Modification History
Not applicable.
Description
Not applicable.
Pathways Information
These units from PSP04 Public Sector Training Package may provide credit towards PSP20104 Certificate II in Government or PSP30104 Certificate III in Government.
Licensing/Regulatory Information
Not applicable.
Skill Set Requirements
|
PSPETHC301B |
Uphold the values and principles of public service |
|
PSPGOV202B |
Use routine workplace communication techniques |
|
PSPGOV203B |
Deliver a service to clients |
|
PSPGOV309A |
Address client needs |
Target Group
This skill set is for government workers who provide routine customer service to members of the public or answer internal or external queries.
Suggested words for Statement of Attainment
These units meet industry requirements for workers handling routine customer queries in the public sector.
