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Unit of competency details

PUACOM004B - Manage organisational communication strategies (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to PUACOM004 - Manage organisational communication strategies 15/Jul/2019

Releases:
ReleaseRelease date
2 (this release) 17/Aug/2012
(View details for release 1) 22/Dec/2010

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
PUA51012 - Diploma of Public Safety (Community Safety)Diploma of Public Safety (Community Safety)Superseded1-4 
PUA60704 - Advanced Diploma of Public Safety (Community Safety)Advanced Diploma of Public Safety (Community Safety)Superseded
PUA50410 - Diploma of Public Safety (SES Operations Management)Diploma of Public Safety (SES Operations Management)Superseded
PUA51004 - Diploma of Public Safety (Community Safety)Diploma of Public Safety (Community Safety)Superseded
PUA52412 - Diploma of Public Safety (Biosecurity Response Management)Diploma of Public Safety (Biosecurity Response Management)Superseded1-2 
PUA60513 - Advanced Diploma of Public Safety (Firefighting Management)Advanced Diploma of Public Safety (Firefighting Management)Superseded1-2 
DEF53115 - Diploma of Electronic ForensicsDiploma of Electronic ForensicsSuperseded
PUA60712 - Advanced Diploma of Public Safety (Community Safety)Advanced Diploma of Public Safety (Community Safety)Superseded1-2 
PUA50412 - Diploma of Public Safety (SES Operations Management)Diploma of Public Safety (SES Operations Management)Superseded1-2 
PUA60501 - Advanced Diploma of Public Safety (Firefighting Management)Advanced Diploma of Public Safety (Firefighting Management)Superseded
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  03/Sep/2009 
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Modification History

PUACOM004B Release 2: Layout adjusted. Application added.

PUACOM004B Release 1: Primary release.

Unit Descriptor

This unit covers competency in developing, implementing, reviewing and evaluating communication strategies and promoting effective communication techniques in the workplace.

Application of the Unit

This unit applies to workers who have an organisation wide role in the development and management of communication strategies. It has no explicit people management requirements however it does require high level skills around interpersonal relationships and communication.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency.

Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised  text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

1. Develop communication strategies 

1.1 Strategies for effective internal and external dissemination of information are developed to meet the organisation's requirements.

1.2 Special communication needs  are considered in developing strategies to avoid discrimination  in the workplace.

1.3 Communication strategies  are analysed, evaluated and revised where necessary to make sure they are effective.

2. Establish and maintain communication pathways 

2.1 Pathways of communication are established to meet requirements of organisation and workforce.

2.2 Pathways are maintained and reviewed to ensure personnel are informed of relevant information.

3. Promote the use of communication strategies 

3.1 Information is provided to all areas of the organisation to facilitate implementation of the strategy.

3.2 Effective communication techniques are articulated and modelled to the workforce.

3.3 Personnel are given guidance about adapting communication strategies to suit a range of contexts.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills 

  • building relationships
  • coaching
  • conflict resolution
  • listening
  • negotiation
  • networking
  • verbal communication

Required Knowledge 

  • conflict resolution strategies and techniques
  • language and literacy levels of personnel
  • negotiation strategies and techniques
  • possible communication difficulties
  • range of communication strategies
  • special communication needs of personnel
  • techniques for improving communication and listening skills

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

It is essential for this unit that competence be demonstrated in:

  • Strategies developed suit organisation's core business and different audiences

Consistency in performance 

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment 

Context of assessment 

On the job or in a simulated work environment.

Specific resources for assessment 

No special requirements.

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the Performance Criteria is detailed below.

Special communication needs  may include:

  • persons from culturally and linguistically diverse backgrounds
  • people with a disability

Strategies to avoid discrimination  may include:

  • emphasis on verbal rather than written communication
  • simple proformas
  • plain English documents
  • provision of individual assistance with reading/writing

Communication strategies  may include:

  • internal and external information requirements
  • range of content areas
  • dissemination of organisational information
  • evaluation and effectiveness

Unit Sector(s)

Not applicable.