Unit of competency details

PUACOM007B - Liaise with other organisations (Release 3)


Usage recommendation:
Is superseded by and equivalent to PUACOM007 - Liaise with other organisations 15/Jul/2019

ReleaseRelease date
3 (this release) 02/May/2013
(View details for release 2) 17/Aug/2012
(View details for release 1) 09/Feb/2011

Training packages that include this unit

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
PUA52210 - Diploma of Public Safety (Compliance)Diploma of Public Safety (Compliance)Superseded
DEF42612 - Certificate IV in Military Land OperationsCertificate IV in Military Land OperationsDeleted
PUA41706 - Certificate IV in Public Safety (Infantry Operations)Certificate IV in Public Safety (Infantry Operations)Superseded
PUA41112 - Certificate IV in Public Safety (Community Safety)Certificate IV in Public Safety (Community Safety)Superseded1-3 
DEF41712 - Certificate IV in Infantry OperationsCertificate IV in Infantry OperationsDeleted
DEF52215 - Diploma of Explosive Ordnance ManufactureDiploma of Explosive Ordnance ManufactureSuperseded
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  03/Sep/2009 
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Modification History


TP Version  



PUA12 V2.1

Editorial changes.


PUA12 V2

Layout adjusted. Application added.


PUA00 V8.1

Primary release.

Unit Descriptor

This unit covers the competency to develop networks and relationships and liaise effectively with other organisations.

Application of the Unit

This unit applies to workers who have a role that includes formally liaising with other organisations in order to increase response effectiveness and community safety. While all workers should engage in networking opportunities with like-minded organisations in order to increase the effective of response in incidents, this unit is focussed at a more strategic liaisons, from local public safety group level to organisation wide.

Licensing/Regulatory Information

Not applicable.


PUACOM005B Foster a positive organisational image in the community (Fire sector specific)

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency.

Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised  text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria



1. Establish networks and relationships 

1.1 Formal and informal networks are established to support ongoing and future liaisons and collaboration.

1.2 Relationships are developed and used in a way which provides identifiable benefits to the organisation from shared expertise, information and/or resources.

1.3 Participation in regular meetings and forums supports mutual cooperation.

1.4 Consultation with affected and interested parties  is undertaken to support the organisational goals and objectives .

2. Communicate and interact with other organisations 

2.1 Information is provided to other organisations  in a clear, concise and comprehensive manner.

2.2 Communication with other organisations is conducted in accordance with organisational policy and procedures.

2.3 Information from other organisations is gathered to inform the improvement of services and to avoid duplication of effort.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills 

  • chairing meetings
  • networking and developing relationships
  • public speaking
  • using networks effectively

Required Knowledge 

  • awareness of role and responsibilities of other organisations
  • chairing meetings
  • knowledge of current practices and procedures for communicating in the workplace
  • meeting protocols and procedures
  • organisation's confidentiality requirements
  • organisational policy and procedures relating to liaison with other organisations
  • role

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

It is essential for this unit that competence be demonstrated as follows:

  • Networks and relationships developed and used effectively
  • All information provided is accurate and clear

Consistency in performance 

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment 

Context of assessment 

On the job or in a simulated work environment.

Specific resources for assessment 

No special requirements.

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the Performance Criteria is detailed below.

Affected and interested parties  may include:

  • local community
  • business community
  • commonwealth
  • state and territory and local governments

Organisational goals and objectives  may vary between sectors and organisations and may include:

  • organisational performance standards
  • organisational personnel practices and guidelines
  • organisational quality standards
  • customer focussed service delivery
  • community awareness of public safety issues
  • effective response to incidents/operations/emergencies
  • community participation in public safety activities
  • inter-organisation cooperation and collaboration
  • organisational goals and objectives may vary between sectors and organisations

Organisations  may include:

  • public safety organisations
  • government organisations
  • emergency response organisations
  • local
  • state/territory and commonwealth
  • government
  • suppliers
  • non-government organisations e.g. Red Cross
  • Salvation Army
  • volunteers
  • rescue etc

Unit Sector(s)

Not applicable.