Unit of competency
Modification History
Release 1. Supersedes and is equivalent to PMAOPS450B Solve colour problems
Application
This unit of competency covers the skills and knowledge required to solve colour problems identified by internal and/or external customers. It applies to any colour problem, examples include:
- batches during manufacture do not conform to colour specification
- colour as supplied to customer does not conform
- colour as applied to substrate does not conform
- colour variation within the product
- colour was initially satisfactory but has changed over time.
This unit of competency applies to senior technicians or those in similar roles who are required to apply in-depth knowledge of process and plant in order to gather and analyse data, determine the cause of the problem and recommend a solution to the problem.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Operations
Unit Sector
Elements and Performance Criteria
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
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1 |
Assist customer to articulate problem |
1.1 |
Clarify customer perception of problem |
1.2 |
Assess opportunities for a targeted response to meet customer needs |
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1.3 |
Identify the rights and responsibilities of the customer and effectively communicate these to the customer |
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1.4 |
Clarify the history of the problem |
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1.5 |
Define problem and complete records |
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2 |
Analyse possible problem causes |
2.1 |
Examine the colour of the object/surface |
2.2 |
Compare colour to standard to determine if colour faulty |
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2.3 |
Determine potential causes if colour faulty |
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2.4 |
Analyse history of problem for potential causes |
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2.5 |
Question customer to clarify issues revealed by examination |
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2.6 |
Take samples and arrange for tests as appropriate |
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2.7 |
Determine range of possible causes consistent with data available |
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2.8 |
Determine most likely cause of defined and observed problem |
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3 |
Satisfy customer needs |
3.1 |
Determine appropriate strategies and activities to resolve problem |
3.2 |
Negotiate proposed solution with customers and other relevant parties |
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3.3 |
Identify potential areas of difficulty in customer service delivery and take actions to address them |
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3.4 |
Follow items initiated through until final resolution has occurred |
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3.5 |
Meet customer needs within the scope of area of responsibility |
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3.6 |
Report problems outside area of responsibility to designated person |
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3.7 |
Follow procedures where a decision is made to terminate a service |
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3.8 |
Complete reports to procedure |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range of Conditions
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. |
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Regulatory framework |
The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:
All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence. |
Routine problems |
Routine problems are predictable problems with known solutions and include one or more of the following:
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Non-routine problems |
Non-routine problems are unexpected problems, or variations of previous problems and must be resolved by applying operational knowledge to develop new solutions, either individually or in collaboration with relevant experts, to:
Operational knowledge includes one or more of the following:
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Procedures |
All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, include one or more of the following:
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Product |
Product includes anything produced by a process step and so includes:
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Unit Mapping Information
Release 1. Supersedes and is equivalent to PMAOPS450B Solve colour problems
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=9fc2cf53-e570-4e9f-ad6a-b228ffdb6875