Modification History
New unit, superseding MSACMG807A Develop problem solving capability of a manufacturing organisation - Not equivalent
Unit Descriptor
This unit of competency covers the skills and knowledge required to develop problem solving skills of individuals within an organisation and as a consequence the problem solving capability of the organisation as a whole. The unit does not supply the skills to undertake formal problem solving on individual problems.
Application of the Unit
This unit is intended for organisation leaders/managers and people with a similar sphere of influence and scope of authority and responsibility. It applies where problem solving is already routine in the organisation and improving individual and organisational problem solving capability has been accepted as part of the organisation’s improvement processes.
The unit applies to individuals who are already familiar with formal problem solving processes. Where this is not the case the following units may be completed to supply the necessary skills:
- MSS402080A Undertake root cause analysis
- MSAPMSUP390A Use structured problem solving tools.
For high level complex problem solving skills refer to MSS407012A Lead a problem solving process to determine and solve root cause.
This unit may also be applied to service organisations applying competitive systems and practices principles.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1 |
Develop an appropriate organisational framework |
1.1 |
Determine or review available problem finding strategies in the organisation |
1.2 |
Analyse the current selection and application of problem solving tools and gauge effectiveness |
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1.3 |
Determine preferred problem solving strategies for the organisation |
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1.4 |
Determine or review the desired outcomes from use of selected problem solving strategies |
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1.5 |
Review organisational structure to facilitate improvement in problem solving |
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1.6 |
Develop a training strategy to improve problem solving ability |
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1.7 |
Develop reporting framework and guidelines |
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1.8 |
Develop corrective action identification and tracking systems |
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1.9 |
Obtain support from relevant process/system owners for proposed changes |
2 |
Improve problem solving ability |
2.1 |
Implement training strategy |
2.2 |
Ensure problem solving occurs using groups or teams |
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2.3 |
Provide resources to ensure problem solving occurs |
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2.4 |
Confirm with teams and groups that training and resources deliver capability to solve complex problems |
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2.5 |
Monitor problem solving to determine if improvement in developing problem solving solutions is achieved |
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2.6 |
Provide resources to ensure solutions are implemented |
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2.7 |
Ensure reporting and corrective action tracking occurs |
3 |
Review problem solving effectiveness |
3.1 |
Review corrective action tracking |
3.2 |
Determine benefit/cost from solutions |
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3.3 |
Analyse interactions of multiple problems with each other and the organisation |
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3.4 |
Review problem solving strategy |
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3.5 |
Make improvements to problem solving strategy and approach |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
Required skills include:
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Required knowledge |
Required knowledge includes:
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
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Context of and specific resources for assessment |
Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices. Access may be required to:
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Method of assessment |
A holistic approach should be taken to the assessment. Competence in this unit may be assessed by using a combination of the following to generate evidence:
In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge. Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability. |
Guidance information for assessment |
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Competitive systems and practices |
Competitive systems and practices may include, but are not limited to:
Competitive systems and practices should be interpreted so as to take into account:
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Codes of practice/standards |
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used |
Health, safety and environment (HSE) |
All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on HSE |
Organisational structure |
A review of organisational structure may include:
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Problem finding strategies |
Problem finding strategies are the strategies used to identify:
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Complex problem |
A complex problem may be described as one which has several of the following characteristics:
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Effective solutions |
Effective solutions will:
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Required resources |
Required resources may include:
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Manager |
Manager may include:
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Unit Sector(s)
Unit sector |
Competitive systems and practices |
Custom Content Section
Not applicable.