Modification History
Release |
TP Version |
Comments |
1 |
PSP12 V1 |
First release. Supersedes and equivalent to PSP04 Customer Service Skill Set. |
Description
Not applicable.
Pathways Information
These units from PSP12 Public Sector Training Package may provide credit towards PSP20112 Certificate II in Government or PSP30112 Certificate III in Government.
Licensing/Regulatory Information
Not applicable.
Skill Set Requirements
PSPETHC301B |
Uphold the values and principles of public service |
PSPGOV202B |
Use routine workplace communication techniques |
PSPGOV203B |
Deliver a service to clients |
PSPGOV309A |
Address client needs |
Target Group
This skill set is for government workers who provide routine customer service to members of the public or answer internal or external queries.
Suggested words for Statement of Attainment
These units meet industry requirements for workers handling routine customer queries in the public sector.