Qualification details

PUA20312 - Certificate II in Public Safety (Police Liaison) (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 17/Aug/2012

Usage recommendation:
Is superseded by POL21115 - Certificate II in Community EngagementSupersedes PUA20312 Certificate II in Public Safety (Police Liaison). Not equivalent. 18/Oct/2015
Supersedes and is equivalent to PUA20310 - Certificate II in Public Safety (Police Liaison)Packaging rules wording reviewed. Imported units updated. 16/Aug/2012

Training packages that include this qualification


SchemeCodeClassification value
ANZSCO Identifier 224912 Liaison Officer 
ASCO (occupation type) Identifier 3911 Police Officers 
ASCED Qualification/Course Field of Education Identifier 0911 Justice And Law Enforcement 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Police Forces 
Taxonomy - Occupation N/A Police Liaison Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 224912 Liaison Officer 03/Dec/2012 
ASCO (occupation type) Identifier 3911 Police Officers 03/Dec/2012 
ASCED Qualification/Course Field of Education Identifier 0911 Justice And Law Enforcement 03/Dec/2012 
Qualification/Course Level of Education Identifier 521 Certificate II 17/Aug/2012 
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Modification History


TP version 



PUA12 v1

New release of existing qualification from PUA00 v8.1: PUA20310. Packaging rules wording revised. Equivalent.


Not applicable.

Pathways Information

Pathways into the qualification 

In the public safety industry, qualification pathways depend on a range of factors specific to each industry such as organisational/agency structure, promotional structure and rank structure.

Liaison and community policing qualifications have been developed to set agreed minimum standards that should be contextualised within the specifics of each jurisdiction/agency/ organisational policy and procedure.

There are no specified pre-requisites for entry to this qualification.

Pathways from the qualification 

After achieving the PUA20312 Certificate II in Public Safety (Police Liaison), candidates may undertake a range of qualifications relevant to their role. Pathways for candidates considering this qualification may include to:

  • commence the PUA30312 Certificate III in Public Safety (Police Liaison)
  • undertake further liaison related qualifications

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA20312 Certificate II in Public Safety (Police Liaison) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill 

Employability Skills Statement 


  • communicate clearly, need for additional support to appropriate person
  • meet organisation’s standards of style and accuracy in presentation of written documents
  • use questioning, learning and summarising skills to establish client needs


  • assist team members to ensure efficient and safe completion of tasks in accordance with organisation’s policies and procedures
  • encourage and acknowledge participation by team members
  • make contributions in small informal group activities and meetings to facilitate outcomes

Problem solving 

  • identify and resolve particular misunderstandings in communication between other police and members of a culturally specific community
  • identify hazards and assess risks
  • recognise problems and conflict and resolve through agreed and accepted processes

Initiative and enterprise 

  • observe confidentiality in accordance with organisation’s policies and procedures
  • raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation
  • suggest strategies to achieve service objectives while respecting cultural differences

Planning and organising 

  • complete tasks are and achieve results with minimum supervision
  • establish appropriate decision making processes with client and relevant stakeholders
  • select and implement appropriate response


  • assess work load and set priorities within allocated timeframes
  • monitor own work to ensure compliance with organisational requirements
  • recognise and manage signs of personal stress and take appropriate action to ensure continued work effectiveness


  • access workplace information and seek clarification where necessary
  • identify training and development needs relevant to area of work in conjunction with supervisor and follow up with relevant personnel
  • maintain currency of required licences and certificates


  • correctly utilise communications system to facilitate transmission and reception
  • inspect and maintain communications systems ensuring operational readiness according to organisational policies and procedures
  • use communications systems and equipment

Packaging Rules

7 units of competency are required for this qualification including:

  • 7 core units


Core Units 


Communicate in the workplace


Provide services to clients


Follow defined occupational health and safety policies and procedures


Operate communications systems and equipment


Assist police with members of a culturally specific community


Work in a team


Work effectively in a public safety organisation


Information about customising PUA12 Public Safety Training Package qualifications in the Customisation of Qualifications section.

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