Modification History
PSPGOV418A Release 2: Layout adjusted. No changes to content.
PSPGOV418A Release 1: Primary release.
Unit Descriptor
This unit covers the development and maintenance of effective workplace relationships and networks. It includes developing and maintaining networks, establishing and maintaining working relationships, and representing and promoting the organisation.
In practice, developing internal and external networks may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government processes, gathering and analysing information, using resources, etc.
The unit has drawn from and is equivalent to the Business Services unit BSBCMN403A Establish business networks.
This unit is one of 3 units of competency in the Working in Government Competency Field that deal with networks. Related units are:
- PSPGOV303B Build and maintain internal networks
- PSPGOV602B Establish and maintain strategic networks
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements are the essential outcomes of the unit of competency. |
Together, performance criteria specify the requirements for competent performance. Text in bold italics is explained in the Range Statement following. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 . Build and maintain networks |
1.1 Networking opportunities are identified and pursued to maximise a range of personal industry contacts. 1.2 Information regarding new network opportunities is communicated to inform colleagues and managers of the potential benefits to the organisation of involvement. 1.3 The level of usefulness of existing networks is assessed against current involvement, and adjustments are made to improve or downgrade relationships. 1.4 Participation is maintained in professional networks and associations to obtain and maintain personal knowledge and skills. |
2 . Establish and maintain working relationships |
2.1 Network strategies are used to establish and maintain working relationships that promote benefits consistent with organisational objectives. 2.2 Trust and confidence of key stakeholders is gained and maintained through high standards of ethical practice. 2.3 Negotiation and collaborative problem solving are used to achieve positive outcomes when difficult situations arise. 2.4 Formal and informal communication channels are established and maintained to exchange information and ideas in accordance with legislation, policy and procedures. 2.5 Networking is built in to professional and organisational planning regimes to maximise its usefulness to the organisation. |
3 . Represent and promote the organisation |
3.1 The organisation's interests and requirements are represented and promoted using a range of strategies tailored to diverse participants in the networks. 3.2 Information on organisational issues, policies and practices authorised for public presentation is provided orally and in writing in accordance with network requirements. 3.3 Feedback is obtained from stakeholders to identify and develop ways to improve promotional activities within available resources. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Skill requirements Look for evidence that confirms skills in:
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Knowledge requirements Look for evidence that confirms knowledge and understanding of:
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Evidence Guide
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. |
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Units to be assessed together |
PSPETHC401A Uphold and support the values and principles of public service PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV411A Deal with conflict PSPGOV412A Use advanced workplace communication strategies PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector |
Overview of evidence requirements |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
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Resources required to carry out assessment |
These resources include:
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Where and how to assess evidence |
Valid assessment of this unit requires:
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
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For consistency of assessment |
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Range Statement
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here. |
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Networks may include: |
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Professional networks and associations may include: |
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Network strategies may include: |
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Key stakeholders may include: |
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Negotiation may include: |
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Requirements may be found in: |
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Strategies to promote the organisation may include: |
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Feedback may include: |
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Unit Sector(s)
Not applicable.
Competency field
Working in Government.