Modification History
Not applicable.
Description
Not applicable.
Pathways Information
These units provide credit towards PSP42210 Certificate IV in Government (Workplace Relations) and other public sector qualifications at Certificate IV level.
Licensing/Regulatory Information
Not applicable.
Skill Set Requirements
|
BSBCCO401A |
Administer customer contact telecommunications technology |
|
BSBCUS201B |
Deliver a service to customers |
|
BSBIND101A |
Work effectively in a contact centre environment |
Target Group
This skill set is for those with a relevant professional or vocational qualification or commensurate industry skills as evaluated through recognition of prior learning processes. It provides the skills and knowledge required to operate in customer contact environments.
Suggested words for Statement of Attainment
These units meet industry requirements for those working in customer contact centre environments.
