Modification History
Release 3. Updated superseded HLT and BSB general elective units. Release 2. This is the second release of this qualification in the PUA – Public Safety Training Package. Minor upgrade to Group A: Work, Health and Safety electives. Release 1. This is the first release of this qualification in the PUA – Public Safety Training Package. |
Qualification Description
The PUA30819 Certificate III in Public Safety (Emergency Communications Centre Operations) provides individuals with general and specialist skills to operate effectively in a range of emergency communication centres roles. The role of an operator in an emergency communications centre is to receive incident information, enter details into the computer aided dispatch system, and alert the most appropriate resources to respond to the incident. This may include the dissemination of information to members of the public and emergency services agencies. The qualification includes the units of competency required by emergency communication centre operators to perform a range of activities such as communicating with callers and providing support to emergency service personnel at incidents. Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters. Emergency communication centre operations typically involve work as a team member, under limited supervision, in emergency communication centre operations. No licensing, legislative or certification requirements apply to this qualification at the time of publication. |
Entry Requirements
There are no entry requirements for this qualification. |
Packaging Rules
A total of 11 units of competency comprising
1 elective unit from Group A Work, Health and Safety elective units listed 1 elective unit from Group B Teamwork elective units listed 1 elective unit from Group C Emergency communication centre specialist elective units listed The additional units are to be selected from the general or specialist elective unit lists below. Imported elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with. Elective units selected from outside the qualification must not duplicate content already covered by units in this qualification. Prerequisites attached to any of the units must be obtained and are additional to the number of units required for this qualification. Where a prerequisite is attached to a unit it is identified by the symbol ∟. General Elective Stream At least 3 elective units from Groups D, E, F and/or G elective units listed below; and No more than 2 elective units from Group H general units listed below or 2 imported units. Call Taking Specialist Stream 1 elective unit from the Group D Call Taking specialist elective units listed; and At least 2 elective units from the Group E Call Taking general elective units listed; and No more than 2 elective units from Group H general units listed below or 2 imported units. Dispatch Specialist Stream 2 elective units from Group F Dispatch specialist elective units listed; and At least 1 elective unit from Group G Dispatch general elective units listed; and No more than 2 elective units from Group H general units listed below or 2 imported units. |
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Additional qualification advice Where a defined specialist stream is completed, the resultant testamur should be titled;
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Core units |
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PUACOM001 |
Communicate in the workplace |
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PUAECO001 |
Operate telephony systems |
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PUAECO002 |
Process emergency incident calls and enquiries |
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Group A: Work, Health and Safety |
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BSBWHS301 |
Maintain workplace safety |
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BSBWHS307 |
Apply knowledge of WHS legislation in the workplace |
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BSBWHS308 |
Participate in WHS hazard identification, risk assessment and risk control |
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BSBWHS309 |
Participate effectively in WHS communication and consultation processes |
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PUAWHS001 |
Follow defined work, health and safety policies and procedures |
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Group B: Team work |
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PUASES012 |
Work as a team member in an emergency operations centre |
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PUATEA001 |
Work in a team |
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Group C: Emergency communications centre |
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PUAECO004 |
Operate computer aided dispatch system |
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PUAECO006 |
Read and interpret maps |
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Group D: Call taking specialist |
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PUAECO004 |
Operate computer aided dispatch system |
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PUAECO006 |
Read and interpret maps |
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Group E: Call taking general |
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BSBCUE203 |
Conduct customer engagement |
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BSBCUE301 |
Use multiple information systems |
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BSBCUE307 |
Work effectively in customer engagement |
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BSBWOR203 |
Work effectively with others |
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PUATEA002 |
Work autonomously |
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PUATEA004 |
Work effectively in a public safety organisation |
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Group F: Dispatch specialist |
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PUAECO003 |
Operate and control radio networks |
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PUAECO005 |
Dispatch resources from within an emergency communications centre |
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Group G: Dispatch general |
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PUATEA002 |
Work autonomously |
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PUATEA004 |
Work effectively in a public safety organisation |
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Group H: General |
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BSBPEF201 |
Support personal wellbeing in the workplace |
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HLTAID010 |
Provide basic emergency life support |
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HLTAID011 |
Provide First Aid |
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HLTWHS006 |
Manage personal stressors in the work environment |
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PUAECO007 |
Respond to and maintain monitored automatic notification system |
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PUAECO008 |
Receive and action notification of uncontrolled hazardous materials situations |
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PUAEME001 |
Provide emergency care |
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PUAFIR323 |
Take local weather observations |
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PUAOPE013 |
Operate communications systems and equipment |
Qualification Mapping Information
This qualification replaces and is not equivalent to PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations). |
Links
Companion Volume Implementation Guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=3eca5672-6d5a-410b-8942-810d0ba05bbf