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Skill set details

PSPSS00036 - Workplace Relations Information Skill Set (Release 1)

Summary

Usage recommendation:
Deleted
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
Mapping:
MappingNotesDate
DeletedDeleted from PSP12 Public Sector Training Package06/Mar/2016
Supersedes and is equivalent to PSPSS00016 - Workplace Relations Information Skill Set31/Oct/2012

Releases:
ReleaseRelease date
1 1 (this release) 01/Nov/2012

Delivery:
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Training packages that include this skill set

Units of competency

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BSBCCO301B - Use multiple information systemsUse multiple information systemsSupersededCore
BSBCMM301B - Process customer complaintsProcess customer complaintsSupersededCore
PSPWPR403A - Support the provision of workplace relations informationSupport the provision of workplace relations informationDeletedCore
PSPWPR401A - Process incoming workplace relations enquiriesProcess incoming workplace relations enquiriesDeletedCore
PSPWPR402A - Respond to general workplace relations enquiriesRespond to general workplace relations enquiriesDeletedCore
BSBRES402A - Research, locate and provide legal and other information in response to requestsResearch, locate and provide legal and other information in response to requestsDeletedCore
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Modification History

Release 

TP Version 

Comments 

1

PSP12 V1

First release. Supersedes and equivalent to PSP04 Workplace Relations Information Skill Set.

Description

Not applicable.

Pathways Information

These units provide credit towards PSP42212 Certificate IV in Government (Workplace Relations).

Licensing/Regulatory Information

Readers should ensure that they have also read the part of the Training Package that outlines licensing and regulatory requirements.

Skill Set Requirements

BSBCCO301B

Use multiple information systems

BSBCMM301B

Process customer complaints

BSBRES402A

Research, locate and provide legal and other information in response to requests

PSPWPR401A

Process incoming workplace relations enquiries

PSPWPR402A

Respond to general workplace relations enquiries

PSPWPR403A

Support the provision of workplace relations information

Target Group

This skill set is for those with a relevant professional or vocational qualification or commensurate industry skills as evaluated through recognition of prior learning processes. It provides the skills and knowledge required to provide workplace relations information to other parties.

Suggested words for Statement of Attainment

These units meet industry requirements for those involved in the provision of workplace relations information.

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