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Skill set details

PSPSS00020 - Customer Service Skill Set (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to PSPSS00002 - Customer Service Skill Set 31/Oct/2012
Is superseded by and equivalent to PSPSS00039 - Customer ServicePSP unit codes updated. 06/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 01/Nov/2012

Training packages that include this skill set

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Modification History

Release 

TP Version 

Comments 

1

PSP12 V1

First release. Supersedes and equivalent to PSP04 Customer Service Skill Set.

Description

Not applicable.

Pathways Information

These units from PSP12 Public Sector Training Package may provide credit towards PSP20112 Certificate II in Government or PSP30112 Certificate III in Government.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

PSPETHC301B

Uphold the values and principles of public service

PSPGOV202B

Use routine workplace communication techniques

PSPGOV203B

Deliver a service to clients

PSPGOV309A

Address client needs

Target Group

This skill set is for government workers who provide routine customer service to members of the public or answer internal or external queries.

Suggested words for Statement of Attainment

These units meet industry requirements for workers handling routine customer queries in the public sector.