Unit of competency details
SHBXCCS001 - Conduct salon financial transactions (Release 1)
Summary
Usage recommendation:
Superseded
Releases:
| 1 1 (this release) |
25/Sep/2015 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 080501 | Sales | 07/Dec/2015 | |
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Unit of competency
Modification History
Not applicable.
Application
This unit describes the performance outcomes, skills and knowledge required to conduct financial transactions for the sale of products and services within a personal services environment.
It requires the ability to operate point-of-sale equipment, handle cash, complete sales and reconcile takings.
This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In this environment they work within known routines and guidelines and use a limited range of equipment.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Client Services
Unit Sector
Cross-Sector
Elements and Performance Criteria
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ELEMENTS
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PERFORMANCE CRITERIA
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Elements describe the essential outcomes.
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Performance criteria describe the performance needed to demonstrate achievement of the element.
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1. Operate point-of-sale equipment.
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1.1 Open and close point-of-sale terminal.
1.2 Clear point-of-sale terminal and transfer tender.
1.3 Conduct cash handling processes.
1.4 Maintain change supplies and cash float in point-of-sale terminal.
1.5 Attend to active point-of-sale terminals.
1.6 Complete records of transaction errors.
1.7 Maintain adequate supplies of dockets, vouchers and point-of-sale documents.
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2. Complete point-of-sale transactions.
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2.1 Enter sales information into point-of-sale equipment.
2.2 Communicate payment required and identify method of payment.
2.3 Process cash and non-cash transactions.
2.4 Issue correct change, receipts and complete sale documentation as required.
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3. Complete refund.
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3.1 Explain refund policy and procedure to client.
3.2 Confirm refund requirements and options for exchange with client.
3.3 Complete transaction to issue refund, receipts and sales documentation as required.
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4. Remove takings from register or terminal.
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4.1 Balance register or terminal at designated times throughout business operation.
4.2 Separate and secure cash float from takings prior to balancing.
4.3 Supply change to register or terminal as required.
4.4 Interpret register or terminal reading or print out.
4.5 Remove and transport cash and non-cash documents according to organisational security policies and procedures.
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5. Reconcile takings.
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5.1 Count cash and calculate non-cash documents.
5.2 Determine balance between register or terminal reading and sum of cash and non-cash transactions, and record takings.
5.3 Report discrepancies to supervisor.
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Foundation Skills
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Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
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Skill
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Description
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Numeracy skills to:
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- estimate the total cost of transaction to determine accuracy of point-of-sale equipment
- count change required during cash transactions.
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Unit Mapping Information
SIBXCCS201A Conduct financial transactions
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898
Assessment requirements
Modification History
Not applicable.
Performance Evidence
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
- operate electronic point-of-sale equipment to accurately perform each of the following transactions on at least two occasions:
- cash sales
- non-cash sales:
- demonstrate the following secure payment handling procedures for all transactions listed above:
- balancing point-of-sale terminal
- calculating non-cash documents
- clearing terminal and transferring tender
- counting cash
- determining change required and denominations of change
- ensuring security of cash and non-cash transactions
- maintaining cash float
- opening and closing of point-of-sale terminal
- recording takings
- securing cash and non-cash transactions
- tendering change.
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
- cash and non-cash handling procedures:
- balancing point-of-sale equipment
- change required, denominations of change and tendering change
- clearance of terminal and transference of tender
- counting cash
- maintenance of cash float
- opening and closing point-of-sale terminal
- recording takings
- security of cash and non-cash transactions
- organisational policies and procedures relevant to financial transactions:
- cash handling security
- exchanges and returns
- operation of point-of-sale equipment
- point-of-sale transactions
- work health and safety
- functions and procedures for operating point-of-sale equipment:
- cash register
- EFTPOS terminal
- barcode scanner
- relevant federal, state or territory legislation:
- consumer protection
- privacy
- GST
- work health and safety.
Assessment Conditions
Skills must be demonstrated in a personal services salon environment; this can be:
- a industry workplace or
- a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.
Assessment must ensure access to:
- paying clients, both new and regular, with different transaction requirements, who have the expectation that the services provided reflect those of a commercial business
- relevant workplace documentation:
- organisational policies and procedures relevant to financial transactions
- manufacturer instructions.
Assessment must ensure use of:
- computer with salon software system
- point-of-sale equipment that can process credit cards and EFTPOS transactions
- relevant point-of-sale documents:
- stock, inventory and price lists
- financial transaction dockets and slips
- credit and product return slips
- sample debit and credit card vouchers.
Assessment activities that allow the individual to:
- complete financial transactions within commercially realistic speed, timing and productivity
- demonstrate competency in an environment reflective of real work situations
- manage tasks and contingencies in the context of the job role.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898
