Release

Comments

2

Updated incorrect content in Elements and Performance Criteria.

1

This unit was released in PSP Public Sector Training Package release 1.0 and meets the Standards for Training Packages.

This unit supersedes and is equivalent to PSPCOM502A Develop and implement community engagement strategies.

• Unit code updated
• Content and formatting updated to comply with new standards
• All PC transitioned from passive to active voice

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Conduct an issue analysis 

1.1 Develop a framework to assist in analysing an issue that requires community engagement.

1.2 Identify and consult key stakeholders in accordance with organisational policy and procedures.

1.3 Use the framework to conduct the analysis, and identify community engagement options in accordance with organisational requirements.

2. Scope community engagement activity or program 

2.1 Identify parameters and constraints of community engagement, including time and resource limitations.

2.2 Establish the purpose and objectives of community engagement in consultation with key stakeholders, including what is negotiable, clarifying what is with relevant personnel.

2.3 Develop objectives that are relevant, achievable, measurable, flexible enough to allow for the emergence of new options or ideas and are linked to program/project objectives.

2.4 Define the target community in accordance with the purpose, objectives and scope of activity.

2.5 Determine the level of community engagement, methods and techniques to suit the purpose, objectives, target community and scope of activity.

2.6 Identify likely barriers to community engagement involvement and strategies to address them.

3. Design community engagement activity or program 

3.1 Identify and use opportunities, where possible, to involve the community in the design of the engagement activity or program and its evaluation.

3.2 Identify benefits for community involvement in the engagement process, both for the organisation and the community.

3.3 Identify and apply relevant government/agency guidelines, protocols, systems and processes.

3.4 Design programs to address risks and issues with appropriate mitigation measures including strategies to identify and include those missed in the community definition.

3.5 Embed communication, monitoring, reporting, feedback and evaluation processes in the activity or program.

3.6 Obtain relevant commitment to/approval of the activity or program in accordance with organisational policy and procedures.

4 . Implement community engagement activity or program 

4.1 Allocate resources and time to the implementation process, including a process manager/facilitator with the necessary capabilities, in accordance with the program design.

4.2 Coordinate the implementation across the agency and across government, where relevant.

4.3 Communicate the objectives and constraints of the engagement in a manner that is understood by all participants.

4.4 Establish clarity around the roles and responsibilities of all participants and the level of influence of the participants on the final decision.

4.5 Identify and manage the expectations of participants and provide the community is with all relevant information throughout the engagement process.

4.6 Implement feedback mechanisms in accordance with the process plan, and community requirements and address barriers to community engagement involvement to maximise participation.

4.7 Address risks and issues with appropriate mitigation measures.

4.8 Acknowledge and respect community diversity throughout, and the process is transparent and managed in accordance with planned design.

4.9 Implement the process flexibly enough to allow the community to raise new ideas or options and provide the community with opportunities to develop their engagement.

5. Report on the outcomes of community engagement 

5.1 Report outcomes of community engagement to relevant government/agency staff, all participants and those who may be affected or have a significant interest, in accordance with organisational policy and procedures.

5.2 Provide feedback to all participants on how the outcomes may inform government/agency planning or decision making.

6. Evaluate community engagement activity 

6.1 Use a good practice model to evaluate all components of the engagement activity or program in accordance with the design plan.

6.2 Obtain feedback on the quality of the activity or program from participants.

6.3 Analyse the extent to which the engagement outcomes informed government/agency planning and decision making.

6.4 Record, share and use achievements and lessons from the engagement activity or program across the government/agency and with the community in accordance with organisational policy and procedures.

Release

Comments

1

These Assessment Requirements were released in PSP Public Sector Training Package release 1.0 and meet the Standards for Training Packages.

• Assessment Requirements created drawing upon specified assessment information from superseded unit