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Unit of competency details

PSPGEN054 - Use complex workplace communication strategies (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to PSPGOV512A - Use complex workplace communication strategiesUnit code updated. Content and formatting updated to comply with the new standards. All PC transitioned from passive to active voice. Assessment Requirements created drawing upon specified assessment information from superseded unit. 06/Mar/2016

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 07/Mar/2016


Training packages that include this unit

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
PSP50616 - Diploma of Procurement and ContractingDiploma of Procurement and Contracting
TLI50319 - Diploma of Deployment LogisticsDiploma of Deployment Logistics
PSP50416 - Diploma of Government InvestigationsDiploma of Government Investigations
PSP50116 - Diploma of GovernmentDiploma of Government
TLI60215 - Advanced Diploma of Deployment LogisticsAdvanced Diploma of Deployment Logistics
PSP50516 - Diploma of Trade MeasurementDiploma of Trade Measurement
PSP50316 - Diploma of Government SecurityDiploma of Government Security
PSP50716 - Diploma of Fraud ControlDiploma of Fraud Control
CSC50115 - Diploma of Correctional AdministrationDiploma of Correctional Administration
TLI60119 - Advanced Diploma of Deployment LogisticsAdvanced Diploma of Deployment Logistics
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 09/Aug/2016 
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Unit Of competency

Modification History

Release

Comments

1

This unit was released in PSP Public Sector Training Package release 1.0 and meets the Standards for Training Packages.

This unit supersedes and is equivalent to PSPGOV512A Use complex workplace communication strategies.

  • Unit code updated
  • Content and formatting updated to comply with new standards
  • All PC transitioned from passive to active voice

Application

This unit describes the skills required to use complex workplace communication for working at middle management level with internal and external clients, colleagues and other staff. It includes preparing for complex communication, analysing and responding to opinions, presenting a convincing argument, and developing a range of communication strategies.

This unit applies to those working in generalist and specialist roles within the public sector.

The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

Those undertaking this unit would work autonomously with management responsibilities performing complex tasks, in a range of familiar contexts.

No licensing, legislative or certification requirements apply to unit at the time of publication.

Competency Field

General

Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for complex communication 

1.1 Clarify communication objectives, confirm those to be present and identify the communication mode.

1.2 Undertake analysis to anticipate the likely positions to be taken by those present on the matters under discussion.

1.3 Research and organise subject matter, identify and record key points to be conveyed, and summarise information to counter other positions.

1.4 Identify and incorporate requirements of legislation, policy and guidelines relevant to the discussion.

2. Analyse and respond to opinions 

2.1 Evaluate discussion to identify impartiality, bias or unsupported argument.

2.2 Record points of view of other speakers and present information to counter opposing views.

2.3 Analyse reaction to speakers and their point of view to identify and manage emotional reactions and maintain objectivity.

2.4 Examine opposing or challenging views for their value in achieving the same ends.

2.5 Use active listening and questioning to clarify own understanding, challenge or justify other points of view.

3. Present a convincing argument 

3.1 Choose communication approach to suit the given audience.

3.2 Assert prepared position with conviction and purpose.

3.3 Adjust verbal and non-verbal behaviour to maintain listener interest if the audience is unresponsive.

3.4 Use questions to elicit feedback and check audience understanding.

3.5 Respond to audience questions and arguments and support answers by reasoned explanation.

3.6 Negotiate agreement where possible, concluding with a summary of agreed items.

4. Develop a range of communication strategies 

4.1 Seek feedback from others and assess the outcomes of communication.

4.2 Record and use lessons learnt to underpin future interactions.

4.3 Develop and practise language structures and features that influence audiences to a preferred point of view.

4.4 Explore and practise communication strategies for a range of workplace applications.

Foundation Skills

Foundation skills are embedded within the elements and performance criteria of this unit.

Unit Mapping Information

This unit supersedes and is equivalent to PSPGOV512A Use complex workplace communication strategies.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623

 

Assessment requirements

Modification History

Release

Comments

1

These Assessment Requirements were released in PSP Public Sector Training Package release 1.0 and meet the Standards for Training Packages.

  • Assessment Requirements created drawing upon specified assessment information from superseded unit

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

  • applying legislation, regulations and policies relating to communication in the public sector
  • analysing and using language structures and features that influence the interpretation of spoken communication
  • interacting confidently with groups on familiar topics in formal and informal workplace situations
  • clarifying meaning, exploring issues and problem solving

Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

  • public sector legislation including WHS and environment, regulations, policies, procedures and guidelines relating to communication in the public sector
  • the power and effect of spoken language
  • knowledge of organisation processes and hierarchy
  • techniques to deal with opposing views and positions
  • emotional intelligence techniques
  • organisational protocols and etiquette for communication in meetings
  • communication strategies to suit different audiences
  • ways to influence the interpretation of spoken communication

Assessment Conditions

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=bebbece7-ff48-4d2c-8876-405679019623