Qualification details

Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill 

Employability Skills Statement 

Communication 

• articulate and model effective communication techniques to the workforce
• communicate and document in a clear and concise manner and in appropriate language, individual's rights and obligations under industrial awards/agreements and legislation
• develop strategies for effective internal and external dissemination of information to meet the organisation's requirements
• listen
• manage media liaison to maximise public awareness and to ensure warnings are effectively promulgated
• prepare operational reports to organisational standards
• provide advice and support sensitive to the individual's needs to people in the performance of their duties
• supply relevant and succinct information to media when operational responsibilities are under control and when organisational representative is available to talk to the media
• understand language and literacy levels of personnel

Teamwork 

• accurately and clearly explain relevant provisions of occupational health and safety legislation and codes of practice to the work group
• apply knowledge of conflict resolution strategies and techniques
• coach
• consider special communication needs in developing strategies to avoid discrimination in the workplace
• develop networks and relationships and liaise effectively
• establish and agree upon goals for people and teams to optimise achievement in work tasks
• establish formal and informal networks
• establish key performance measures for individuals/work groups
• monitor performance of individuals and teams/groups against key performance indicators
• resolve conflict
• supervise operations centre staff work to ensure it meets relevant occupational health and safety, and other regulatory requirements
• use training, education and development plans as part of individual/team performance plans

Problem solving 

• accurately identify occupational health and safety training needs, specifying gaps between occupational health and safety competencies required and those held by workgroup members
• analyse operational information to modify and update plans and prioritise tasks in accordance with operational plans and policies
• analyse risk
• apply knowledge of negotiation strategies and techniques
• build relationships
• deal with issues raised through consultation and resolve them promptly or refer them to the appropriate personnel for resolution in accordance with workplace procedures for resolution
• establish problem solving/issue resolution procedures within legislative requirements and organisation's guidelines
• identify inadequacies in existing risk control measures in accordance with the hierarchy of control and report them to designated personnel
• identify inadequacies in resource allocation for implementation of risk control measures and report to designated personnel
• maintain and review pathways to ensure personnel are informed of relevant information

Initiative and enterprise 

• analyse, evaluate and revise communication strategies, where necessary, to make sure they are effective
• participate in planning for emergency response, including the setting up of appropriate control, command and coordination structures
• promote the organisation, its services and personnel at every opportunity
• recognise and encourage initiative and innovation
• use consultative methods to achieve operational targets
• use decision making processes which are understood and respected

Planning and organising 

• conduct hearings, interviews and meetings within the principles of industrial democracy and participative, consultative processes
• determine/review human resource needs within the anticipated operational needs and allocated budget
• ensure that rostering includes any industrial requirements and will meet the welfare and efficiency needs of personnel, including adequate rest and meal breaks and appropriate shift times
• establish pathways of communication to meet requirements of organisation and workforce
• identify sources of risk and elements at risk
• implement and monitor organisational procedures for consultation over occupational health and safety issues to ensure that all members of the work group have the opportunity to contribute
• obtain and identify operational information and hazards to permit accurate assessment of the problem
• provide information to all areas of the organisation to facilitate implementation of the strategy

Self-management 

• apply general duty of care
• apply knowledge of occupational health and safety
• apply leadership style appropriate to the situation
• deal with conflict promptly and appropriately
• demonstrate consistency between instructions and action in self and others
• display personal and professional integrity in working relationships
• empathise with victims and operational personnel
• ensure that personal presentation is as neat as possible considering the operational circumstances
• give guidance to personnel about adapting communication strategies to suit a range of contexts
• maintain a positive image of the organisation when liaising with the media
• retain professionalism under duress

Learning 

• arrange to fulfil identified occupational health and safety training needs in both on and off-the-job training programs in consultation with relevant parties
• coach and mentor to contribute effectively to the training, education and development of personnel in an environment of change
• learn about leadership theory and principles
• learn about management principles and practice
• learn about relevant state or territory equal employment opportunity and occupational health and safety policies
• learn about techniques for improving communication and listening skills
• learn about training and education principles

Technology 

• implement message and information management systems
• maintain systems to provide accurate operational records
• operate satellite phones
• use electronic media for communication strategies
• use internet or intranet links
• use technology to aggregate information from the area's occupational health and safety records to identify hazards and monitor risk control procedures within work area according to organisational procedures and within scope of responsibilities

Code 

Core Units 

PUACOM004B

Manage organisational communication strategies

PUACOM007B

Liaise with other organisations

PUACOM012B

Liaise with media at a local level

PUACOM013B

Administer a local public safety group

PUAEMR001B

Establish context and develop risk evaluation criteria

PUAMAN003B

Manage human resources

PUAOHS003B

Implement and monitor the organisation's occupational health and safety policies, procedures and programs

PUASES011A

Manage emergency operations

Code 

Elective Units 

PUAAMS008B

Manage search and rescue operations

PUACOM009B

Manage media requirements at major incident

PUACOM011B

Develop community awareness network

PUAEMR002B

Identify, analyse and evaluate risk

∟ PUAEMR001B Establish context and develop risk evaluation criteria

PUAEMR004B

Manage treatment strategy implementation

∟ PUAEMR003B Determine treatment strategies

PUAEMR005B

Design and manage activities which exercise elements of emergency management

PUALAW002B

Conduct initial investigation at incident scene

PUALAW003B

Give evidence in a judicial or quasi-judicial setting

PUAMAN005B

Manage projects

PUAMAN006B

Manage and facilitate change

PUAOPE012A

Control a Level 1 incident

PUAOPE016A

Manage a multi-team sector

PUAOPE017A

Coordinate resources for a multi-agency incident

PUAOPE019A

Control a Level 3 incident

PUAPRO001B

Promote a learning environment in the workplace

For the purposes of gaining a qualification the following units count as one unit*:

TAAASS401C *

Plan and organise assessment

TAAASS301B *

Contribute to assessment

OR

TAAASS402C *

Assess competence

TAAASS404B *

Participate in assessment validation

TAADEL301C

Provide training through instruction and demonstration of work skills

TAADEL401B

Plan and organise group-based delivery

TAADEL402B

Facilitate group-based learning

OR

TAADEL405B

Coordinate and facilitate distance based learning

TAADES402B

Design and develop learning programs

TAATAS401B

Maintain information requirements of training and/or assessment organisations

NOTES 

TAA units have been imported from the TAA04 Training and Assessment Training Package.

Information about customising PUA00 Public Safety Training Package qualifications is on page 12 .