Qualification details

PUA31404 - Certificate III in Public Safety (Community Safety) (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 09/Feb/2011

Usage recommendation:
Is superseded by and equivalent to PUA31412 - Certificate III in Public Safety (Community Safety)Packaging rules wording reviewed. Imported units updated. 16/Aug/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
CHCCD401D - Support community participationSupport community participation N/A
CHCCD413D - Work within specific communitiesWork within specific communities N/A
CHCGROUP302D - Support group activitiesSupport group activities N/A
CHCYTH301D - Work effectively with young peopleWork effectively with young people N/A
PUACOM001C - Communicate in the workplaceCommunicate in the workplace N/A
PUACOM002B - Provide services to clientsProvide services to clients N/A
PUACOM005B - Foster a positive organisational image in the communityFoster a positive organisational image in the community N/A
PUACOM006B - Plan and conduct a public awareness programPlan and conduct a public awareness program N/A
PUACOM011B - Develop community awareness networksDevelop community awareness networks N/A
PUACOM012B - Liaise with media at a local levelLiaise with media at a local level N/A
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SchemeCodeClassification value
ANZSCO Identifier 441211 Emergency Service Worker 
ASCO (occupation type) Identifier 631 Carers And Aides 
ASCED Qualification/Course Field of Education Identifier 0613 Public Health 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Public Safety 
Taxonomy - Occupation N/A Community Safety Coordinator 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 441211 Emergency Service Worker 02/Feb/2007 
ASCO (occupation type) Identifier 631 Carers And Aides 27/Apr/2005 
ASCED Qualification/Course Field of Education Identifier 0613 Public Health 27/Apr/2005 
Qualification/Course Level of Education Identifier 514 Certificate III 09/Feb/2011 
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Modification History

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Pathways Information

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Licensing/Regulatory Information

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Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills Summary for PUA31404 Certificate III in Public Safety  (Community Safety )

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA31404 Certificate III in Public Safety (Community Safety) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill 

Employability Skills Statement 


  • adopt a calm, caring and reassuring manner in interaction with the casualty and others
  • communicate with stakeholders and convey information, which may include clarifying, listening, paraphrasing, questioning, summarising
  • exercise courtesy, consideration and sensitivity at all times with the client
  • give and receive instructions
  • interact with people internally and externally through verbal, non verbal and written communications in the workplace and follow verbal and written workplace instructions
  • make notes of observations
  • provide and receive feedback in a constructive manner
  • read and understand the organisation's plans, policies and procedures
  • use language in all communications which is clear, concise and appropriate to client, assignment and organisation's requirements
  • use non verbal communication which is positive, culturally appropriate and tailored to the audience
  • use skills to follow instructions/directives and to report information


  • apply interpersonal skills
  • assist members of other emergency services
  • attend and contribute to work related meetings and workplace committees
  • participate in group discussions and informal meetings
  • promote cooperation
  • recognise and access contribution of individuals of different ages, gender, and social and cultural backgrounds
  • seek peer support when required
  • suggest and debate practical consultation and decision making strategies
  • work effectively with other personnel in the organisation

Problem solving 

  • assess moving casualty to a safer location
  • identify and communicate additional or specific resource requirements
  • identify hazards to self and others and take appropriate action to safeguard against injury
  • monitor and assess treatment, and appropriately amend the management plan in response to changes in condition of the casualty and/or environment
  • operate within local supervisory/management responsibility and apply known solutions to a variety of predictable problems
  • provide emergency care pending the arrival of appropriately qualified personnel
  • recognise and resolve problems and conflict
  • rectify and/or report first aid equipment faults
  • use the organisation's policies and procedures

Initiative and enterprise 

  • make initial assessment of extent and nature of emergency care required
  • monitor treatment
  • use information such as characteristics of natural, local and built environments, demographics (population distribution, social, cultural, health status and education data), economic activity reports and government reports
  • use improvised techniques, when limited access to equipment necessitates

Planning and organising 

  • accurately record details of casualties' condition, treatment and response to treatment in line with organisation's procedures
  • assess work load and set priorities within allocated timeframes
  • compare calculated level of risk to the established risk evaluation criteria and determine to be acceptable or unacceptable in consultation with the supervisor
  • determine scope and focus of a feasible emergency risk management project
  • evaluate treatment plans to determine residual risk following implementation
  • identify factors affecting work requirements, assess impact and take appropriate action to ensure work requirements are met
  • monitor, review and record effectiveness and efficiency of the treatment plan, in accordance with organisational policies and procedures, to ensure compliance and validity
  • use equipment according to casualty's condition, availability and to organisation's procedures


  • apply knowledge of current practices and procedures in emergency care
  • apply knowledge of legal and ethical issues in pre-hospital care
  • conduct oneself at all times in accordance with organisation's policies, procedures and standards
  • develop and maintain own expertise
  • identify training and development needs relevant to the area of work
  • maintain universal hygiene precautions
  • maintain work effectiveness
  • manage own work
  • monitor own work
  • observe designated dress codes
  • participate in programs to ensure level of expertise meets organisation's requirements
  • recognise and manage signs of personal stress
  • recognise level of well being necessary to perform work effectively
  • remain calm under pressure
  • voice personal view to the review process


  • learn about assessment of casualty, in accordance with organisation's procedures
  • learn about culture, diversity and history of communities, environments and associated concerns, issues and sensitivities
  • learn about current practices and procedures in emergency care
  • learn about group dynamics
  • learn about perception of risks
  • learn about strategies for resolving conflict


  • analyse information
  • operate first aid equipment
  • represent mathematical ideas in appropriate format
  • use information technology effectively
  • use technology such as monitoring and assessment resources
  • use technology, which may include specified methods or tools for examining any available data, such as audit results/incident reports

Packaging Rules


Core Units 


Communicate in the workplace


Provide services to clients


Work effectively in a public safety organisation


Elective Units 

Group A 


Contribute to community safety



Participate in community safety activities


Conduct community safety activities



Undertake community safety activities


Provide emergency care


Manage injuries at emergency incident


Treat risk at an operational level


Conduct risk assessment


Contribute to an emergency risk management process


Check installed fire safety systems


Utilise installed fire safety systems


Follow defined occupational health and safety policies and procedures


Maintain safety at an incident scene


Promote public safety objectives by liaison with a culturally specific community


Identify, prevent and report potential workplace emergency situations


Respond to workplace emergencies


Confine small workplace emergencies

Group B 


Foster a positive organisational image in the community


Plan and conduct a public awareness campaign


Develop community awareness networks


Liaise with media at a local level


Protect and preserve incident scene


Provide local community, cultural and geographic information to other agencies and tourists


Provide interpreting and translating services


Work in a team


Work autonomously


Support community participation


Work within specific communities


Support group activities


Work effectively with young people


Service committees


Provide training through instruction and demonstration of work skills


Create a promotional display or stand


CHC units have been imported from the CHC02 Community Services Training Package.

RTD unit has been imported from the RTD02 Conservation and Land Management Training Package.

TAA unit has been imported from the TAA04 Training and Assessment Training Package.

THT unit has been imported from the THT02 Tourism Training Package.

Information about customising PUA00 Public Safety Training Package qualifications is on page 12 .

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