Qualification details

PUA33012 - Certificate III in Public Safety (Emergency Communications Centre Operations) (Release 4)

Summary

Releases:
ReleaseStatusRelease date
4 (this release)Current 02/May/2013
(View details for release 3) Replaced13/Mar/2013
(View details for release 2) Replaced28/Aug/2012
(View details for release 1) Replaced17/Aug/2012

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to PUA33010 - Certificate III in Public Safety (Emergency Communications Centre Operations)Packaging rules wording reviewed. Units updated. Elective groupings changed. 16/Aug/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
HLTFA211A - Provide basic emergency life supportProvide basic emergency life support Elective
PUACOM001C - Communicate in the workplaceCommunicate in the workplace Core
PUAECO001A - Operate telephony systemsOperate telephony systems Core
PUAECO002A - Process emergency incident calls and enquiriesProcess emergency incident calls and enquiries Core
PUAECO003A - Operate and control radio networksOperate and control radio networks Core
PUAECO004A - Operate computer aided dispatch systemOperate computer aided dispatch system Core
PUAECO005A - Dispatch resources from within an emergency communications centreDispatch resources from within an emergency communications centre Core
PUAECO006A - Read and interpret mapsRead and interpret maps Elective
PUAECO007A - Respond to and maintain monitored alarm systemsRespond to and maintain monitored alarm systems Elective
PUAECO008A - Receive and action notification of uncontrolled hazardous materials situationsReceive and action notification of uncontrolled hazardous materials situations Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 599914 Radio Despatcher 
ASCO (occupation type) Identifier 5999-11 Radio Despatcher 
ASCED Qualification/Course Field of Education Identifier 0313 Electrical And Electronic Engineering And Technology 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Public Safety,Fire and Rescue Services 
Taxonomy - Occupation N/A Emergency Communications Centre Operator 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599914 Radio Despatcher 03/Dec/2012 
ASCO (occupation type) Identifier 5999-11 Radio Despatcher 03/Dec/2012 
ASCED Qualification/Course Field of Education Identifier 0313 Electrical And Electronic Engineering And Technology 03/Dec/2012 
Qualification/Course Level of Education Identifier 514 Certificate III 17/Aug/2012 
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Modification History

Release 

TP version 

Comments 

3

PUA12 V2.1

Imported units updated.

2

PUA12 V2

Imported units updated.

1.1

PUA12 v1.1

Packaging rules corrected.

1

PUA12 v1

New release of existing qualification from PUA00 v8.1: PUA33010. Packaging rules wording revised, imported units updated, elective groupings changed. Equivalent.

Description

Not applicable.

Pathways Information

Pathways into the qualification 

Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at this qualification level, such as:

  • after achieving the PUA21012 Certificate II in Public Safety (Aquatic Rescue)
  • working in an emergency communications centre operations role
  • with vocational experience in emergency communications centre operations roles

Pathways from the qualification 

After achieving the PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations), candidates may undertake a range of qualifications relevant to their role, such as:

  • PUA31312 Certificate III in Public Safety (Aquatic Search and Rescue)
  • PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations)
  • PUA41012 Certificate IV in Public Safety (Leadership)
  • PUA41112 Certificate IV in Public Safety (Community Safety)

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for PUA33012 Certificate III in Public Safety  (Emergency Communications Centre Operations )

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Employability Skill 

Employability Skills Statement 

Communication 

  • control the conversation to ensure necessary information is obtained from the caller
  • use active listening skills and questioning techniques to clarify issues
  • use codes, abbreviations, prowords or specialist terminology in the transmission of information

Teamwork 

  • encourage and acknowledge participation by team members
  • make contributions to participative arrangements in the workplace (such as occupational health and safety committees team or workgroup meetings) within organisational procedures and scope of responsibilities and competencies
  • request assistance in the completion of tasks from other team members where appropriate

Problem solving 

  • identify and communicate difficulties/problem areas to the appropriate person
  • identify and report faulty equipment in accordance with the organisation's policies and procedures, and employ alternative strategies employed when necessary
  • make decisions and solve problems to prioritise requests

Initiative and enterprise 

  • make contributions to identifying team goals and objectives
  • raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation
  • understand, acknowledge and accurately represent to others where required, views and opinions of individuals or a group

Planning and organising 

  • prioritise request/s for assistance in accordance with agency protocols and legislation where required
  • receive, record and relay information
  • summarise and communicate information using clear and appropriate language, in accordance with the organisation's policies and procedures

Self-management 

  • maintain readiness in periods of low operational activity
  • manage stress
  • respond calmly to multiple demands in high operational activity

Learning 

  • learn about communication protocols
  • learn about the meaning of occupational health and safety signs and symbols relevant to area of work
  • learn about the types of emergencies (with regards to relevant legislation)

Technology 

  • effectively use telephony equipment, radios, computer systems and associated software
  • use equipment designed to receive incoming incident calls/enquiries in accordance with the organisation's and supplier's procedures
  • use equipment relating to incident/information management

Packaging Rules

11 units of competency are required for this qualification including:

  • 3 core units
  • 8 elective units

Choose a minimum of 6 elective units from the list below.

Choose the remaining 2 elective units from either the elective list below or elsewhere within this training package or another endorsed training package, or accredited course.

Only one unit may be chosen from the Group A elective list.

All elective units selected from outside this qualification must be from an equivalent qualification level or higher.

Elective units selected must not duplicate content already covered by other units in this qualification.

Where a pre-requisite unit is attached to a unit it is identified by this symbol ∟.

The pre-requisite units attached to any of the units must be undertaken and are additional to the number of units required for the qualification.

Code 

Core Units 

PUACOM001C

Communicate in the workplace

PUAECO001A

Operate telephony systems

PUAECO002A

Process emergency incident calls and enquiries

PUAECO003A

Operate and control radio networks

PUAECO004A

Operate computer aided dispatch system

PUAECO005A

Dispatch resources from within an emergency communications centre

PUAOHS001C

Follow defined occupational health and safety policies and procedures

PUATEA001B

Work in a team

Code 

Elective Units 

Group A 

PUAEME001B

Provide emergency care

HLTFA211A

Provide basic emergency life support

Code 

Elective Units 

Group B 

PUAECO006A

Read and interpret maps

PUAECO007A

Respond to and maintain monitored alarm systems

PUAECO008A

Receive and action notification of uncontrolled hazardous materials situations

∟ PUAECO001A Operate telephony systems

PUAFIR215

Prevent injury

PUAOPE013A

Operate communications systems and equipment

PUASES012A

Work as a team member in an emergency operations centre

PUATEA002B

Work autonomously

PUATEA004D

Work effectively in a public safety organisation

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