and services

Imported units of competency 

SRXEMR001A

Respond to emergency situations

TAADEL301C

Provide training through instruction and demonstration of work skills