Modification History
Not applicable.
Description
Not applicable.
Pathways Information
|
Pathway |
These units from PSP04 Public Sector Training Package may provide credit towards PSP20104 Certificate II in Government or PSP30104 Certificate III in Government. |
Licensing/Regulatory Information
Not applicable.
Skill Set Requirements
|
Units |
PSPETHC301B |
Uphold the values and principles of public service |
|
PSPGOV202B |
Use routine workplace communication techniques |
|
|
PSPGOV203B |
Deliver a service to clients |
|
|
PSPGOV309A |
Address client needs |
Target Group
|
Target group |
This skill set is for government workers who provide routine customer service to members of the public or answer internal or external queries. |
Suggested words for Statement of Attainment
|
Suggested words for Statement of Attainment |
These units meet industry requirements for workers handling routine customer queries in the public sector. |
