Qualification details

Release 1.  This is the first release of this qualification in the PUA Public Safety Training Package.

The PUA40119 Certificate IV in Public Safety (Emergency Communications Centre Operations) provides individuals with general and specialist skills to operate effectively in an emergency communication centre supervisory role. The qualification includes the units of competency required by individuals who have a senior operator, team leader or supervisory role within an emergency communications centre.

The role of a supervisor in an Emergency Communications Centre is to manage the flow of timely and accurate information in response to emergency and non-emergency situations. This may include the dissemination of information to members of the public and emergency services agencies.

Individuals working at this level will apply knowledge and skills to demonstrate autonomy, judgement and limited responsibility in known or changing contexts and within established parameters.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

There are no entry requirements for this qualification.

A total of 11 units of competency comprising

• 3 core units  listed below; plus
• 8 elective units  from the general elective unit lists below

Select at least 6 elective units from the elective lists below

1 elective unit from Group A

1 elective unit from Group B

At least 4 elective units from Group C and/or D, of which no more than 3 elective units may be selected from Group D.

Select the remaining 2 elective units from the elective unit lists below or from elsewhere within this training package or from another endorsed training package or from an accredited course.

Elective units selected from outside the qualification must not duplicate content already covered by units in this qualification.

Imported elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Prerequisites attached to any of the units must be obtained and are additional to the number of units required for this qualification.

Where a prerequisite is attached to a unit it is identified by the symbol ∟.

Core units  

PUAECO009

Coordinate emergency communications centre operations

PUAECO010

Maintain standards of emergency service delivery

PUACOM001

Communicate in the workplace

Group A: Work, Health and Safety 

BSBWHS401

Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBWHS402

Assist with compliance with WHS laws

BSBWHS403

Contribute to implementing and maintaining WHS consultation and participation processes

BSBWHS404

Contribute to WHS hazard identification, risk assessment and risk control

BSBWHS406

Assist with responding to incidents

Group B: Supervision 

BSBMGT401

Show leadership in the workplace

PUATEA003

Lead, manage and develop teams

Group C: General 

BSBCON401

Work effectively in a business continuity context

BSBMGT402

Implement operational plan

BSBMGT403

Implement continuous improvement

BSBWHS510

Contribute to implementing emergency procedures

HLTWHS006

Manage personal stressors in the work environment

PUAAMS006

Coordinate search and rescue resources

PUAAMS007

Coordinate search and rescue operations

PUAAMS008

Manage search and rescue operations

PUACOM012

Liaise with media at a local level

PUAECO011

Support logistics in the field

PUAOPE015

Conduct briefings and debriefings

Group D: Training and Assessment 

TAEASS301

Contribute to assessment

TAEASS401

Plan assessment activities and processes

TAEASS402

Assess competence

TAEASS403

Participate in assessment validation

TAEDEL301

Provide work skill instruction

TAEDEL404

Mentor in the workplace

This qualification replaces and is not equivalent to PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations).