Unit of competency

Modification History

Release 1. Supersedes and is equivalent to PMAOMIR575B Coordinate welfare support activities in response to an incident

Application

This unit of competency covers the skills and knowledge required to oversee and coordinate welfare support activities in response to an incident.

Welfare support activities are those activities which contribute to the welfare support of employees and their families, such as:

• access to medical services
• access to counselling services
• financial support
• necessary transport and accommodation
• pastoral care.

An incident is an event which causes, or could have caused, injury or illness; damage to plant, material or the environment; disruption to production or public alarm.

This unit of competency applies to incident management team members who are required to set up the necessary logistics and ensure that work is carried out in accordance with legislation, company welfare program and associated procedures. They will be required to establish effective welfare support systems, ensure that welfare support systems are effective in operation and focus, and establish workable linkages between welfare and other aspects of organisational life.

They will be required to:

• deal sympathetically with family members
• ensure that family members are aware of the range of support services available
• assist family members to obtain those services
• make recommendations to the organisation concerning changes or improvements to the system.

This unit of competency applies to an individual working alone or as part of an incident management team and working in liaison with other members of the incident management team and the incident manager, as appropriate.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Incident readiness and response

Unit Sector

Elements and Performance Criteria

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

Unit Mapping Information

Release 1. Supersedes and is equivalent to PMAOMIR575B Coordinate welfare support activities in response to an incident

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=9fc2cf53-e570-4e9f-ad6a-b228ffdb6875

Assessment requirements

Modification History

Release 1. Supersedes and is equivalent to PMAOMIR575B Coordinate welfare support activities in response to an incident

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

• assess logistical requirements for welfare support activities
• communicate effectively and professionally with employees and their families affected by the incident
• coordinate welfare activities
• maintain records and documentation
• identify issues and take action.

Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

• regulatory framework and specific compliance requirements that apply to the organisation
• organisational procedures, including those covering:

• welfare program
• communication systems
• emergency response plans
• release of information to external bodies

• types of incidents that can arise in the work environment and related risks, responses and equipment
• the role of stakeholders and specialists
• legal responsibilities to those affected by incidents
• rights and responsibilities of those affected by an incident
• incident resources and how to access them
• insurance policies and considerations
• economic impact and considerations.

Assessment Conditions

• Competency must be achieved before performing this work unsupervised. Therefore this unit will typically be assessed off the job. Where assessment is undertaken on the job, appropriate supervision and safety precautions must be provided.
• The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.
• The collection of performance evidence:

• should provide evidence of the ability to perform over the range of situations which might be expected to be encountered, including typical disruptions to normal, smooth work conditions
• must include a simulation of carrying out welfare support activities for an incident, the use of appropriate tools, equipment and safety gear requiring demonstration of preparation, operation, completion and responding to problems
• may use industry-based simulation particularly where safety, lack of opportunity or significant cost is an issue.

• Off-the-job assessment must sufficiently reflect realistic operational workplace conditions that cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.
• Assessment in a simulated environment should use evidence collected from one or more of:

• walk-throughs
• demonstration of skills
• industry based case studies/scenarios
• ‘what ifs’.

• Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).
• Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
• Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
• Foundation skills are integral to competent performance of the unit and should not be assessed separately.
• Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.
• In addition, the assessor or anyone acting in subject matter expert role in assessment must demonstrate both technical competency and currency. If the assessor cannot demonstrate technical competency and currency they must assess with a subject matter expert who does meet these requirements.
• Technical competence can be demonstrated through one or more of:

• relevant VET or other qualification/Statement of Attainment
• appropriate workplace experience undertaking the type of work being assessed under routine and non-routine conditions
• appropriate workplace experience supervising/evaluating the type of work being assessed under routine and non-routine conditions

• Currency can be demonstrated through one or more of:

• being currently employed undertaking the type of work being assessed
• being employed by the organisation undertaking the type of work being assessed and having maintained currency in accordance with that organisation’s policies and procedures
• having consulted/had contact with an organisation undertaking the type of work being assessed within the last twelve months, the consultation/contact being related to assessment
• conducting on-the-job training/assessments of the type of work being assessed
• being an active member of a relevant professional body and participating in activities relevant to the assessment of this type of work

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=9fc2cf53-e570-4e9f-ad6a-b228ffdb6875