Release 1.  This is the first release of this unit of competency in the PUA Public Safety Training Package.

This unit of competency involves the skills and knowledge required to develop awareness in the local community about public safety and an understanding of an organisation's services, facilities and activities. It includes planning and conducting public awareness and information presentations; visiting facilities or specific locations of interest; evaluating and/or reviewing presentations and demonstration activities; storing resources and completing records.

The unit is applicable to personnel who are required to take an active community engagement and education role.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

The fire sector is those sections of government departments, statutory authorities or organisations that have responsibility under jurisdictional arrangements for the delivery of firefighting and fire management services.

It is essential that the prerequisite units listed below are obtained prior to the issuance of this unit to individuals within the fire sector or the units contributing to the attainment of a fire qualification.

PUACOM005 Foster a positive organisational image in the community

Community Safety

Public Safety

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1  

Plan public awareness and information presentation 

1.1 

Details of audience requirements are confirmed to ensure the presentation meets client expectations

1.2 

Objectives of the presentation and respective roles of those involved are determined in consultation with relevant personnel

1.3 

Presentation is structured to meet the needs of the audience, anticipated questions and subject matter to be presented

1.4 

Subject matter is clarified to confirm information is current and accurate

1.5 

Equipment, aids and resources for the audience are identified and organised

2 

Conduct public awareness and information presentation 

2.1 

Information is accurate, culturally appropriate and is presented clearly and logically

2.2 

Aids and equipment are used to help the audience understand the information being presented

2.3 

Presentations are conducted using recognised principles of group learning appropriate to audience characteristics

2.4 

Feedback from audience and observers is used to assist in assessment of performance and program content

2.5 

Publications suitable to audience and sources of additional information are provided

2.6 

Questions asked are answered and supplemented with relevant information

2.7 

Queries outside area of responsibility or expertise are referred to relevant area and/or personnel

3 

Conduct visits to facilities and specific locations of interest 

3.1 

Facilities, locations and/or equipment are prepared, prior to demonstration or tour to promote a positive public image, to meet organisational standards and Work, Health and Safety/Occupational Health and Safety (WHS/OHS) guidelines

3.2 

Information given is accurate and provides comprehensive coverage of the facility, its location and equipment being discussed and/or demonstrated

4 

Store resources and complete records 

4.1 

Equipment and resources are stored, in accordance with organisational procedures

4.2 

Records of presentations and/or demonstrations are completed, in accordance with organisational procedures and requirements

5 

Evaluate and review presentations and demonstrations 

5.1 

Improvements to own delivery of presentations are sought and recorded

5.2 

Recommendations for improvement to presentations and/or demonstrations and associated resources are made to relevant personnel

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

This unit replaces and is equivalent to PUACOM006B Plan and conduct a public awareness program.

Release 1.  This is the first release of this unit of competency in the PUA Public Safety Training Package.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria on at least one occasion and includes

• analysing feedback and information requirements
• applying Work, Health and Safety (WHS)/Occupational Health and Safety (OHS) requirements
• completing reports and relevant records
• conducting public awareness and/or information presentations
• evaluating and/or reviewing presentations and demonstrations
• following organisational policies and procedures
• planning presentations using group learning techniques
• reviewing and evaluating own presentation performance
• storing resources
• undertaking visits to facilities and/or specific locations of interest
• using presentation techniques

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria and includes knowledge of

• characteristics of audience
• communication strategies and presentation techniques
• group learning principles and techniques
• organisational documentation, policies and procedures including completion of records, use of learning, training and presentation equipment, safety of public and personnel and provision of information about organisation's activities
• other personnel who may be required to assist and/or participate
• safety of public around equipment and at presentation locations
• suitable venues, facilities and locations
• types of information required for public awareness programs
• Work, Health and Safety (WHS)/Occupational Health and Safety (OHS) requirements including identifying hazards related to organisation's responsibilities at presentations

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in industry approved simulated workplace operational situations that reflect workplace conditions.

Resources for assessment must include access to

• a range of relevant exercises, case studies and/or simulations
• relevant and appropriate materials, tools, equipment and personal protective clothing and equipment currently used in industry including

• organisational promotional and educational materials

• applicable documentation including organisational procedures, industry standards, equipment specifications, regulations, codes of practice and operation manuals.