Unit of competency details
RIICOM201D - Communicate in the workplace (Release 2)
Summary
Companion volumes:
Unit of competency
Assessment requirements
Replaced release
You are currently viewing the components related to release 2.
The current release is release 3.
View release 3 details.
Training packages that include this unit
Qualifications that include this unit
Skill sets that include this unit
Accredited courses that have this unit in the completion mapping
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 120505 | Work Practices Programmes | 02/May/2014 | |
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Unit of competency
Modification History
Unit application information added which was missing from release 1.
Application
This unit describes a participant’s skills and knowledge required to communicate in the workplace within the Resources and Infrastructure Industries. This unit is appropriate for those working in operational roles.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
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1 Plan and prepare for workplace communication using equipment and systems
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1.1 Access, interpret and apply communication site documentation and ensure the work activity is compliant
1.2 Identify and access communication equipment and system components
1.3 Establish and maintain communication with others
1.4 Access and apply communication equipment and systems safety procedures
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2 Communicate using communication equipment and systems
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2.1 Identify and select the most appropriate method of communication
2.2 Use communication equipment and systems
2.3 Acknowledge and respond to communication
2.4 Take, confirm and pass messages on promptly to the others
2.5 Pass communications in a clear and concise manner
2.6 Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
2.7 Identify and report faults in communication equipment
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3 Carry out face-to-face routine communication
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3.1 Speak clearly and listen carefully to promote understanding
3.2 Ask questions of the audience and confirm meaning of information
3.3 Maintain communication processes with others to assist flow of work activities
3.4 Use site approved signalling methods to convey information
3.5 Participate in discussion to obtain information and clarify meaning
3.6 Communicate cooperatively and effectively with others
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4 Complete written documentation
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4.1 Complete written documentation clearly, concisely and on time
4.2 Use approved documents
4.3 Pass on written information to others
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Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit. Further information is available in the Resources and Infrastructure Industry Training Package Companion Volume.
Unit Mapping Information
RIICOM201A Communicate in the workplace
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=88a61002-9a21-4386-aaf8-69c76e675272
Assessment requirements
Modification History
Not applicable.
Performance Evidence
Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:
- locates and applies relevant documentation, policies and procedures
- demonstrates consistent timely completion of communicate in the workplace that safely, effectively and efficiently meets the required outcomes on a minimum of three (3) separate occasions including:
- identifying communication strategies and systems
- operating communications systems and equipment to convey meaning to others
- communicating clearly and promptly to others to convey information and make meaning
- listening carefully to instructions and information
- participating in group discussions and engage with group members respectfully
- asking questions to clarify meaning
- communicating concisely both written and verbally
- interpreting other communications such as flags, lights, signs, bells and whistles
- identifying and reporting communication faults and deficiencies
- using approved and preparing written documentation that communicates meaning to others
Knowledge Evidence
The candidate must demonstrate knowledge of communicating in the workplace through:
- relevant standards and site procedures
- worksite communication system components, applications and limitations
- procedures and safety requirements of communication equipment and systems
- common faults in communication equipment/systems
- emergency communication procedures
- record maintenance
Assessment Conditions
- An assessor of this unit must satisfy the requirements of the NVR/AQTF or their successors; and Industry regulations for certification and licensing; and,
- this unit is best assessed in the context of this sector’s work environment;
- where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of this sector’s workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills; and,
- this unit must be assessed using Resources and Infrastructure Industry sector specific policies, procedures, processes and operational manuals; and,
- assessor requirements differ between sectors as follows:
- when assessing this unit in the context of the Drilling sector:
- an assessor must demonstrate the performance evidence, and knowledge evidence as outlined in this Unit of Competency, and through five (5) years of work in the Industry sector; or,
- where a co-assessment or partnership arrangement exists between a qualified assessor and an Industry technical expert, the Industry technical expert can hold the unit being assessed, and/or demonstrate equivalency of skills and knowledge at the unit level. An Industry technical expert must also demonstrate a minimum of three (3) years of continuous work in the Industry sector, with the preceding one (1) year in the unit they are co-assessing; or,
- when assessing this unit in the context of the Metalliferous Mining sector:
- an assessor must demonstrate the skills and knowledge of this unit through five (5) years of current and continuous work with the Industry sector and must hold the TAE Assessor Skill Set or equivalent; or,
- when assessing this unit in the context of the Coal Mining sector:
- an assessor must demonstrate the skills and knowledge of this unit through twelve (12) month work experience in an Industry relevant to the skills being assessed within the last three (3) years; and,
- where the assessor does not have current experience a co-assessment or partnership arrangement needs to exist between the qualified assessor and an Industry technical expert/ subject matter expert. The Industry technical expert/subject matter expert must demonstrate competency in the unit being assessed, and be currently working in the sector with a minimum of twelve (12) months’ work experience within the last three (3) years; or,
- when assessing this unit in the context of the Extractive sector
- an assessor must demonstrate the skills and knowledge of this unit through five (5) years’ work experience in the Industry sector; and,
- where the assessor does not have current experience a co-assessment or partnership arrangement needs to exist between the qualified assessor and an Industry technical expert/ subject matter expert. The Industry technical expert/subject matter expert must hold the unit being assessed and be currently working in the sector with a minimum of two (2) years’ of current work experience; or,
- when assessing this unit in the context of the Civil Construction sector
- an assessor must demonstrate the skills and knowledge of this unit through five (5) years’ work experience in the Industry sector; and,
- where the assessor does not have current experience a co-assessment or partnership arrangement needs to exist between the qualified assessor and an Industry technical expert/ subject matter expert. The Industry technical expert/subject matter expert must hold the unit being assessed and be currently working in the sector with a minimum of two (2) years’ of current work experience.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=88a61002-9a21-4386-aaf8-69c76e675272
