Qualification details

EMPLOYABILITY SKILLS 

FACETS ADDRESSED : Industry /enterprise requirements for this qualification include the following facets :

Communication 

Qualifications at this level cover high-level workplace communication for working at a senior level with internal and external clients, colleagues and other staff. This requires the following performance outcomes:

• Preparation of high-level communication, critically analysing and responding to opinions, persuading and influencing others, and reflecting on and honing communication strategies.
• Management of sensitive and confidential information including locating, accessing and authenticating information, acquiring, retaining, recalling and communicating information, applying information and protocols, discarding redundant information/version control, dealing with ambiguity and machinery of government changes, responding to diversity, including gender and disability, using a range of mathematical language to communicate mathematical information.
• Communication approaches include catering to political sensitivities, working within government processes and operational frameworks, balancing intellectual debate and action, considering wider organisational/public sector issues, using language calculated to appeal emotionally to a particular audience, such as humorous, serious, cajoling, authoritarian, speaking with confidence and authority, covering cultural, ethnic, diversity or equity considerations, selecting a communication style appropriate to the occasion/audience such as consultative, collaborative, assertive, reasonable.
• Use interpersonal communication including, applying legislation, regulations and policies relating to communication in the public sector, analysing and using language structures and features that influence the interpretation of spoken communication, interacting responsively, critically and confidently with both familiar and unfamiliar groups on specialised topics in formal and informal workplace situations, speaking with confidence and listening evaluatively and critically.
• Prepare high-level written communication including the preparation of complex, sensitive materials, including preparing for high-level written communication, critically analysing other positions and preparing persuasive written communication. This includes reading and writing at a level to cope with a range of complex and sensitive workplace materials, critically analysing and synthesising information to compose complex written documents, researching other pertinent information, such as supporting/opposing position papers, refining content, structure and sequence according to the required purpose of written material, analysing and using language structures and features that influence the interpretation of written communication, using spelling, punctuation and grammar for workplace documents at an experienced level, providing feedback on other people's work in ways suited to the diversity of the workplace, including creation of learning opportunities to improve research/document input, cross-cultural communication requirements.

Teamwork 

Qualifications at this level cover the competency to foster leadership and innovative work practices in others. This requires the following performance outcomes:

• Providing a model of innovative practice, organising workgroups to develop innovation and leadership, organising work assignments to facilitate innovation, supporting workgroup to develop leadership and innovation, monitoring innovation and leadership development and providing feedback on innovation and leadership development.
• Establish, expand and utilise strategic networks including identifying features of required strategic networks, identifying or establishing network links with key stakeholders and building strategic relationships.

Problem solving 

Qualifications at this level cover the development, implementation and review of client services and the skills to address complex workplace and public issues in the context of government services, including monitoring problems in implementing work plans and propose solutions to resolve problems. This requires the following workplace performance outcomes:

• The preparation of a written submission responding to a tender to provide goods or services on a cost-recovery or for profit basis. It includes identifying opportunities to provide goods or services, analysing tender requirements, determining proposal methodology, preparing estimates, submitting a tender and reviewing the tender process.
• Use a range of problem solving techniques including applying legislation, policy and guidelines, using numeracy in selecting and applying mathematical concepts, estimating, checking reasonableness of results, managing financial and other resources, using literacy for oral and written clarification of issues and for negotiating variations and changes with clients, using required language and style for written submissions, using technical and other vocabulary, networking strategically with clients, suppliers and stakeholders, evaluating and reviewing information, responding to diversity, including gender and disability.

Initiative and enterprise 

Qualifications at this level cover the effective application of government systems to work in the public sector. It includes applying knowledge of linkages between government and other organisations and between governments, and applying knowledge of the broader political context. This requires the following performance outcomes:

• Providing a model of innovative practice, organising workgroups to develop innovation and leadership, organising work assignments to facilitate innovation, supporting workgroup to develop leadership and innovation, monitoring innovation and leadership development and providing feedback on innovation and leadership development.
• Promoting innovation through, providing supportive communication, allowing follow through with ideas, providing enough but not too much guidance and structure, providing training and learning opportunities, encouraging risk taking, providing time and resources.

Planning and organising 

Qualifications at this level cover the coordination and management of the development and implementation of work unit plans at both the work unit and individual level to achieve results through planning. It includes providing leadership to the planning activities of the work unit, supervising individual work plans, and coordinating the implementing and evaluating of work plans. This requires the following performance outcomes:

• Establish, expand and utilise strategic networks. It includes identifying features of required strategic networks, identifying or establishing network links with key stakeholders and building strategic relationships.
• Manage high-level workplace communication for working at a senior level with internal and external clients, colleagues and other staff including preparing for high-level communication, critically analysing and responding to opinions, persuading and influencing others, and reflecting on and honing communication strategies.
• Manage compliance with public sector legislative requirements including assuring legislative compliance, interpreting legislation and evaluating compliance outcomes.

Self management 

Qualifications at this level require autonomous management of complex work roles, duties and responsibilities within the limitations of job descriptions, level of authority and delegations and departmental policies and procedures. This requires the following performance outcomes:

• Promotion of compliance with legislation in the public sector including modelling compliance with legislation and related public sector guidelines and procedures and encouraging and assisting others to comply.
• Analysis of the political, social and economic environment that takes into account emerging trends, and current and possible future goals of the organisation including maintaining a comprehensive and up-to-date knowledge of the current political environment and reflecting this in decisions, advice and actions taken.
• Develop strong working relationships are developed among network members to achieve organisational goals and provide professional support.

Learning 

Qualifications at this level cover the skills required to provide mentoring, coaching and performance review for others as well as personal career and skills development. This requires the following performance outcomes:

• Promoting and using a range of learning and skills development methods including, action learning, coaching, mentoring, counselling, skills training, modelling.

Technology 

Qualifications at this level cover the technology skills required for general government workplaces and services. This requires the following performance outcomes:

• Identify equipment and technology requirements and use information technology including databases and spreadsheets. Use statistical analysis package, the most relevant data capture (software), GIS and web mapping/web GIS tools to access and/or manipulate a range of data, spreadsheet or database package for data analysis and presentation, statistical tools to collect, store and analyse data.
• Use computer applications for information generation, management, storage and security.
• Use communication technology including telephone, teleconference, video conference, Internet (online forums).
• Select and apply appropriate equipment and technology to achieve work objectives and departmental goals.
• Specialist qualifications and electives will cover the equipment and technology required by these specialist functions.

15 Units of competency are required including:

• 7 core units
• 8 elective units

Choose 8 elective units from the list below, or  from elsewhere within this Training Package, or  from another endorsed Training Package or  Accredited Course.

Units selected should not duplicate content already covered by other units in this qualification .

All elective units must be selected from an equivalent qualification level or higher, unless otherwise stated.

** For this qualification, a maximum of 1 unit from Diploma level may be used.

Core Units 

PSPETHC601B

Maintain and enhance confidence in public service

PSPGOV601B

Apply government systems

PSPGOV602B

Establish and maintain strategic networks

PSPLEGN601B

Manage compliance with legislation in the public sector

PSPMNGT605B

Manage diversity

PSPOHS602A

Manage workplace safety

PSPPOL603A

Manage policy implementation

Elective Units 

PSPBORD601A

Manage operations

PSPETHC701A

Lead and influence ethical practice in the public sector

PSPGOV603B

Develop a tender submission response

PSPGOV604A

Foster leadership and innovation

PSPGOV605A

Persuade and influence opinion

PSPGOV606A

Prepare high-level/sensitive written materials

PSPHR702B

Formulate a strategic human resource plan

PSPHR703A

Provide leadership in strategic human resource management

PSPMNGT701B

Provide strategic direction

PSPMNGT702A

Influence and shape diversity management

PSPMNGT703A

Lead and influence change

PSPMNGT704A

Undertake enterprise risk management

PSPPA601A

Manage public affairs

PSPPA602A

Provide public affairs advisory service

PSPPA603A

Manage media relationships

PSPPOL701A

Influence strategic policy

PSPREG701A

Manage investigations program

PSPSCI601A

Manage the provision of high-level scientific technical support

PSPSCI602A

Influence innovation and change through extension

PSPSCI603A

Initiate and conduct scientific/technological research

PSPSCI701A

Create innovation and change through extension

PSPSCI702A

Initiate and lead sophisticated scientific/technological research

PSPSEC601A

Define information systems framework

PSPSEC602A

Manage security awareness

BSBATSIW417B

Select and utilise technology

BSBEBU501A

Investigate and design e-business solutions

BSBINM601A

Manage knowledge and information

BSBMKG603B

Manage the marketing process

BSBMKG605B

Evaluate international marketing opportunities

BSBMKG606B

Manage international marketing programs

BSBMKG608A

Develop organisational marketing objectives

BSBMKG609A

Develop a marketing plan

BSBMKG610A

Develop, implement and monitor a marketing campaign

PUAWER003B

Manage and monitor workplace emergency procedures, equipment and other resources

PUAWER007B

Manage an emergency control organisation

PUAWER011B

Manage initial workplace emergency response teams