Qualification details

SIB50210 - Diploma of Salon Management (Release 2)


Usage recommendation:
Is superseded by SHB50216 - Diploma of Salon ManagementNot Equivalent • Updated to meet Standards for Training Packages • Work health and safety unit added to core. • Total number of units for completion remains at 10.Core units increased from 6 to 7; elective units reduced from 4 to 3. 30/Mar/2016
Supersedes WRH50109 - Diploma of Hairdressing Salon Management 19/Apr/2011

ReleaseRelease date
2 (this release) 12/Dec/2011
(View details for release 1) 09/Dec/2010

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
SIBXRES501A - Investigate new products and servicesInvestigate new products and servicesSupersededN/A
SIRXHRM001A - Administer human resources policyAdminister human resources policyDeletedN/A
BSBSMB403A - Market the small businessMarket the small businessSupersededN/A
BSBFRA402B - Establish a franchiseEstablish a franchiseSupersededN/A
BSBSMB409A - Build and maintain relationships with small business stakeholdersBuild and maintain relationships with small business stakeholdersSupersededN/A
BSBFRA401B - Manage compliance with franchisee obligations and legislative requirementsManage compliance with franchisee obligations and legislative requirementsSupersededN/A
SIRXHRM002A - Recruit and select personnelRecruit and select personnelSupersededN/A
SIBXPSM501A - Lead teams in a personal services environmentLead teams in a personal services environmentSupersededN/A
BSBMGT401A - Show leadership in the workplaceShow leadership in the workplaceSupersededN/A
BSBMGT502B - Manage people performanceManage people performanceSupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 142114 Hair Or Beauty Salon Manager 
ASCO (occupation type) Identifier 3399-17 Hair And Beauty Salon Manager 
ASCED Qualification/Course Field of Education Identifier 1103 Personal Services 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Beauty,Hairdressing 
Taxonomy - Occupation N/A Hairdressing Salon Owner,Beauty Therapy Salon Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 142114 Hair Or Beauty Salon Manager 09/Dec/2010 
ASCO (occupation type) Identifier 3399-17 Hair And Beauty Salon Manager 09/Dec/2010 
ASCED Qualification/Course Field of Education Identifier 1103 Personal Services 09/Dec/2010 
Qualification/Course Level of Education Identifier 421 Diploma 09/Dec/2010 
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Modification History

The following units have been added to the General elective options:

  • SIRXMGT006A Initiate and implement change
  • SIRXMPR001A Profile a retail market
  • BSBRES401A Analyse and present research information


This qualification reflects the role of individuals who are competent in managing the overall operation of a business involved in services and sales delivery in personal services environments, including, hairdressing and beauty salons and spas. A salon manager at this level may focus on building the business, creating and establishing a personal services culture, leading and developing a team, developing and implementing marketing activities, and ensuring all occupational health and safety requirements are maintained.

This qualification is designed to reflect the role of managers or owner managers who work relatively autonomously and coordinate and supervise others. It involves the self-directed application of knowledge and skills, and the provision of leadership and support to colleagues through the development and management of service delivery, and sales delivery concurrent with ongoing human resources development

Pathways Information

This qualification is not suitable for an Australian Apprenticeship pathway.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Entry Requirements

There are no entry requirements to this qualification.

Employability Skills Summary

SIB50210 Diploma of Salon Management 

The following table contains a summary of the employability skills required by the hairdressing and beauty industries for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :


Negotiate effectively with business suppliers, salon team members and other managers on business requirements, values, directions and day-to-day operational matters. Research, read, analyse and communicate industry and workplace information to team members and other managers. Complete business documentation in the context of the job role.

Problem solving 

Lead a salon team; mentoring and supporting team members in the context of a personal service industry small business management role. Effectively participate in the wider hairdressing and beauty industries and small business networks. Develop and apply waste management procedures for improved environmental outcomes.

Initiative and enterprise 

Apply strategic thinking to solve a range of operational business problems; individually or in the context of a wider salon team structure. Evaluate ideas in the context of practical business application and anticipate the implications and consequences of decisions. Investigate and participate in the purchase of sustainable products where appropriate. Review results and provide feedback to relevant team members and clients.


Develop a team culture and identity; create an operational personal service and continuous improvement environment across all performance areas. Provide positive feedback, encourage the team to do things better, and be personally receptive to team members innovative ideas. Translate ideas into action by creating a framework for practical implementation and review.

Planning and organising 

Establish and communicate clear goals and deliverables for self and team members within the context of salon objectives and the current business situation, and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and/or implement changes arising from continuous improvement processes. Investigate current salon practice in relation to energy and water use. Set targets for team improvement in relation to energy and water use


Work within a personal services business culture by practising customer-focussed and inclusive behaviour, effective management of personal presentation and time; and efficiently prioritise, delegate and complete tasks. Investigate new developments in products and services, review own performance, actively seek and effectively build professional networks, and act upon advice and guidance to improvement client services.


Identify personal strengths and weaknesses in the context of a personal services business management job role and recognise how personal learning is maximised. Seek opportunities for education and training in the context of current role or future business opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with salon team members.


Adapt to new business-related technology skill requirements, and select and use salon or other small business and information and communications technology where relevant, to support business operations, marketing and promotion and planning in the context of key business performance objectives and personal job role.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

To achieve a Diploma of Salon Management, 10 units must be completed:

  • all 6 core units
  • 4 elective units
  • a minimum of 2 elective units must be selected from the elective units listed below
  • the remaining units may be selected from this or another endorsed Training Package or accredited course; these must be units which are first packaged at AQF level of 4 or 5.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core units 


Develop workplace policy and procedures for sustainability


Lead teams in a personal services environment


Manage treatment services and sales delivery


Promote a personal services business


Administer human resources policy


Recruit and select personnel

Elective units 



Manage compliance with franchisee obligations and legislative requirements


Establish a franchise


Manage relationship with franchisor


Manage a multiple site franchise

Learning and Development 


Develop a workplace learning environment



Show leadership in the workplace


Manage people performance


Initiate and implement change

Marketing and Promotions 


Profile a retail market

Occupational Health and Safety 


Provide a safe working environment



Analyse and present research information


Investigate new products and services

Small Business Management 


Plan small business finances


Market the small business


Undertake small business planning


Manage small business finances


Manage personal, family, cultural and business obligations


Build and maintain relationships with small business stakeholders

Training and assessment 


Provide work skill instruction


Plan, organise and facilitate learning in the workplace

Workplace Effectiveness 


Manage personal work priorities and professional development