Qualification details

PUA42712 - Certificate IV in Public Safety (Emergency Communications Centre Operations) (Release 3)

Summary

Releases:
ReleaseStatusRelease date
3 (this release)Current 02/May/2013
(View details for release 2) Replaced13/Mar/2013
(View details for release 1) Replaced17/Aug/2012

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to PUA42710 - Certificate IV in Public Safety (Emergency Communications Centre Operations)Packaging rules wording reviewed. Units updated. 16/Aug/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCON401A - Work effectively in a business continuity contextWork effectively in a business continuity context Core
BSBWHS401A - Implement and monitor WHS policies, procedures and programs to meet legislative requirementsImplement and monitor WHS policies, procedures and programs to meet legislative requirements Elective
BSBWHS510A - Contribute to implementing emergency proceduresContribute to implementing emergency procedures Elective
PUACOM001C - Communicate in the workplaceCommunicate in the workplace Core
PUACOM003B - Manage informationManage information Core
PUACOM012B - Liaise with media at a local levelLiaise with media at a local level Elective
PUAECO009A - Coordinate emergency communications centre operationsCoordinate emergency communications centre operations Core
PUAECO010A - Maintain standards of emergency service deliveryMaintain standards of emergency service delivery Core
PUAECO011A - Support logistics in the fieldSupport logistics in the field Elective
PUAMAN005B - Manage projectsManage projects Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 599914 Radio Despatcher 
ASCO (occupation type) Identifier 5999-11 Radio Despatcher 
ASCED Qualification/Course Field of Education Identifier 0313 Electrical And Electronic Engineering And Technology 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Fire and Rescue Services,Public Safety 
Taxonomy - Occupation N/A Emergency Communications Centre Supervisor 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599914 Radio Despatcher 03/Dec/2012 
ASCO (occupation type) Identifier 5999-11 Radio Despatcher 03/Dec/2012 
ASCED Qualification/Course Field of Education Identifier 0313 Electrical And Electronic Engineering And Technology 03/Dec/2012 
Qualification/Course Level of Education Identifier 511 Certificate IV 17/Aug/2012 
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Modification History

Release 

TP version 

Comments 

3

PUA12 V2.1

Imported units updated.

2

PUA12 V2

Imported units updated

1

PUA12 v1

New release of existing qualification from PUA00 v8.1: PUA42710. Packaging rules wording revised, imported units updated, elective groupings changed. Equivalent.

Description

Not applicable.

Pathways Information

Pathways into the qualification 

Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at this qualification level, such as:

  • after achieving the PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations)
  • after achieving the PUA30512 Certificate III in Public Safety (SES Operations)
  • after achieving the PUA31312 Certificate III in Public Safety (Aquatic Search and Rescue)
  • with extensive vocational experience in emergency communications centre operations roles

Pathways from the qualification 

After achieving the PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations), candidates may undertake a range of qualifications relevant to their role.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for PUA42712 Certificate IV in Public Safety  (Emergency Communications Centre Operations )

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Employability Skill 

Employability Skills Statement 

Communication 

  • communicate effectively with peers and agency management
  • liaise with appropriate agencies to meet service delivery requirements
  • record incident and or event information accurately in accordance with organisational requirements

Teamwork 

  • allocate, supervise and review shift activities of the team
  • maintain effective coordination and liaison with support services and other agencies to optimise incident resourcing
  • maintain liaison with senior management and on-call personnel

Problem solving 

  • analyse and remediate system faults and equipment failures
  • identify improvements/amendments to policy, systems and procedures
  • review activity against the policies, practices and training to identify any discrepancies

Initiative and enterprise 

  • identify threats and events that are likely to impact on the emergency communications centre's ability to maintain service delivery
  • monitor welfare and safety of personnel and take appropriate action as required
  • select an appropriate location for the brief/debrief

Planning and organising 

  • maintain emergency communications centre staffing levels during times of peak workload
  • maintain rosters, in accordance with level of responsibility
  • maintain physical resources required for the operations of the centre at an appropriate level

Self-management 

  • manage time effectively
  • operate under general direction and limited supervision
  • participate as a member of the management team as required

Learning 

  • learn about the principles of leadership
  • learn about the principles of supervision
  • learn about self management issues such as time management, workplace administration requirements

Technology 

  • manage information systems
  • retrieve and collate data from the organisation's system

Packaging Rules

14 units of competency are required for this qualification including:

  • 11 core units
  • 3 elective units

Choose the 3 elective units from either the elective list below or elsewhere within this training package, or another endorsed training package, or accredited course.

Only 1 elective unit may be chosen from the Group A elective list.

Only 1 elective unit may be chosen from the Group B elective list.

All elective units selected from outside this qualification must be from an equivalent qualification level or higher.

Elective units selected must not duplicate content already covered by other units in this qualification.

Code 

Core Units 

PUAECO009A

Coordinate emergency communications centre operations

PUAECO010A

Maintain standards of emergency service delivery

PUACOM001C

Communicate in the workplace

PUACOM003B

Manage information

PUAOHS001C

Follow defined occupational health and safety policies and procedures

PUAOPE015A

Conduct briefings and debriefings

PUATEA001B

Work in a team

PUATEA002B

Work autonomously

PUATEA003B

Lead, manage and develop teams

BSBCON401A

Work effectively in a business continuity context

TAEDEL301A

Provide work skill instruction

Code 

Elective Units 

Group A 

BSBWHS510A

Contribute to the implementation of emergency procedures

BSBWHS401A 

Monitor safe workplaces

Code 

Elective Units 

Group B 

TAEASS301B

Contribute to assessment

*The following three TAE units only count for one unit:

TAEASS401B

Plan assessment activities and processes

TAEASS402B

Assess competence

TAEASS403B

Participate in assessment validation

Code 

Elective Units 

Group C 

PUACOM012B

Liaise with media at a local level

PUAECO011A

Support logistics in the field

PUAMAN005B

Manage projects

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