Unit of competency details

RIICOM201D - Communicate in the workplace (Release 3)

Summary

Releases:
ReleaseStatusRelease date
3 (this release)Current 07/Dec/2014
(View details for release 2) Replaced29/Jan/2014
(View details for release 1) Replaced14/Nov/2013

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to RIICOM201A - Communicate in the workplace 13/Nov/2013


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 1.4-3.0 
AUR12 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 2.1 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 2.0-5.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
RII40315 - Certificate IV in Metalliferous Mining Operations (Underground)Certificate IV in Metalliferous Mining Operations (Underground) 1-2 
RII40313 - Certificate IV in Metalliferous Mining Operations (Underground)Certificate IV in Metalliferous Mining Operations (Underground) 1-4 
RII31915 - Certificate III in Drilling Oil & Gas (Off shore)Certificate III in Drilling Oil & Gas (Off shore) 1-2 
RII31913 - Certificate III in Drilling Oil & Gas (Off shore)Certificate III in Drilling Oil & Gas (Off shore) 1-4 
RII31815 - Certificate III in Drilling OperationsCertificate III in Drilling Operations 1-2 
RII31813 - Certificate III in Drilling OperationsCertificate III in Drilling Operations 1-4 
RII31615 - Certificate III in Trenchless TechnologyCertificate III in Trenchless Technology 1-2 
RII31613 - Certificate III in Trenchless TechnologyCertificate III in Trenchless Technology 
RII31215 - Certificate III in Civil FoundationsCertificate III in Civil Foundations 1-2 
RII31213 - Certificate III in Civil FoundationsCertificate III in Civil Foundations 
RII30915 - Certificate III in Civil ConstructionCertificate III in Civil Construction 1-2 
RII30913 - Certificate III in Civil ConstructionCertificate III in Civil Construction 1-3 
RII30815 - Certificate III in Civil Construction Plant OperationsCertificate III in Civil Construction Plant Operations 1-2 
RII30813 - Certificate III in Civil Construction Plant OperationsCertificate III in Civil Construction Plant Operations 1-3 
RII30715 - Certificate III in Mine Emergency Response and RescueCertificate III in Mine Emergency Response and Rescue 1-2 
RII30713 - Certificate III in Mine Emergency Response and RescueCertificate III in Mine Emergency Response and Rescue 1-4 
RII30615 - Certificate III in Small Mining OperationsCertificate III in Small Mining Operations 1-2 
RII30613 - Certificate III in Small Mining OperationsCertificate III in Small Mining Operations 1-3 
RII30515 - Certificate III in Mining ExplorationCertificate III in Mining Exploration 1-2 
RII30513 - Certificate III in Mining ExplorationCertificate III in Mining Exploration 1-4 
RII30415 - Certificate III in Resource ProcessingCertificate III in Resource Processing 1-2 
RII30413 - Certificate III in Resource ProcessingCertificate III in Resource Processing 1-4 
RII21315 - Certificate II in Cross Industry OperationsCertificate II in Cross Industry Operations 1-2 
RII21215 - Certificate II in Well Servicing OperationsCertificate II in Well Servicing Operations 1-2 
RII21213 - Certificate II in Well Servicing OperationsCertificate II in Well Servicing Operations 1-3 
RII21115 - Certificate II in Drilling Oil/Gas (On shore)Certificate II in Drilling Oil/Gas (On shore) 1-2 
RII21113 - Certificate II in Drilling Oil/Gas (On shore)Certificate II in Drilling Oil/Gas (On shore) 1-3 
RII21015 - Certificate II in Drilling Oil/Gas (Offshore)Certificate II in Drilling Oil/Gas (Offshore) 1-2 
RII21013 - Certificate II in Drilling Oil/Gas (Offshore)Certificate II in Drilling Oil/Gas (Offshore) 1-3 
RII20915 - Certificate II in Drilling OperationsCertificate II in Drilling Operations 1-2 
RII20913 - Certificate II in Drilling OperationsCertificate II in Drilling Operations 1-4 
RII20815 - Certificate II in Bituminous SurfacingCertificate II in Bituminous Surfacing 
RII20813 - Certificate II in Bituminous SurfacingCertificate II in Bituminous Surfacing 
RII20715 - Certificate II in Civil ConstructionCertificate II in Civil Construction 1-2 
RII20713 - Certificate II in Civil ConstructionCertificate II in Civil Construction 1-4 
RII20615 - Certificate II in Mining / Field ExplorationCertificate II in Mining / Field Exploration 1-2 
RII20613 - Certificate II in Mining / Field ExplorationCertificate II in Mining / Field Exploration 1-3 
RII20515 - Certificate II in Resource ProcessingCertificate II in Resource Processing 1-2 
RII20513 - Certificate II in Resource ProcessingCertificate II in Resource Processing 1-4 
RII20415 - Certificate II in Underground Metalliferous MiningCertificate II in Underground Metalliferous Mining 1-2 
RII20413 - Certificate II in Underground Metalliferous MiningCertificate II in Underground Metalliferous Mining 1-3 
RII20315 - Certificate II in Underground Coal MiningCertificate II in Underground Coal Mining 1-2 
RII20313 - Certificate II in Underground Coal MiningCertificate II in Underground Coal Mining 1-3 
RII20215 - Certificate II in Surface Extraction OperationsCertificate II in Surface Extraction Operations 1-2 
RII20213 - Certificate II in Surface Extraction OperationsCertificate II in Surface Extraction Operations 1-3 
RII20115 - Certificate II in Resources and Infrastructure Work PreparationCertificate II in Resources and Infrastructure Work Preparation 1-2 
RII20113 - Certificate II in Resources and Infrastructure Work PreparationCertificate II in Resources and Infrastructure Work Preparation 1-3 
RII10115 - Certificate I in Resources and Infrastructure OperationsCertificate I in Resources and Infrastructure Operations 1-2 
RII10113 - Certificate I in Resources and Infrastructure OperationsCertificate I in Resources and Infrastructure Operations 1-3 
AUR32616 - Certificate III in Automotive Tyre ManagementCertificate III in Automotive Tyre Management 1-2 
AUR32613 - Certificate III in Automotive Tyre ManagementCertificate III in Automotive Tyre Management 
AUR21916 - Certificate II in Automotive Tyre Servicing TechnologyCertificate II in Automotive Tyre Servicing Technology 1-2 
AUR21913 - Certificate II in Automotive Tyre Servicing TechnologyCertificate II in Automotive Tyre Servicing Technology 
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 53 of 53

Skill sets that include this unit

CodeTitleSort Table listing Skill sets that include this unit by the Title columnRelease
RIISS00044 - Work Zone Traffic Control - Traffic Controller Skill SetWork Zone Traffic Control - Traffic Controller Skill Set 
RIISS00042 - Work Zone Traffic Control - Road Labourer Skill SetWork Zone Traffic Control - Road Labourer Skill Set 
RIISS00041 - Work Zone Traffic Control - Implement Traffic Control Guidance Plan Skill SetWork Zone Traffic Control - Implement Traffic Control Guidance Plan Skill Set 
RIISS00033 - Underground Coal Mine Safety Skill SetUnderground Coal Mine Safety Skill Set 
RIISS00034 - Surface Coal Mine Safety Skill SetSurface Coal Mine Safety Skill Set 1-2 
RIISS00047 - Stabiliser Support Staff Skill SetStabiliser Support Staff Skill Set 
RIISS00048 - Operator of Stabiliser Skill SetOperator of Stabiliser Skill Set 
RIISS00050 - Operator of Stabiliser (using foam bitumen) Skill SetOperator of Stabiliser (using foam bitumen) Skill Set 
RIISS00049 - Operator of Spreader Skill SetOperator of Spreader Skill Set 
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 9 of 9

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 02/May/2014 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit Of competency

Modification History

Release

Comment

1

This unit replaces RIICOM201A Communicate in the workplace

2

Editorial corrections.

3

Required frequency and volume of evidence amended in Performance evidence.

Substantial amendments made in Assessment Conditions field, including: references to Industry Sectors, assessor and subject matter expert experience requirements, how assessment should be conducted and what it should confirm.

Application

This unit describes a participant s skills and knowledge required to communicate in the workplace within the Resources and Infrastructure Industries. This unit is appropriate for those working in operational roles.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements and Performance Criteria

1 Plan and prepare for workplace communication using equipment and systems

1.1 Access, interpret and apply communication site documentation and ensure the work activity is compliant

1.2 Identify and access communication equipment and system components

1.3 Establish and maintain communication with others

1.4 Access and apply communication equipment and systems safety procedures

2 Communicate using communication equipment and systems

2.1 Identify and select the most appropriate method of communication

2.2 Use communication equipment and systems

2.3 Acknowledge and respond to communication

2.4 Take, confirm and pass messages on promptly to the others

2.5 Pass communications in a clear and concise manner

2.6 Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures

2.7 Identify and report faults in communication equipment

3 Carry out face-to-face routine communication

3.1 Speak clearly and listen carefully to promote understanding

3.2 Ask questions of the audience and confirm meaning of information

3.3 Maintain communication processes with others to assist flow of work activities

3.4 Use site approved signalling methods to convey information

3.5 Participate in discussion to obtain information and clarify meaning

3.6 Communicate cooperatively and effectively with others

4 Complete written documentation

4.1 Complete written documentation clearly, concisely and on time

4.2 Use approved documents

4.3 Pass on written information to others

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit. Further information is available in the Resources and Infrastructure Industry Training Package Companion Volume.

Unit Mapping Information

RIICOM201A Communicate in the workplace

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=88a61002-9a21-4386-aaf8-69c76e675272

 

Assessment requirements

Modification History

Release

Comment

1

This unit replaces RIICOM201A Communicate in the workplace

2

Editorial corrections.

3

Required frequency and volume of evidence amended in Performance evidence.

Substantial amendments made in Assessment Conditions field, including: references to Industry Sectors, assessor and subject matter expert experience requirements, how assessment should be conducted and what it should confirm.

Performance Evidence

Evidence is required to be collected that demonstrates a candidate s competency in this unit. Evidence must be relevant to the roles within this sector s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

  • locates and applies relevant documentation, policies and procedures
  • demonstrates completion of communicating in the work place that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:
  • identifying communication strategies and systems
  • operating communications systems and equipment to convey meaning to others
  • communicating clearly and promptly to others to convey information and make meaning
  • listening carefully to instructions and information
  • participating in group discussions and engage with group members respectfully
  • asking questions to clarify meaning
  • communicating concisely both written and verbally
  • interpreting other communications such as flags, lights, signs, bells and whistles
  • identifying and reporting communication faults and deficiencies
  • using approved and preparing written documentation that communicates meaning to others

Knowledge Evidence

The candidate must demonstrate knowledge of communicating in the workplace through:

  • relevant standards and site procedures
  • worksite communication system components, applications and limitations
  • procedures and safety requirements of communication equipment and systems
  • common faults in communication equipment/systems
  • emergency communication procedures
  • record maintenance

Assessment Conditions

  • An assessor of this unit must satisfy the requirements of the NVR/AQTF or their successors; and Industry regulations for certification and licensing; and,
  • this unit is best assessed in the context of this sector s work environment; and,
  • simulation may be used for assessment of this Unit of Competency where it does not compromise the quality of assessment outcomes and provided it is realistic and sufficiently rigorous to cover all aspects of this sector s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills;
  • this unit must be assessed in compliance with relevant legislation/regulation and using policies, procedures, processes and operational manuals directly related to the industry sector for which it is being assessed; and,
  • assessment may be conducted in conjunction with the assessment of other Units of Competency; and,
  • assessment must confirm consistent performance can be applied in a range of relevant workplace circumstances; and,
  • assessors must demonstrate the performance evidence, and knowledge evidence as outlined in this Unit of Competency, and through the minimum years of current* work experience specified below in an Industry sector relevant to the outcomes of the unit; or,
  • where the assessor does not meet experience requirements a co-assessment or partnership arrangement must exist between the qualified assessor and an Industry subject matter expert. The Industry subject matter expert should hold the unit being assessed (or an equivalent unit) and/or demonstrate equivalence of skills and knowledge at the unit level. An Industry technical expert must also demonstrate skills and knowledge from the minimum years of current work experience specified below in the Industry sector, including time spent in roles related to the unit being assessed; and,
  • assessor and Industry subject matter expert requirements differ depending on the Australian Qualifications Framework Level (AQF) of the qualification being assessed and/or Industry Sector as follows:
  • Industry sector

    AQF** Level

    Required assessor or Industry subject matter expert experience

    Drilling, Metalliferous Mining, Coal Mining, Extractive (Quarrying) and Civil Construction

    1

    1 Year

    2

    2 Years

    Drilling, Coal Mining and Extractive (Quarrying)

    3-6

    3 Years

    Metalliferous Mining and Civil Construction

    3-6

    5 Years

    Other sectors

    Where this Unit is being assessed outside of the Resources and Infrastructure Sectors assessor and/or Industry subject matter expert experience should be in-line with industry standards for the sector in which it is being assessed and where no Industry standard is specified should comply with any relevant regulation.

    *Assessors can demonstrate current work experience through employment within Industry in a role relevant to the outcomes of the Unit; or, for external assessors this can be demonstrated through exposure to Industry by conducting frequent site assessments across various locations.

    **Where a unit is being delivered outside of a Qualification the first numeric character in the Unit code should be considered to indicate the AQF level

    Links

    Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=88a61002-9a21-4386-aaf8-69c76e675272

Training component details
The following details are displayed for each different NRT:-

Training packages

- Training package details
- Training package components

Qualifications

- Qualification details
- Qualification components

Accredited courses

- Accredited course details

Modules

- Module details

Units of competency

- Units of competency details
- Unit components

Skill sets

- Skill set details
- Skill set components

Click on the Export link to export the NRT information to MS Word or PDF.

Click on the Manage notification link to create or change a notification for this NRT.

When selecting the Display history check box a set of tables will appear displaying a log of historical values describing what has changed and when over time.

If you have access to make changes to an NRT, click on the Edit link on the upper right hand side of the summary box.