Unit of competency
Modification History
Release 1. Supersedes and is equivalent to MSS408007A Develop problem solving capability of an organisation
Application
This unit of competency covers the skills and knowledge required to develop problem solving skills of individuals within an organisation and as a consequence the problem solving capability of the organisation as a whole. The unit does not supply the skills to undertake formal problem solving on individual problems.
This unit is intended for organisation leaders/managers and people with a similar sphere of influence and scope of authority and responsibility. It applies where problem solving is already routine in the organisation and improving individual and organisational problem solving capability has been accepted as part of the organisation’s improvement processes.
The unit applies to individuals who are already familiar with formal problem solving processes.
This unit may also be applied to service organisations applying competitive systems and practices principles.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Competitive systems and practices
Unit Sector
Not applicable
Elements and Performance Criteria
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
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1 |
Develop an appropriate organisational framework |
1.1 |
Determine or review available problem finding strategies in the organisation. |
1.2 |
Analyse the current selection and application of problem solving tools and gauge effectiveness. |
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1.3 |
Determine preferred problem solving strategies for the organisation. |
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1.4 |
Determine or review the desired outcomes from use of selected problem solving strategies. |
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1.5 |
Review organisational structure to facilitate improvement in problem solving. |
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1.6 |
Develop a training strategy to improve problem solving ability. |
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1.7 |
Develop reporting framework and guidelines. |
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1.8 |
Develop corrective action identification and tracking systems. |
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1.9 |
Obtain support from relevant process/system owners for proposed changes. |
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2 |
Improve problem solving ability |
2.1 |
Implement training strategy. |
2.2 |
Ensure problem solving occurs using groups or teams. |
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2.3 |
Provide resources to ensure problem solving occurs. |
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2.4 |
Confirm with teams and groups that training and resources deliver capability to solve complex problems. |
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2.5 |
Monitor problem solving to determine if improvement in developing problem solving solutions is achieved. |
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2.6 |
Provide resources to ensure solutions are implemented. |
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2.7 |
Ensure reporting and corrective action tracking occurs. |
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3 |
Review problem solving effectiveness |
3.1 |
Review corrective action tracking. |
3.2 |
Determine benefit/cost from solutions. |
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3.3 |
Analyse interactions of multiple problems with each other and the organisation. |
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3.4 |
Review problem solving strategy. |
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3.5 |
Make improvements to problem solving strategy and approach. |
Foundation Skills
This section describes those required skills (language, literacy and numeracy) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range of Conditions
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. |
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Competitive systems and practices include one or more of: |
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Organisational structure review includes one or more of: |
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Problem finding strategies are used to identify one or more of: |
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Complex problem includes one or more of: |
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Effective solutions will include one or more of: |
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Required resources include one or more of: |
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Unit Mapping Information
Release 1. Supersedes and is equivalent to MSS408007A Develop problem solving capability of an organisation
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5b04f318-804f-4dc0-9463-c3fb9a3fe998