Qualification details

Release 3.  This is the third release of this qualification in the PUA Public Safety Training Package. The following units have been updated in the general elective group:

• BSBLDR411 Demonstrate leadership in the workplace
• BSBOPS402 Coordinate business operational plans
• BSBSTR402 Implement continuous improvement
• BSBWHS411 Implement and monitor WHS policies, procedures and programs
• TAEASS311 Contribute to assessment
• TAEASS412 Assess competence
• TAEASS413 Participate in assessment validation
• TAEDEL311 Provide work skill instruction
• TAEDEL414 Mentor in the workplace.

Unit TAEASS401 has been deleted.

Release 2.  This is the second release of this qualification in the PUA Public Safety Training Package.

Minor upgrade to Group A: Work, Health and Safety and Group C: General electives.

Release 1.  This is the first release of this qualification in the PUA Public Safety Training Package.

The PUA40119 Certificate IV in Public Safety (Emergency Communications Centre Operations) provides individuals with general and specialist skills to operate effectively in an emergency communication centre supervisory role. The qualification includes the units of competency required by individuals who have a senior operator, team leader or supervisory role within an emergency communications centre.

The role of a supervisor in an Emergency Communications Centre is to manage the flow of timely and accurate information in response to emergency and non-emergency situations. This may include the dissemination of information to members of the public and emergency services agencies.

Individuals working at this level will apply knowledge and skills to demonstrate autonomy, judgement and limited responsibility in known or changing contexts and within established parameters.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

There are no entry requirements for this qualification.

A total of 11 units of competency comprising

• 3 core units  listed below; plus
• 8 elective units  from the general elective unit lists below

Select at least 6 elective units from the elective lists below

1 elective unit from Group A

1 elective unit from Group B

At least 4 elective units from Group C and/or D, of which no more than 3 elective units may be selected from Group D.

Select the remaining 2 elective units from the elective unit lists below or from elsewhere within this training package or from another endorsed training package or from an accredited course.

Elective units selected from outside the qualification must not duplicate content already covered by units in this qualification.

Imported elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Prerequisites attached to any of the units must be obtained and are additional to the number of units required for this qualification.

Where a prerequisite is attached to a unit it is identified by the symbol ∟.

Core units  

PUACOM001

Communicate in the workplace

PUAECO009

Coordinate emergency communications centre operations

PUAECO010

Maintain standards of emergency service delivery

Group A: Work, Health and Safety 

BSBWHS411

Implement and monitor WHS policies, procedures and programs

BSBWHS412

Assist with workplace compliance with WHS laws

BSBWHS413

Contribute to implementation and maintenance of WHS consultation and participation processes

BSBWHS414

Contribute to WHS risk management

BSBWHS416

Contribute to workplace incident response

Group B: Supervision 

BSBLDR411

Demonstrate leadership in the workplace

PUATEA003

Lead, manage and develop teams

Group C: General 

BSBOPS402

Coordinate business operational plans

BSBSTR402

Implement continuous improvement

BSBWHS520

Manage implementation of emergency procedures

HLTWHS006

Manage personal stressors in the work environment

PUAAMS006

Coordinate search and rescue resources

PUAAMS007

Coordinate search and rescue operations

PUAAMS008

Manage search and rescue operations

PUACOM012

Liaise with media at a local level

PUAECO011

Support logistics in the field

PUAOPE015

Conduct briefings and debriefings

Group D: Training and Assessment 

TAEASS311

Contribute to assessment

TAEASS412

Assess competence

TAEASS413

Participate in assessment validation

TAEDEL311

Provide work skill instruction

TAEDEL414

Mentor in the workplace

This qualification replaces and is not equivalent to PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations).