Modification History
Release |
TP Version |
Comments |
3 |
PSP12V1 |
Unit descriptor edited. |
2 |
PSP04V4.2. |
Layout adjusted. No changes to content. |
1 |
PSP04V4.1 |
Primary release. |
Unit Descriptor
This unit covers the requirements for completing investigations, reviewing the process and reporting results. It includes finalising the investigation, handling complaints and appeals, preparing an investigation report and using investigation outcomes.
In practice, finalising and reporting on investigations may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with public sector legislation, applying government processes.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements are the essential outcomes of the unit of competency. |
Together, performance criteria specify the requirements for competent performance. Text in bold italics is explained in the Range Statement following. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 . Finalise investigation |
1.1 Administrative requirements for finalising the investigation are completed in accordance with organisational policy and procedures. 1.2 Investigative requirements for finalising the investigation are undertaken in accordance with legislation, policy and procedures and public sector standards . 1.3 Recovery action is considered and the decision is recorded in accordance with organisational policy and procedures. 1.4 Management is advised on the outcome of the investigation. 1.5 Confidentiality of information gathered in the investigation process is maintained where appropriate. |
2 . Handle complaints and appeals |
2.1 Complaints and appeals are received and dealt with in accordance with legislation, organisational policy and procedures for complaint handling. 2.2 Legislation relating to complaints and appeals and the potential role of the ombudsman are considered, and responses are timely and provided in accordance with their requirements, when applicable. |
3 . Prepare an investigation report |
3.1 A finalisation report is prepared in relation to the findings and submission of evidence. 3.2 The report is prepared with recommendations for subsequent action, if relevant. 3.3 The report is prepared in accordance with organisational requirements for content and format, and is referred to management and media liaison in accordance with organisational policy and procedures. 3.4 Self-assessment of the conduct of the investigation is undertaken and verbal and written briefings are provided in accordance with organisational requirements, highlighting successful processes and outcomes and suggesting future improvements. |
4 . Use investigation outcomes |
4.1 External organisations are informed of outcomes if applicable and this action documented. 4.2 Organisational systems are updated regularly to contribute investigation results to statistics, trends and precedents. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Skill requirements Look for evidence that confirms skills in:
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Knowledge requirements Look for evidence that confirms knowledge and understanding of:
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Evidence Guide
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. |
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Units to be assessed together |
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Overview of evidence requirements |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
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Resources required to carry out assessment |
These resources include:
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Where and how to assess evidence |
Valid assessment of this unit requires:
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
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For consistency of assessment |
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Range Statement
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here. |
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Administrative requirements for finalising investigations may include: |
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Investigative requirements for finalising investigations may include: |
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Legislation, policy and procedures may include: |
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Public sector standards may include: |
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Investigation report will: |
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Recommendations may include: |
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Unit Sector(s)
Not applicable.
Competency field
Regulatory.