Modification History
Release |
TP Version |
Comments |
1 |
PSP12 V1 |
First release. Supersedes and equivalent to PSP04 Workplace Relations Information Skill Set. |
Description
Not applicable.
Pathways Information
These units provide credit towards PSP42212 Certificate IV in Government (Workplace Relations).
Licensing/Regulatory Information
Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.
Skill Set Requirements
BSBCCO301B |
Use multiple information systems |
BSBCMM301B |
Process customer complaints |
BSBRES402A |
Research, locate and provide legal and other information in response to requests |
PSPWPR401A |
Process incoming workplace relations enquiries |
PSPWPR402A |
Respond to general workplace relations enquiries |
PSPWPR403A |
Support the provision of workplace relations information |
Target Group
This skill set is for those with a relevant professional or vocational qualification or commensurate industry skills as evaluated through recognition of prior learning processes. It provides the skills and knowledge required to provide workplace relations information to other parties.
Suggested words for Statement of Attainment
These units meet industry requirements for those involved in the provision of workplace relations information.