Qualification details

PUA50412 - Diploma of Public Safety (SES Operations Management) (Release 2)


Usage recommendation:
Supersedes and is equivalent to PUA50410 - Diploma of Public Safety (SES Operations Management)Packaging rules wording reveiwed. Unit updated. 16/Aug/2012
Is superseded by and equivalent to PUA50419 - Diploma of Public Safety (SES Operations Management) 15/Jul/2019

ReleaseRelease date
2 (this release) 02/May/2013
(View details for release 1) 17/Aug/2012

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
PUAEMR030 - Manage and evaluate emergency management exercisesManage and evaluate emergency management exercisesSupersededElective
TAEASS403B - Participate in assessment validationParticipate in assessment validationSupersededElective
PUAEMR031 - Design emergency management exercisesDesign emergency management exercisesSupersededElective
PUAMAN003B - Manage human resourcesManage human resourcesSupersededCore
PUACOM007B - Liaise with other organisationsLiaise with other organisationsSupersededCore
PUAMAN005B - Manage projectsManage projectsSupersededElective
TAEDEL403A - Coordinate and facilitate distance-based learningCoordinate and facilitate distance-based learningSupersededElective
PUALAW003B - Give evidence in a judicial or quasi-judicial settingGive evidence in a judicial or quasi-judicial settingSupersededElective
PUAOPE016A - Manage a multi-team sectorManage a multi-team sectorSupersededElective
PUACOM004B - Manage organisational communication strategiesManage organisational communication strategiesSupersededCore
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SchemeCodeClassification value
ANZSCO Identifier 441211 Emergency Service Worker 
ASCO (occupation type) Identifier 3911 Police Officers 
ASCED Qualification/Course Field of Education Identifier 0911 Justice And Law Enforcement 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Fire and Rescue Services 
Taxonomy - Occupation N/A State Emergency Service Operations Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 441211 Emergency Service Worker 03/Dec/2012 
ASCO (occupation type) Identifier 3911 Police Officers 03/Dec/2012 
ASCED Qualification/Course Field of Education Identifier 0911 Justice And Law Enforcement 03/Dec/2012 
Qualification/Course Level of Education Identifier 421 Diploma 17/Aug/2012 
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Modification History


TP version 



PUA12 V2.1

Imported units updated.


PUA12 v1

New release of existing qualification from PUA00 v8.1: PUA50410. Packaging rules wording revised, imported units updated. Equivalent.


Not applicable.

Pathways Information

Pathways into the qualification and pathways from the qualification 

Within the SES sector, pathways into and from qualifications are based on organisational requirements and capabilities, as well as the requirement to meet unit of competency pre-requisites.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA50412 Diploma of Public Safety (SES Operations Management) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill 

Employability Skills Statement 


  • articulate and model effective communication techniques to the workforce
  • communicate and document in a clear and concise manner and in appropriate language, individual’s rights and obligations under industrial awards/agreements and legislation
  • develop strategies for effective internal and external dissemination of information to meet the organisation’s requirements
  • listen
  • manage media liaison to maximise public awareness and to ensure warnings are effectively promulgated
  • prepare operational reports to organisational standards
  • provide advice and support sensitive to the individual’s needs to people in the performance of their duties
  • supply relevant and succinct information to media when operational responsibilities are under control and when organisational representative is available to talk to the media
  • understand language and literacy levels of personnel


  • accurately and clearly explain relevant provisions of occupational health and safety legislation and codes of practice to the work group
  • apply knowledge of conflict resolution strategies and techniques
  • coach
  • consider special communication needs in developing strategies to avoid discrimination in the workplace
  • develop networks and relationships and liaise effectively
  • establish and agree upon goals for people and teams to optimise achievement in work tasks
  • establish formal and informal networks
  • establish key performance measures for individuals/work groups
  • monitor performance of individuals and teams/groups against key performance indicators
  • resolve conflict
  • supervise operations centre staff work to ensure it meets relevant occupational health and safety, and other regulatory requirements
  • use training, education and development plans as part of individual/team performance plans

Packaging Rules

12 units of competency are required for this qualification including:

  • 8 core units
  • 4 elective units

Choose a minimum of 2 elective units from the list below.

Choose the remaining 2 elective units from either the list below, or from elsewhere within this training package, or another endorsed training package, or accredited course.

All elective units selected from outside this qualification must be from an equivalent qualification level or higher.

Elective units selected must not duplicate content already covered by other units in this qualification.

Where a pre-requisite unit is attached to a unit it is identified by this symbol ∟.

The pre-requisite units attached to any of the units must be undertaken and are additional to the number of units required for the qualification.


Core Units 


Manage organisational communication strategies


Liaise with other organisations


Liaise with media at a local level


Administer a local public safety group


Establish context for emergency risk assessment


Manage human resources


Implement and monitor the organisation’s occupational health and safety policies, procedures and programs


Manage emergency operations


Elective Units 


Manage search and rescue operations


Manage media requirements at major incident


Develop community awareness network


Assess emergency risk

∟ PUAEMR022 Establish context for emergency risk assessment


Manage risk treatment implementation


Manage and evaluate emergency management exercises


Design emergency management exercises


Conduct initial investigation at incident scene


Give evidence in a judicial or quasi-judicial setting


Manage projects


Manage and facilitate change


Control a Level 1 incident


Manage a multi-team sector


Coordinate resources for a multi-agency incident


Control a Level 3 incident


Promote a learning environment in the workplace


Provide work skill instruction


Plan, organise and deliver group-based learning



Coordinate and facilitate distance based learning


Design and develop learning programs


Maintain training and assessment information

For the purposes of gaining a qualification the following units count as one unit*: 


Plan assessment activities and processes


Contribute to assessment



Assess competence


Participate in assessment validation