Modification History
Release 1. Supersedes and is equivalent to MSTSS00013 Customer service in Laundry or Dry Cleaning Operations Skill Set.
Description
This skill set reflects the skill requirements for workers starting work in a laundry or dry cleaning business whose role includes providing customer service.
Pathways Information
These units provide credit towards a range of qualifications in the textiles, clothing and footwear industry, including:
- MST20422 Certificate II in Laundry Operations
- MST30922 Certificate III in Dry Cleaning Operations.
Licensing/Regulatory Information
Nil.
Skill Set Requirements
|
MSTDC2010 |
Provide customer service in a dry cleaning or laundry enterprise |
|
MSTDC2014 |
Identify fabric and garment cleaning requirements |
|
MSTGN2023 |
Identify and handle fabrics and textiles |
|
MSTGN3008 |
Receive and sort articles for cleaning |
Target Group
This skill set is suitable for those starting work in a laundry dry cleaning business whose role includes customer service.
Suggested words for Statement of Attainment
These competencies from the MST Textiles, Clothing and Footwear Training Package meet the requirements of the laundry and dry cleaning industry for the provision of customer service.
Custom Content Section
Not applicable.
