Unit of competency details

Elements describe the essential outcomes of a Unit of Competency.

Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised  text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

ELEMENT 

PERFORMANCE CRITERIA 

1. Write reports 

1.1 The client's expectation of an appropriate written report protocol  is determined

1.2 The written report format , tone and language are specific to the audience and/or operational circumstances

1.3 The report content is accurate and written in a concise and logical manner

1.4 The written report conforms to acceptable writing conventions and is presented in a professional manner 

1.5 The written report is disseminated to the intended recipients in a timely manner

2. Conduct briefings 

2.1 The briefing is planned so that all essential information is included and logically arranged

2.2 Briefing content is developed and delivered in a concise and logical manner

2.3 Briefing content is structured to facilitate audience comprehension

3. Provide electronic products 

3.1 Intended recipients are identified and contacted to establish needs and expectations

3.2 Caveats are determined and applied to ensure that limitations on release of the product are understood

3.3 Electronic products  are designed to be compatible with intended recipient needs/systems and/or operational circumstances

3.4 Electronic products are selected and presented to ensure conciseness and enhance delivery and recipient understanding of the message

3.5 Electronic products are disseminated to the intended recipient in a form and timeframe to meet client needs and expectations

4. Obtain feedback from clients 

4.1 Lines of communication are established and maintained to elicit feedback from clients

4.2 Feedback  on products and dissemination methods is actively sought from clients to facilitate an improved product

4.3 Client feedback is acknowledged and recorded to enable appropriate action /adjustments to the intelligence product to be made

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills 

• oral communication (listening, establishing rapport,
• negotiation, conflict resolution, presentations)
• written communication in preparing intelligence analysis reports etc
• analysing, synthesising and evaluating
• deductive and inductive reasoning
• constructing sound inductive arguments
• computer and information system usage
• resource management including budgetary, human and physical resources and allocation/access
• operational safety

Required Knowledge 

• government and policy environments within which operations will be managed
• different types of criminal activity and their elements eg general crime, theft, burglary, assault, drugs, fraud, embezzlement, homicide etc
• correct interpretation of all applicable laws, policy and procedures. Applicable law, policy and procedures for all the jurisdictions are detailed in the comprehensive legislation appendix at the close of the police standards submission
• briefing and report writing techniques
• available resources/equipment required to support intelligence reporting and briefing processes (in a range of formats)
• security issues and classifications
• electronic presentation techniques
• client feedback mechanisms
• intelligence dissemination protocols, including appropriate caveats and releasability of information

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

It is essential for this unit that competence be demonstrated in provision of intelligence information that is useable.

Consistency in performance 

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment 

Context of assessment 

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Specific resources for assessment 

No special requirements.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the Performance Criteria is detailed below.

Written report  protocol:

• will generally include a cover page
• caveat
• probability rating
• table of contents
• glossary of terms
• executive summary
• introduction (aim, objective, methodology, limitations)
• body
• conclusion
• recommendation
• appendices
• security classification
• referenced sources and agencies
• time frame reference
• authorship

Types of written report  may include:

• briefing papers
• tactical
• strategic
• threat assessment
• information report
• operational
• ministerial
• the written report may be disseminated to addressees on the Information Collection Plan list, organisational management, and team members

Professional manner  include:

• using correct grammar and syntax
• correct spelling
• appropriate paragraphing
• page layout
• justification
• use of colour
• graphics
• paper quality

Style  includes:

• briefing 'on the run'
• formal/informal
• structured/unstructured
• planned or impromptu
• questions/no questions

Format  may be:

• interactive or didactic

Logistics  may include:

• presenter
• invitations
• suitable locations
• time
• duration

Resources  may include:

• public address system
• overhead projector and screen
• handouts
• video
• electronic aids
• human resources

Notification  may be:

• by written
• oral
• electronic means

Briefing protocols  generally:

• introductions
• security classifications
• briefing formats
• statement of purpose, statement of duration
• presentation of major findings, supporting data, conclusions, recommendations
• provision of questioning time
• closing of briefing

Communication skills  include:

• visual aids
• speech
• presence and language
• as well as interpersonal skills such as empathy and fairness and being perceptive of all forms - verbal and non-verbal - of feedback from the audience

Presentation  include:

• both the body of the presentation and the answering of questions

Electronic products  may include:

• computer databases
• software
• modem communication
• video or audio tape
• e-mail and electronic versions of oral briefings or written reports

Feedback  may be:

• formal
• informal
• written
• oral
• electronic

Appropriate action  may include:

• no action
• amend present and future products and dissemination methods
• responding to feedback