Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency involves communicating effectively in the workplace. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Application of the Unit
Application of the unit |
The unit refers to competence in communication rather than English language. It is a required unit for all seafood industry sector qualifications, with the exception of the fisheries compliance stream at Certificate III and higher. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Perform routine workplace duties following simple written notices |
1.1. Written workplace notices are read and interpreted correctly. 1.2. Routine written instructions or procedures are followed in sequence. 1.3. Clarification is sought from workplace supervisor on all occasions when any instruction or procedure is not understood. |
2. Locate specific information in written material |
2.1. Specific information relevant to purpose is located. 2.2. Key information is interpreted correctly. |
3. Follow simple spoken messages |
3.1. All required information is gathered by listening and is correctly interpreted. 3.2. Instructions or procedures are followed in appropriate sequence for task and in accordance with information received. 3.3. Clarification is sought from workplace supervisor on all occasions when any instruction or procedure is not understood. |
4. Participate in discussion to clarify issues, solve problems or consolidate working relations |
4.1. Team meetings are attended on time. 4.2. Own opinions are clearly expressed and those of others are listened to without interruption. 4.3. Discussion with others is conducted in a courteous manner appropriate to age and cultural background. 4.4. Questions about simple routine workplace procedures and matters concerning conditions of employment are asked and responded to. |
5. Complete relevant work related documents |
5.1. Forms relating to conditions of employment are completed accurately and legibly. 5.2. Forms documenting routine tasks are completed accurately and legibly. |
6. Estimate, calculate and record routine workplace measures |
6.1. Estimates of routine workplace measures are made. 6.2. Basic arithmetic processes are used to calculate routine workplace measures. 6.3. Workplace data is recorded on standard workplace forms and documents. 6.4. Errors in recording information on forms/documents are identified and rectified. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
Numeracy skills used for :
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment evidence required to demonstrate competence in this unit |
Assessment must confirm ability to:
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Context of and specific resources for assessment |
Assessment is to be conducted at the workplace or in a simulated work environment. Resources may include:
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Method of assessment |
The following assessment methods are suggested:
Materials required to be read or listened to should be short, phrased in simple sentences and contain vocabulary familiar to the intended reader. When writing short notes on forms the writer conveys overall meaning even if grammar and spelling is not 100% accurate. Standardised forms or reports may be required. Clarification may be sought by asking to rephrase or repeat information. Communication is assisted by use of body language, dictionaries or a supportive peer. |
Guidance information for assessment |
This unit may be assessed holistically with other units within a qualification. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts. |
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Notices may include: |
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Teams may include: |
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Discussion may include: |
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Forms may include: |
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Routine workplace measures may relate to: |
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Basic arithmetic processes include: |
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Recording information may be done by: |
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Unit Sector(s)
Unit sector |
Core |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |