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Skill set details

PSPSS00002 - Customer Service Skill Set (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to PSPSS00020 - Customer Service Skill Set 31/Oct/2012

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 07/Mar/2012
(View details for release 1) 05/May/2009

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Modification History

Not applicable.

Description

Not applicable.

Pathways Information

These units from PSP04 Public Sector Training Package may provide credit towards PSP20104 Certificate II in Government or PSP30104 Certificate III in Government.

Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

PSPETHC301B

Uphold the values and principles of public service

PSPGOV202B

Use routine workplace communication techniques

PSPGOV203B

Deliver a service to clients

PSPGOV309A

Address client needs

Target Group

This skill set is for government workers who provide routine customer service to members of the public or answer internal or external queries.

Suggested words for Statement of Attainment

These units meet industry requirements for workers handling routine customer queries in the public sector.