Unit of competency details

Release 

TP Version  

Comments 

3

PUA12 V2.1

Editorial changes.

2

PUA12 V2

Layout adjusted. Application added.

1

PUA00 V8.1

Primary release.

Elements describe the essential outcomes of a Unit of Competency.

Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised  text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

ELEMENT 

PERFORMANCE CRITERIA 

1. Plan public awareness/ information presentation 

1.1 Details of the audience 's, requirements and expectations are confirmed and clarified to ensure presentation meets client requirements

1.2 Objectives of presentation and respective roles of those involved are determined in consultation with relevant personnel. 

1.3 Presentation is structured taking into account characteristics of the audience , including ethic composition, anticipated questions and the subject matter to be presented.

1.4 Relevant information  is accessed and familiarity with subject matter is confirmed to ensure all information imparted  is current and accurate.

1.5 Required equipment  aids and resources appropriate to the audience are identified and organised.

2. Conduct public awareness/ information presentation 

2.1 Information is accurate, culturally appropriate and is presented in a clear manner, in logical sequence.

2.2 Aids and equipment are used effectively and correctly to help the audience gain knowledge and retain the information.

2.3 Presentations are conducted using recognised principles of group learning appropriate to the audience characteristics.

2.4 Feedback from audience and observers is used to assist in assessing own performance and program content.

2.5 Current publications suitable to audience, and sources of additional information are provided to enable follow-up.

2.6 Questions asked are answered and supplemented with relevant information .

2.7 Queries outside the area of responsibility or expertise are referred to the relevant area.

3. Conduct visits to facilities/specific locations of interest 

3.1 Facilities , locations  and/or equipment are prepared prior to demonstration/tour to meet organisation standards and occupational health and safety guidelines, and to promote a positive public image.

3.2 Information given is accurate and provides comprehensive coverage of the facility/location/equipment being discussed or demonstrated.

4. Store resources and complete records 

4.1 Equipment and resources are stored according to organisation procedures.

4.2 Records  of presentations/demonstrations are completed in line with organisation requirements.

5. Evaluate/review presentations and demonstrations 

5.1 Improvements to own delivery of presentations are implemented within operational constraints. 

5.2 Recommendations for improvement to presentations/demonstrations and associated resources are made to relevant personnel.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills 

• analysing feedback
• analysing information requirements
• communicating information verbally and non-verbally
• completing forms
• planning presentations
• presentation techniques
• reviewing own performance

Required Knowledge 

• available presentation aids and resources
• knowledge of hazards related to the organisation's responsibility
• occupational health and safety guidelines relevant to safety of public around equipment and in facilities
• organisation procedures for packing up and storing equipment
• organisation requirements for completing records of presentations/demonstrations
• organisation standards relevant to presentation of equipment and facilities
• organisation standards relevant to safety of public in station/base premises
• overhead projector
• policy and procedures relating to provision of information about the organisation's activities
• range of communication strategies
• slide presentation equipment
• technical information relevant to presentation/tour
• use of a variety of learning/training/presentation equipment including whiteboard

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

It is essential for this unit that competence be demonstrate in:

• The preparation and presentation of information which is accurate and in accordance with the organisation's policies and procedures, guidelines and legal requirements

Consistency in performance 

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment 

Context of assessment 

Review plan against organisational guidelines and assess performance on the job.

Specific resources for assessment 

Access to presentation venue.

presentation equipment and aids will be required.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the Performance Criteria is detailed below.

Audience  may include:

• adults
• children
• senior citizens
• other agencies
• pre-school children
• community groups
• persons from culturally and linguistically diverse backgrounds
• people with disabilities

Relevant personnel  may include:

• co-presenter
• team leader/supervisor
• training officer
• human resources manager
• technical expert/experienced person

Characteristics of audience  may include:

• age
• size of group
• anticipated level of existing knowledge on the subject
• the reason for attendance and level of English proficiency

Information  may include:

• how to reduce public safety risk
• organisation's services
• facilities and activities
• legal obligations of public and organisations involved

Information imparted  may include:

• in a range of formal and informal situations including organisation displays and information stands
• demonstrations
• exercises
• group displays
• ceremonial displays
• at local events and festivals

Venues  may include:

• shopping malls
• station/base
• any public place where organisation is being represented
• front counter of station/base
• community venues
• schools
• other organisation's facilities
• specific locations of interest,
• places of worship

Equipment  may include:

• overhead projectors
• electronic whiteboard
• electronic presentation equipment
• organisation technical equipment
• practical demonstration equipment
• writing material

Relevant supplementary information  may include:

• information to assist the public
• information of public interest

Facilities, location  may include:

• shopping malls
• station/base
• any public place where organisation is being represented
• front counter of station/base
• community venues
• schools
• other organisation's facilities
• specific locations of interest
• places of worship

Records  may include:

• brief written reports
• proformas
• forms
• verbal report
• attendance register
• assessment

Operational constraints  may include:

• time
• financial resources
• human resources
• availability of materials
• equipment and printed matter