Modification History
New unit, superseding MSACMG712A Lead a problem solving process to determine and solve root cause - Equivalent
Unit Descriptor
This unit of competency covers the skills and knowledge required to guide or lead a problem solving process to solve complex and/or unusual problems. The problem solving process will usually involve the use of either real or nominal groups to determine the root cause and propose the solution.
Application of the Unit
This unit will typically be undertaken by managers and/or technical experts who are confronted by a complex problem to which they need to develop a solution. The problem may be related to any area or process within the organisation or in the value stream and may have been formally presented to the individual for consideration or arise as part of other work.
The person may or may not have the required technical expertise for the particular problem, although the problem will require technical expertise to be solved. The problem may be capable of being adequately defined at the beginning of the problem solving activity, or may be progressively defined through continued iterations of the problem solving activity.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1 |
Recognise complex problem |
1.1 |
Identify a complex issue which needs to be addressed |
1.2 |
Undertake an initial investigation of the issue |
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1.3 |
Determine initial areas of expertise and data which may be required to analyse the problem |
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1.4 |
Develop an initial definition of the problem |
2 |
Develop problem solving methodology |
2.1 |
Draft a problem solving methodology |
2.2 |
Develop required approaches and protocols for obtaining required data and information |
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2.3 |
Establish group to assist with problem solving |
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2.4 |
Allocate tasks, responsibilities and reporting arrangements to group |
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2.5 |
Develop arrangements for consultation with required people outside of group |
3 |
Analyse problem |
3.1 |
Apply methodology |
3.2 |
Obtain data/information |
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3.3 |
Review problem definition |
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3.4 |
Review methodology |
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3.5 |
Obtain additional data/information as required |
4 |
Identify root cause |
4.1 |
Map causal links for the problem |
4.2 |
Determine indicators of the problem or the problem precursors |
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4.3 |
Identify causes which can be controlled/brought under control |
5 |
Develop a solution |
5.1 |
Develop solutions for controllable causes |
5.2 |
Determine benefit/cost for proposed solutions |
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5.3 |
Investigate proposed solutions for efficacy |
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5.4 |
Select the best available solution |
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5.5 |
Obtain necessary support and authorisations for proposed solution |
6 |
Check problem is solved and standardised |
6.1 |
Monitor indicators of problem/problem precursor |
6.2 |
Review problem solution/implementation as required |
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6.3 |
Ensure appropriate solution is standardised |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
Required skills include:
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Required knowledge |
Required knowledge includes:
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
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Context of and specific resources for assessment |
Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices. Access may be required to:
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Method of assessment |
A holistic approach should be taken to the assessment. Competence in this unit may be assessed by using a combination of the following to generate evidence:
In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge. Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability. |
Guidance information for assessment |
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Competitive systems and practices |
Competitive systems and practices may include, but are not limited to:
Competitive systems and practices should be interpreted so as to take into account:
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Complex problem |
A complex problem may be described as one which has several of the following characteristics:
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The problem recognition may include:
The problem may, or may not be capable of complete definition at the start of the problem solving process (so requiring an iterative process) |
Group |
Problem will be such that it is beyond the scope of an individual to solve and so a group is required. The group may be:
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Unit Sector(s)
Unit sector |
Competitive systems and practices |
Custom Content Section
Not applicable.