Unit of competency details

PSPGOV301B - Work effectively in the organisation (Release 1)


Usage recommendation:
Is superseded by and equivalent to PSPGEN009 - Work effectively in the organisationUnit code updated. Content and formatting updated to comply with the new standards. All PC transitioned from passive to active voice. Assessment Requirements created drawing upon specified assessment information from superseded unit. 06/Mar/2016
Supersedes PSPGOV301A - Work effectively in the organisation 04/May/2009

ReleaseRelease date
(View details for release 3) 01/Nov/2012
(View details for release 2) 07/Mar/2012
1 (this release) 05/May/2009

Replaced release

You are currently viewing the components related to release 1.
The current release is release 3View release 3 details.

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
CSC30107 - Certificate III in Correctional PracticeCertificate III in Correctional PracticeSuperseded
PSP30512 - Certificate III in Government (Security)Certificate III in Government (Security)Deleted
PSP30504 - Certificate III in Government (Security)Certificate III in Government (Security)Superseded1-2 
DEF33012 - Certificate III in Defence Public AffairsCertificate III in Defence Public AffairsSuperseded
PSP30304 - Certificate III in Government (Court Compliance)Certificate III in Government (Court Compliance)Superseded1-2 
PSP30604 - Certificate III in Government (School Support Services)Certificate III in Government (School Support Services)Superseded1-2 
PSP30112 - Certificate III in GovernmentCertificate III in GovernmentSuperseded
PSP30704 - Certificate III in School Support ServicesCertificate III in School Support ServicesSuperseded1-2 
PSP30204 - Certificate III in Government (Border Protection)Certificate III in Government (Border Protection)Superseded1-2 
CSC30112 - Certificate III in Correctional PracticeCertificate III in Correctional PracticeSuperseded1-2 
CSC30207 - Certificate III in Correctional Practice (Custodial)Certificate III in Correctional Practice (Custodial)Superseded
PUA32709 - Certificate III in Public Safety (Intelligence Operations)Certificate III in Public Safety (Intelligence Operations)Superseded
PSP30312 - Certificate III in Government (Court Compliance)Certificate III in Government (Court Compliance)Deleted
DEF32712 - Certificate III in Intelligence OperationsCertificate III in Intelligence OperationsDeleted1-2 
PSP30712 - Certificate III in School Support ServicesCertificate III in School Support ServicesDeleted
CSC30115 - Certificate III in Correctional PracticeCertificate III in Correctional PracticeSuperseded
CSC30307 - Certificate III in Correctional Practice (Community)Certificate III in Correctional Practice (Community)Superseded
PSP30212 - Certificate III in Government (Border Protection)Certificate III in Government (Border Protection)Deleted
PSP30104 - Certificate III in GovernmentCertificate III in GovernmentSuperseded1-2 
PSP30612 - Certificate III in Government (School Support Services)Certificate III in Government (School Support Services)Deleted
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 20 of 20


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 05/Jul/2004 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit covers the requirements for working effectively in a public sector organisation with a focus on self-management. It includes evaluating and developing your own expertise, identifying career options, working within the organisational structure and culture, and managing your own work. It does not cover working with others. This is addressed in the unit PSPGOV302B Contribute to workgroup activities .

In practice, working effectively occurs in the context of other generalist and specialist public sector work activities, such as acting ethically, using resources, organising information, maintaining workplace safety, complying with legislation etc.

This is one of 5 units in the Working in Government  and Management  Competency Fields that deal with work effectiveness/career management. Related units are:

PSPGOV201B Work in a public sector environment

PSPGOV310A Work in and with small, regional and remote organisations

PSPGOV410A Undertake career planning

PSPGOV510A Undertake and promote career management

This unit replaces and, for qualification purposes, is equivalent to PSPGOV301A Work effectively in the organisation 

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.


Not applicable.

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements are the essential outcomes of the unit of competency.

Together, performance criteria specify the requirements for competent performance. Text in italics  is explained in the Range Statement following.

Elements and Performance Criteria



. Evaluate and develop own expertise 

1.1 Self-assessment of work -related competencies  is made by reflecting on own workplace experience and training, and from monitoring feedback on performance in the workplace

1.2 Research is undertaken to identify possible careers and compare the requirements of these careers with current skill base and development opportunities available within the organisation and across the public sector

1.3 Areas requiring competency development are identified  by comparing current competencies with the competency requirements of current or anticipated duties

1.4 Personal learning goals are set and progress towards them monitored

1.5 Potential competency recognition or development opportunities  are identified and accessed in accordance with organisational policy and procedures

1.6 Records  of competency development are maintained and work-related competencies and experience are conveyed to relevant people  as required

. Work within the organisational structure and context 

2.1 A comprehensive knowledge of the organisation's structure and functioning  is developed and utilised in accordance with legislation , policy and procedures 

2.2 An understanding of the organisation's context  is developed and used 

2.3 The work unit's position  in the organisational structure is identified, its relationship with other organisational work units examined and any protocols /difficulties /special requirements  determined

2.4 The contribution of the work role and the work unit to the organisation's vision, goals and outcomes is identified and confirmed

2.5 Work is undertaken in a manner that has regard for the workgroup position and the organisation's structure, functioning, culture and vision

. Manage own work 

3.1 Individual work goals are identified, clarified and prioritised in accordance with the organisation's requirements

3.2 Risks  to the achievement of personal work outcomes are identified and managed in accordance with organisational risk management requirements

3.3 Work strategies are selected with regard to applicable work parameters 

3.4 Progress with work is monitored relative to set goals, strategies and outcomes

3.5 Work goals are achieved and work plans revised to attend to ongoing or new responsibilities

Required Skills and Knowledge


This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements 

Look for evidence that confirms skills in:

  • undertaking self-reflection
  • communicating with diverse audiences including discussion of competency recognition or development needs
  • responding to diversity, including gender and disability
  • presenting/reporting information to others
  • planning and time management
  • reading and interpreting materials such as organisational materials, competencies, position descriptions, work instructions, reports
  • writing including work plans, curriculum vitae, records, reports, referrals
  • using numeracy skills to manage time and undertake mathematical tasks embedded in information or instructions
  • applying equal employment opportunity, equity and diversity principles

Knowledge requirements 

Look for evidence that confirms knowledge and understanding of:

  • legislation, regulations, policies, procedures and guidelines relating to work in the public sector
  • competency requirements of current duties
  • principles of career planning/development and taking responsibility for own learning and development
  • self-assessment techniques
  • alternative work strategies
  • range of learning and development strategies
  • the organisation's risk management procedures
  • public sector legislation such as occupational health and safety and environment in the context of a public sector work environment

Evidence Guide


The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together 

  • Pre -requisite  unitsthat must  be achieved prior  to this unit:Nil 
  • Co -requisite  unitsthat must  be assessed with  this unit:Nil 
  • Co -assessed units  that may  be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC301B Uphold the values and principles of public service

PSPGOV302B Contribute to workgroup activities

PSPGOV303B Build and maintain internal networks

PSPGOV305B Access and use resources and financial systems

PSPGOV306B Implement change

PSPGOV307B Organise workplace information

PSPGOV308B Work effectively with diversity

PSPLEGN301B Comply with legislation in the public sector

PSPOHS301A Contribute to workplace safety

Overview of evidence requirements 

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

  • the knowledge requirements of this unit
  • the skill requirements of this unit
  • application of Employability Skills as they relate to this unit
  • effective work performance in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment 

These resources include:

  • legislation, policy, procedures and protocols relating to the public sector
  • case studies and workplace scenarios to capture the range of situations likely to be encountered in a public sector workplace

Where and how to assess evidence 

Valid assessment of this unit requires:

  • a workplace environment, or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when working effectively in the organisation, including coping with difficulties, irregularities and breakdowns in routine
  • effective work performance in a range of (3 or more) contexts (or occasions, over time).

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

  • people with disabilities
  • people from culturally and linguistically diverse backgrounds
  • Aboriginal and Torres Strait Islander people
  • women
  • young people
  • older people
  • people in rural and remote locations.

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

  • case studies
  • portfolios
  • questioning
  • scenarios
  • authenticated evidence from the workplace and/or training courses.

For consistency of assessment 

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Range Statement


The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics  in the Performance Criteria is explained here.

Work -related competencies may include 

  • competencies as defined in the Public Sector Training Package
  • competencies as specified in other relevant Training Packages
  • enterprise competency standards
  • qualifications relevant to work responsibilities
  • essential knowledge and skills specified in position descriptions

Competencies may be identified through 

  • self-assessment/self-identification
  • colleagues
  • supervisors
  • workplace mentors
  • counsellors
  • educational programs
  • specialist services for specific individual needs, such as disability, Aboriginal, language, literacy, numeracy

Competency recognition or development opportunities may include 

  • recognition of prior learning/recognition of current competencies
  • formal campus-based training
  • workplace learning
  • workplace-based training
  • work experience
  • conference and seminar attendance
  • peer support
  • mentoring
  • coaching
  • acting positions
  • new positions

Records may include 

  • reports of achievement
  • curriculum vitae
  • training record books
  • job applications

Relevant people may include 

  • colleagues/team members
  • supervisors or managers
  • clients

Organisational structure and functioning may include 

  • organisational hierarchy
  • teaming
  • policies
  • products
  • services
  • clients/customers

Legislation , policy and procedures may include 

  • State/Territory and Commonwealth legislation and regulations such as:
  • public sector management acts
  • privacy legislation
  • equal employment opportunity, anti-discrimination and harassment legislation
  • occupational health and safety legislation.
  • environmental legislation
  • ethics and accountability standards
  • public sector standards
  • organisational policy, procedures and protocols
  • international legislation/codes of behaviour

Organisational context may encompass 

  • goals
  • objectives
  • mission
  • values
  • ethos
  • politics
  • culture
  • social ethic

Using knowledge of organisational culture may include 

  • to determine the importance of work requirements
  • to adjust working style and outcomes
  • to support the organisation's values/ethos
  • to interpret directions in light of political reality

Position of the work unit may include 

  • position in a hierarchy
  • number of reporting levels
  • seniority of work unit head
  • branch of an agency/department
  • country branch
  • small/regional/remote branch

Protocols /difficulties / special requirements may include 

  • 'head office' syndrome that develops between remote branches and head office
  • time for decisions to be made (in hierarchy)
  • amount of autonomy of work unit
  • practicality of delegations
  • approval processes
  • role ambiguity between work units

Risks may include 

  • local level/self issues which can be controlled
  • time wasters
  • misuse of equipment
  • personal stress

Work parameters may include 

  • productivity
  • flexibility
  • quality
  • opportunities
  • risks
  • timeframes
  • organisational structure
  • constraints
  • contingencies
  • support or equipment needed

Unit Sector(s)

Not applicable.

Competency field

Competency field 

Working in Government