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Skill set details

PSPSS00039 - Customer Service (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to PSPSS00020 - Customer Service Skill SetPSP unit codes updated. 06/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 07/Mar/2016

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Modification History

Release

Comments

1

This skill set was released in PSP Public Sector Training Package release 1.0 and meets the Standards for Training Packages.

Supersedes and is equivalent to PSP12 Customer Service Skill Set.

  • PSP unit codes updated

Description

This skill set is for government workers who provide routine customer service to members of the public or answer internal or external queries.

Pathways Information

Completion of this skill set contributes towards PSP20116 Certificate II in Government and PSP30116 Certificate III in Government qualifications.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this skill set at the time of publication.

Skill Set Requirements

Units 

PSPETH001

Uphold the values and principles of public service

PSPGEN002

Use routine workplace communication techniques

PSPGEN003

Deliver a service to clients

PSPGEN016

Address client needs

Target Group

Not applicable.

Suggested words for Statement of Attainment

These competencies meet the industry standard for handling routine customer queries in the public sector.