Unit of competency
Modification History
Supersedes and is equivalent to SHBXIND002 Communicate as part of a salon team.
Application
This unit describes the performance outcomes, skills and knowledge required to work as part of a team in a salon or retail cosmetics environment. It requires the ability to communicate with colleagues and senior staff and actively participate in a team work environment.
This unit applies to individuals working in service environments including retail cosmetic outlets, spas, hairdressing, barber, beauty and nail salons. It applies to personnel working in teams at all levels including frontline, supervising and senior team members.
The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Working in Industry
Unit Sector
Cross-Sector
Elements and Performance Criteria
ELEMENTS |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Communicate with team members. |
1.1. Communicate effectively with team members considering cultural and other differences. 1.2. Use questioning to check understanding and seek clarification to prevent misunderstandings. 1.3. Display respect to team members and adherence to workplace expectations. 1.4. Maintain open communication with team members to ensure transfer of information. 1.5. Share information and ideas with team to enhance work outcomes. |
2. Actively participate in teams. |
2.1. Identify individual responsibilities for contributing to the achievement of team goals. 2.2. Carry out tasks and responsibilities to achieve workplace goals and organisational expectations. 2.3. Work cooperatively with team members to maximise efficiency and quality of daily work outcomes. 2.4. Seek, acknowledge and act upon constructive feedback from others. 2.5. Participate in team problem-solving to improve outcomes. 2.6. Interact with team members to foster a positive team and work environment reflective of the organisational culture. |
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. |
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SKILLS |
DESCRIPTION |
Reading skills to: |
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Oral communication skills to: |
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Self-management skills to: |
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Unit Mapping Information
Supersedes and is equivalent to SHBXIND002 Communicate as part of a salon team.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898