Unit of competency details

PSPGOV302B - Contribute to workgroup activities (Release 2)


Usage recommendation:
Is superseded by and equivalent to PSPGEN010 - Contribute to workgroup activitiesUnit code updated. Content and formatting updated to comply with the new standards. All PC transitioned from passive to active voice. Assessment Requirements created drawing upon specified assessment information from superseded unit. 06/Mar/2016
Supersedes PSPGOV302A - Contribute to the workgroup activities 04/May/2009

ReleaseRelease date
(View details for release 3) 01/Nov/2012
2 (this release) 07/Mar/2012
(View details for release 1) 05/May/2009

Replaced release

You are currently viewing the components related to release 2.
The current release is release 3View release 3 details.

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
PSP30512 - Certificate III in Government (Security)Certificate III in Government (Security)Deleted
PSP30504 - Certificate III in Government (Security)Certificate III in Government (Security)Superseded1-2 
PSP30304 - Certificate III in Government (Court Compliance)Certificate III in Government (Court Compliance)Superseded1-2 
PUA41506 - Certificate IV in Public Safety (Defence Paralegal Services)Certificate IV in Public Safety (Defence Paralegal Services)Superseded
PSP30604 - Certificate III in Government (School Support Services)Certificate III in Government (School Support Services)Superseded1-2 
DEF41512 - Certificate IV in Defence Paralegal ServicesCertificate IV in Defence Paralegal ServicesSuperseded
PSP30112 - Certificate III in GovernmentCertificate III in GovernmentSuperseded
PSP30704 - Certificate III in School Support ServicesCertificate III in School Support ServicesSuperseded1-2 
PSP30204 - Certificate III in Government (Border Protection)Certificate III in Government (Border Protection)Superseded1-2 
PUA32709 - Certificate III in Public Safety (Intelligence Operations)Certificate III in Public Safety (Intelligence Operations)Superseded
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 05/Jul/2004 
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Modification History

PSPGOV302B Release 2: Layout adjusted. No changes to content.

PSPGOV302B Release 1: Primary release

Unit Descriptor

This unit covers contributing as a workgroup member and assisting with support, learning and development for others in achieving workgroup goals. It includes the establishing workgroup parameters, participating in the workgroup, assisting in learning and development and assisting workgroup members.

The competency to manage and complete your own  work to the required standard is not covered. This is addressed in PSPGOV301B Work effectively in the organisation.

In practice, contributing to workgroup activities may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, working effectively, working with diversity, assisting with scientific technical support, undertaking basic procurement, working safely, etc.

This is one of 6 units in the Working in Government and Management Competency Fields that deal with working with others. Related units are:

  • PSPGOV404B Develop and implement work unit plans
  • PSPGOV511A Provide leadership
  • PSPGOV516A Develop and use emotional intelligence
  • PSPGOV604A Foster leadership and innovation
  • PSPMNGT701B Provide strategic

This unit replaces and, for qualification purposes, is equivalent to PSPGOV302A Contribute to the workgroup activities

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.


Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements are the essential outcomes of the unit of competency.

Together, performance criteria specify the requirements for competent performance. Text in bold italics  is explained in the Range Statement following.

Elements and Performance Criteria



1 . Establish workgroup parameters 

1.1 Roles, responsibilities and professional working relationships in the workgroup  are identified and clarified as necessary.

1.2 Individual differences within the workgroup are identified and valued.

1.3 Emotional triggers for self and others are identified and clarified to assist in the management of emotional responses  to work issues.

1.4 The varying cultural expressions of emotion  are identified and utilised to respond to emotional cues within a diverse workgroup.

2 . Participate in the workgroup 

2.1 Workgroup tasks are negotiated  in accordance with individual strengths, personal preferences or development needs.

2.2 Cooperation is demonstrated with others in the workgroup.

2.3 Knowledge is shared with the group in accordance with legislation, policy and procedures , in order to complete tasks.

2.4 Communication language/style is selected and used to take account of the task requirements and diversity of workgroup members.

2.5 Constructive contributions are made to workgroup goals.

2.6 Conflict/problems are addressed and resolved through discussion in the workgroup or referred in accordance with organisational policy and procedures.

3 . Assist workgroup members 

3.1 Support is provided to workgroup members to achieve goals.

3.2 Assistance is provided on routine tasks as required.

3.3 Professional working relationships are maintained with colleagues.

3.4 Assistance with on-the-job learning and development  is provided as required.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements 

Look for evidence that confirms skills in:

  • communicating with diverse audiences including conflict resolution, coaching, negotiation, self-assessment
  • planning
  • applying time management
  • reading and interpreting materials such as organisational materials, work instructions, reports, letters, notes, emails
  • writing including work plans, records, reports, information
  • numeracy to manage time and undertake mathematical tasks embedded in information or instructions
  • using technology
  • responding to diversity, including gender and disability

Knowledge requirements 

Look for evidence that confirms knowledge and understanding of:

  • legislation, regulations, policies, procedures and guidelines relating to work in the public sector
  • equal employment opportunity, equity and diversity principles
  • principles of emotional intelligence and its application to working in a group
  • group dynamics
  • self-managed workgroups
  • roles and leadership styles in a workgroup
  • range of learning and development strategies
  • public sector legislation such as occupational health and safety and environment in the context of a public sector work environment

Evidence Guide

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together 

  • Pre-requisite units that must  be achieved prior  to this unit:Nil
  • Co-requisite units that must  be assessed with  this unit:Nil
  • Co-assessed units that may  be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC301B Uphold the values and principles of public service

PSPGOV301B Work effectively in the organisation

PSPGOV303B Build and maintain internal networks

PSPGOV305B Access and use resources and financial systems

PSPGOV306B Implement change

PSPGOV307B Organise workplace information

PSPGOV308B Work effectively with diversity

PSPGOV312A Use workplace communication strategies

PSPGOV313A Compose workplace documents

PSPGOV314A Contribute to conflict management

PSPGOV315A Give and receive workplace feedback

PSPLEGN301B Comply with legislation in the public sector

PSPOHS301A Contribute to workplace safety

Overview of evidence requirements 

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

  • the knowledge requirements of this unit
  • the skill requirements of this unit
  • application of Employability Skills as they relate to this unit
  • contribution to workgroup activities in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment 

These resources include:

  • legislation, policy, procedures and protocols relating to the public sector
  • case studies and workplace scenarios to capture the range of workgroup situations likely to be encountered in the public sector

Where and how to assess evidence 

Valid assessment of this unit requires:

  • a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when contributing to workgroup activities, including coping with difficulties, irregularities and breakdowns in routine
  • contribution to workgroup activities in a range of (3 or more) contexts (or occasions, over time).

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

  • people with disabilities
  • people from culturally and linguistically diverse backgrounds
  • Aboriginal and Torres Strait Islander people
  • women
  • young people
  • older people
  • people in rural and remote locations.

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

  • case studies
  • portfolios
  • projects
  • questioning
  • scenarios
  • simulation or role plays
  • authenticated evidence from the workplace and/or training courses

For consistency of assessment 

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics  in the Performance Criteria is explained here.

Workgroup  may include:

  • formal and informal work units
  • directed or self-directed teams

Management of emotions  may be:

  • emotional intelligence, widely recognised as the ability of an individual to monitor their own and others' emotions in a social or work environment, to discriminate among the emotions and to use the information to guide their thinking and actions
  • characterised by:
  • self-awareness (personal)
  • self-management (personal)
  • social awareness (social)
  • relationship management (social)

Emotions  may include:

  • anger
  • anxiety
  • apathy
  • apprehension
  • caring
  • confidence
  • depression
  • elation
  • enthusiasm
  • excitement
  • fear
  • happiness
  • inadequacy
  • joy
  • nervousness
  • over-confidence
  • pride
  • stress
  • under-confidence
  • unhappiness

Negotiation  may include:

  • effective listening
  • questioning
  • verbal and non-verbal communication
  • culturally appropriate strategies
  • constructive feedback
  • issues identification
  • exploring options
  • identifying areas of agreement
  • recording agreements

Legislation , policy and procedures  may include:

  • State/Territory and Commonwealth legislation and regulations such as:
  • public sector management acts
  • privacy legislation
  • equal employment opportunity, anti-discrimination and harassment legislation
  • equity and diversity
  • racial tolerance
  • occupational health and safety legislation.
  • ethics and accountability standards
  • public sector standards
  • organisational policy, procedures and practices
  • organisational and public sector protocols
  • international legislation/codes of behaviour

Learning and development opportunities  may include:

  • formal internal and external courses
  • on-the-job learning
  • work experiences and assignments
  • placement at level and higher duties
  • self-paced multimedia learning
  • assisted formal study
  • conference and seminar attendance
  • induction and orientation

Unit Sector(s)

Not applicable.

Competency field

Working in Government.