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Unit of competency details

PUACOM004B - Manage organisational communication strategies (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to PUACOM004 - Manage organisational communication strategies 15/Jul/2019

Releases:
ReleaseRelease date
(View details for release 2) 17/Aug/2012
1 (this release) 22/Dec/2010

Replaced release

You are currently viewing the components related to release 1.
The current release is release 2View release 2 details.

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
PUA60501 - Advanced Diploma of Public Safety (Firefighting Management)Advanced Diploma of Public Safety (Firefighting Management)Superseded
DEF53115 - Diploma of Electronic ForensicsDiploma of Electronic ForensicsSuperseded
PUA51004 - Diploma of Public Safety (Community Safety)Diploma of Public Safety (Community Safety)Superseded
PUA50412 - Diploma of Public Safety (SES Operations Management)Diploma of Public Safety (SES Operations Management)Superseded1-2 
PUA52412 - Diploma of Public Safety (Biosecurity Response Management)Diploma of Public Safety (Biosecurity Response Management)Superseded1-2 
PUA60712 - Advanced Diploma of Public Safety (Community Safety)Advanced Diploma of Public Safety (Community Safety)Superseded1-2 
PUA60704 - Advanced Diploma of Public Safety (Community Safety)Advanced Diploma of Public Safety (Community Safety)Superseded
CSC60107 - Advanced Diploma of Correctional ManagementAdvanced Diploma of Correctional ManagementSuperseded
PUA60513 - Advanced Diploma of Public Safety (Firefighting Management)Advanced Diploma of Public Safety (Firefighting Management)Superseded1-2 
CSC60112 - Advanced Diploma of Correctional ManagementAdvanced Diploma of Correctional ManagementSuperseded
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  03/Sep/2009 
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Modification History

Not applicable.

Unit Descriptor

Unit Descriptor 

This unit covers competency in developing, implementing, reviewing and evaluating communication strategies and promoting effective communication techniques in the workplace.

Application of the Unit

Application of the Unit 

The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit /

Nil

Employability Skills Information

Employability Skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency.

Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

1. Develop communication strategies 

1.1 Strategies for effective internal and external dissemination of information are developed to meet the organisation's requirements

1.2 Special communication needs  are considered in developing strategies to avoid discrimination  in the workplace

1.3 Communication strategies  are analysed, evaluated and revised where necessary to make sure they are effective

2. Establish and maintain communication pathways 

2.1 Pathways of communication are established to meet requirements of organisation and workforce

2.2 Pathways are maintained and reviewed to ensure personnel are informed of relevant information

3. Promote the use of communication strategies 

3.1 Information is provided to all areas of the organisation to facilitate implementation of the strategy

3.2 Effective communication techniques are articulated and modelled to the workforce

3.3 Personnel are given guidance about adapting communication strategies to suit a range of contexts

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE 

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills 

  • building relationships
  • coaching
  • conflict resolution
  • listening
  • negotiation
  • networking
  • verbal communication

Required Knowledge 

  • conflict resolution strategies and techniques
  • language and literacy levels of personnel
  • negotiation strategies and techniques
  • possible communication difficulties
  • range of communication strategies
  • special communication needs of personnel
  • techniques for improving communication and listening skills

Evidence Guide

EVIDENCE GUIDE 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

It is essential for this unit that competence be demonstrated in:

Strategies developed suit organisation's core business and different audiences

Consistency in performance 

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of and specific resources for assessment 

Context of assessment 

On the job or in a simulated work environment

Specific resources for assessment 

No special requirements

Guidance information for assessment 

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

Range Statement

RANGE STATEMENT 

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the Performance Criteria is detailed below.

Special communication needs may include 

persons from culturally and linguistically diverse backgrounds

people with a disability

Strategies to avoid discrimination may include 

emphasis on verbal rather than written communication

simple proformas

plain English documents

provision of individual assistance with reading/writing

Communication strategies may include 

internal and external information requirements

range of content areas

dissemination of organisational information

evaluation and effectiveness

Communication contexts may include communication with 

public

other public safety organisations

non-government organisations

government departments

community groups

other personnel

local industry and business

cultural groups

children

Communication strategies may include 

face-to-face

paper based

electronic

Unit Sector(s)

Not applicable.

Corequisite Unit/s

Co-requisite Unit /

Nil