Unit of competency details

RIICOM201D - Communicate in the workplace (Release 1)

Summary

Releases:
ReleaseStatusRelease date
(View details for release 3) Current07/Dec/2014
(View details for release 2) Replaced29/Jan/2014
1 (this release)Replaced 14/Nov/2013

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to RIICOM201A - Communicate in the workplace 13/Nov/2013


Replaced release

You are currently viewing the components related to release 1.
The current release is release 3View release 3 details.

Training packages that include this unit

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
RII40315 - Certificate IV in Metalliferous Mining Operations (Underground)Certificate IV in Metalliferous Mining Operations (Underground) 
RII40313 - Certificate IV in Metalliferous Mining Operations (Underground)Certificate IV in Metalliferous Mining Operations (Underground) 1-4 
RII31915 - Certificate III in Drilling Oil & Gas (Off shore)Certificate III in Drilling Oil & Gas (Off shore) 
RII31913 - Certificate III in Drilling Oil & Gas (Off shore)Certificate III in Drilling Oil & Gas (Off shore) 1-4 
RII31815 - Certificate III in Drilling OperationsCertificate III in Drilling Operations 
RII31813 - Certificate III in Drilling OperationsCertificate III in Drilling Operations 1-4 
RII31615 - Certificate III in Trenchless TechnologyCertificate III in Trenchless Technology 
RII31613 - Certificate III in Trenchless TechnologyCertificate III in Trenchless Technology 
RII31215 - Certificate III in Civil FoundationsCertificate III in Civil Foundations 
RII31213 - Certificate III in Civil FoundationsCertificate III in Civil Foundations 
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Skill sets that include this unit

CodeTitleSort Table listing Skill sets that include this unit by the Title columnRelease
RIISS00044 - Work Zone Traffic Control - Traffic Controller Skill SetWork Zone Traffic Control - Traffic Controller Skill Set 
RIISS00042 - Work Zone Traffic Control - Road Labourer Skill SetWork Zone Traffic Control - Road Labourer Skill Set 
RIISS00041 - Work Zone Traffic Control - Implement Traffic Control Guidance Plan Skill SetWork Zone Traffic Control - Implement Traffic Control Guidance Plan Skill Set 
RIISS00033 - Underground Coal Mine Safety Skill SetUnderground Coal Mine Safety Skill Set 
RIISS00034 - Surface Coal Mine Safety Skill SetSurface Coal Mine Safety Skill Set 
RIISS00047 - Stabiliser Support Staff Skill SetStabiliser Support Staff Skill Set 
RIISS00048 - Operator of Stabiliser Skill SetOperator of Stabiliser Skill Set 
RIISS00050 - Operator of Stabiliser (using foam bitumen) Skill SetOperator of Stabiliser (using foam bitumen) Skill Set 
RIISS00049 - Operator of Spreader Skill SetOperator of Spreader Skill Set 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 02/May/2014 
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Unit Of competency

Modification History

Not applicable.

Application

Elements and Performance Criteria

1 Plan and prepare for workplace communication using equipment and systems

1.1 Access, interpret and apply communication site documentation and ensure the work activity is compliant

1.2 Identify and access communication equipment and system components

1.3 Establish and maintain communication with others

1.4 Access and apply communication equipment and systems safety procedures

2 Communicate using communication equipment and systems

2.1 Identify and select the most appropriate method of communication

2.2 Use communication equipment and systems

2.3 Acknowledge and respond to communication

2.4 Take, confirm and pass messages on promptly to the others

2.5 Pass communications in a clear and concise manner

2.6 Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures

2.8 Identify and report faults in communication equipment

3 Carry out face-to-face routine communication

3.1 Speak clearly and listen carefully to promote understanding

3.2 Ask questions of the audience and confirm meaning of information

3.3 Maintain communication processes with others to assist flow of work activities

3.4 Use site approved signalling methods to convey information

3.5 Participate in discussion to obtain information and clarify meaning

3.6 Communicate cooperatively and effectively with others

4 Complete written documentation

4.1 Complete written documentation clearly, concisely and on time

4.2 Use approved documents

4.3 Pass on written information to others

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit. Further information is available in the Resources and Infrastructure Industry Training Package Companion Volume.

Unit Mapping Information

RIICOM201A Communicate in the workplace

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=88a61002-9a21-4386-aaf8-69c76e675272

 

Assessment requirements

Modification History

Not applicable.

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

  • locates and applies relevant documentation, policies and procedures
  • demonstrates consistent timely completion of communicate in the workplace that safely, effectively and efficiently meets the required outcomes on a minimum of three (3) separate occasions including:
  • identifying communication strategies and systems
  • operating communications systems and equipment to convey meaning to others
  • communicating clearly and promptly to others to convey information and make meaning
  • listening carefully to instructions and information
  • participating in group discussions and engage with group members respectfully
  • asking questions to clarify meaning
  • communicating concisely both written and verbally
  • interpreting other communications such as flags, lights, signs, bells and whistles
  • identifying and reporting communication faults and deficiencies
  • using approved and preparing written documentation that communicates meaning to others

Knowledge Evidence

The candidate must demonstrate knowledge of communicating in the workplace through:

  • relevant standards and site procedures
  • worksite communication system components, applications and limitations
  • procedures and safety requirements of communication equipment and systems
  • common faults in communication equipment/systems
  • emergency communication procedures
  • record maintenance

Assessment Conditions

  • An assessor of this unit must satisfy the requirements of the NVR/AQTF or their successors; and Industry regulations for certification and licensing; and,
  • this unit is best assessed in the context of this sector’s work environment;
  • where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of this sector’s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills; and,
  • this unit must be assessed using Resources and Infrastructure Industry sector specific policies, procedures, processes and operational manuals; and,
  • assessor requirements differ between sectors as follows:
  • when assessing this unit in the context of the Drilling  sector:
  • an assessor must demonstrate the performance evidence, and knowledge evidence as outlined in this Unit of Competency, and through five (5) years of work in the Industry sector; or,
  • where a co-assessment or partnership arrangement exists between a qualified assessor and an Industry technical expert, the Industry technical expert can hold the unit being assessed, and/or demonstrate equivalency of skills and knowledge at the unit level. An Industry technical expert must also demonstrate a minimum of three (3) years of continuous work in the Industry sector, with the preceding one (1) year in the unit they are co-assessing; or,
  • when assessing this unit in the context of the Metalliferous Mining  sector:
  • an assessor must demonstrate the skills and knowledge of this unit through five (5) years of current and continuous work with the Industry sector and must hold the TAE Assessor Skill Set or equivalent; or,
  • when assessing this unit in the context of the Coal Mining  sector:
  • an assessor must demonstrate the skills and knowledge of this unit through twelve (12) month work experience in an Industry relevant to the skills being assessed within the last three (3) years; and,
  • where the assessor does not have current experience a co-assessment or partnership arrangement needs to exist between the qualified assessor and an Industry technical expert/ subject matter expert. The Industry technical expert/subject matter expert must demonstrate competency in the unit being assessed, and be currently working in the sector with a minimum of twelve (12) months’ work experience within the last three (3) years; or,
  • when assessing this unit in the context of the Extractive  sector
  • an assessor must demonstrate the skills and knowledge of this unit through five (5) years’ work experience in the Industry sector; and,
  • where the assessor does not have current experience a co-assessment or partnership arrangement needs to exist between the qualified assessor and an Industry technical expert/ subject matter expert. The Industry technical expert/subject matter expert must hold the unit being assessed and be currently working in the sector with a minimum of two (2) years’ of current work experience; or,
  • when assessing this unit in the context of the Civil Construction  sector
  • an assessor must demonstrate the skills and knowledge of this unit through five (5) years’ work experience in the Industry sector; and,
  • where the assessor does not have current experience a co-assessment or partnership arrangement needs to exist between the qualified assessor and an Industry technical expert/ subject matter expert. The Industry technical expert/subject matter expert must hold the unit being assessed and be currently working in the sector with a minimum of two (2) years’ of current work experience.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=88a61002-9a21-4386-aaf8-69c76e675272

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