Modification History
Release |
TP Version |
Comments |
3 |
PSP12V1 |
Unit descriptor edited. |
2 |
PSP04V4.2 |
Layout adjusted. No changes to content. |
1 |
PSP04V4.1 |
Primary release. |
Unit Descriptor
This unit covers building, rebuilding and maintaining trusting relationships with individuals and communities by public sector officers. It includes setting the parameters for relationships or partnerships, providing information relating to community engagement, and building community engagement and community problem solving capacity.
In practice, building and maintaining community relationships overlaps with other generalist or specialist work activities such as acting ethically, providing leadership, developing client services, developing policy, undertaking research, facilitating change, etc.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements are the essential outcomes of the unit of competency. |
Together, performance criteria specify the requirements for competent performance. Text in bold italics is explained in the Range Statement following. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 . Set the parameters for relationships or partnerships |
1.1 A contextual framework is developed to assist in analysing and setting parameters for relationships/partnerships in accordance with organisational policy and procedure. 1.2 The parameters and purpose for the relationships/partnerships are established and agreed. 1.3 The emergence of new ideas and options are allowed for in the flexibility of the purpose. 1.4 The dynamics within and across relationships/partnerships are identified and managed. 1.5 Benefits for both parties are identified and agreed in accordance with organisational policy and procedure. 1.6 Constraints are identified, including time, procedural and resource limitations, and resources are allocated in accordance with organisational requirements. |
2 . Provide information relating to community engagement |
2.1 Current community understanding of the roles and responsibilities of public officials is assessed, and information is provided to clarify the roles and responsibilities in accordance with organisational policy and procedures. 2.2 The rights and responsibilities of individuals and communities to be involved in government processes and decision making are explained in a manner accessible to the audience. 2.3 Government/agency priorities, strategic direction, systems, decision making and approval processes are communicated using language, materials and timelines to suit the audience and the occasion. 2.4 Opportunities for community involvement in government/agency processes and decision making are communicated in ways suited to the diversity of the community. |
3 . Build community engagement capacity |
3.1 The skills and knowledge requirements of individuals and communities to engage with government are identified and addressed with a range of strategies tailored to individual needs. 3.2 Opportunities for individuals and communities to develop their capacity to engage with government are identified collaboratively, resourced and promoted in accordance with organisational policy and procedures. 3.3 Innovative strategies are developed and implemented to identify and reach out to those who have not yet connected with government, and those who have had a previous poor experience in attempting to engage with government. 3.4 Informal and formal community networks are tapped into to strengthen local capital and to ensure ongoing capacity. 3.5 Barriers to community engagement are identified and solutions formulated and implemented in accordance with organisational policy and procedures and community context. |
4 . Build community problem-solving capacity |
4.1 Information and opportunities for involvement in government processes and decision making are provided to individuals and communities in accordance with their needs and preferences. 4.2 Existing and new ways to engage with government are identified and promoted in a variety of ways suited to diverse communities. 4.3 Mechanisms for communities to raise their own issues with government are developed, implemented and promoted in accordance with organisational policy and procedures and community context. 4.4 A range of strategies to address community issues is developed in partnership with communities. 4.5 Mutually developed and agreed solutions to community issues are implemented in accordance with organisational policy and procedures. 4.6 Strategies for reporting developments to communities are identified and utilised. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Skill requirements Look for evidence that confirms skills in:
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Knowledge requirements Look for evidence that confirms knowledge and understanding of:
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Evidence Guide
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package. |
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Units to be assessed together |
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Overview of evidence requirements |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
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Resources required to carry out assessment |
These resources include:
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Where and how to assess evidence |
Valid assessment of this unit requires:
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
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For consistency of assessment |
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments |
Range Statement
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here. |
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A contextual framework may include: |
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Relationships / partnerships may be with: |
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Constraints may include: |
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Opportunities for community involvement may include: |
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Community diversity may include differences in: |
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Opportunities for individuals and commu nities to develop their capacity may include: |
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Innovative strategies must: |
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Informal and formal community networks may include: |
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Barriers to community engagement may include: |
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New ways to engage may include: |
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Community issues may include: |
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Strategies to address issues may include: |
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Unit Sector(s)
Not applicable.
Competency field
Community Engagement.